Hair Repair Clinic Reviews 

129
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Very thorough and efficient compounding pharmacy. This is the first time I have ordered from this company. I did have to complete a medical form and upload photographic ID, this is understandable. The... See more

Rated 5 out of 5 stars

I had my transplant with Dr Ahmed Moussa exactly a year ago today and it was one of the best decisions I ever made. Jake was my contact on whattsapp and would always be quick to reply if I had any que... See more

Company replied

Rated 5 out of 5 stars

1 year on from my surgery and couldn’t be happier with the result. I was looked after incredibly well on the day and the following weeks. I went on to see more and more progress as the months went by... See more

Company replied

Rated 5 out of 5 stars

Really happy with Hair Repair Clinic Where they stand out is that they offer customisation for the quantities of actives in their products. This is extremely valuable, many large scale com... See more

Company replied

Company details

  1. Hair Replacement Service
  2. Hair Transplantation Clinic
  3. Online Prescription Medication Vendor
  4. Plastic Surgeon

Written by the company

ABOUT HAIR REPAIR CLINIC Affordable, effective hair loss treatment – trusted since 2015. Hair Repair Clinic is a small, family-run UK business that’s helped thousands of people with hair loss since 2015. We don’t advertise. Most of our growth has come from referrals and word of mouth. People come back because we answer the phone, reply to messages, and keep things straightforward. We offer prescription tablets, custom topical treatments, and hair transplants. Our compounded topicals are made to order by a registered UK pharmacy using the strengths you choose. Finasteride, dutasteride, minoxidil, melatonin and spironolactone can be combined in TrichoSol, a gentle, non-irritating base. Everything is prepared fresh and shipped discreetly. Hair transplants are carried out in London and Nottingham in CQC-registered clinics. We offer FUE, FUT and transgender procedures, with a focus on smaller patient numbers and proper aftercare. We don’t do gimmicks or hard sells. Just evidence-based treatment, fair pricing, and honest advice. No ads. No sales tactics. Just a service that works.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

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4.6

All reviews

(129)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

So grateful I’ve found Mathew!!

Honestly cannot recommend Mathew enough. From the very beginning he has been kind, respectful, incredibly knowledgeable and completely trustworthy. He always goes the extra mile and I have absolute confidence in everything he advises. He has never once tried to sell me anything I do not need or push treatments just for money, which is so rare and refreshing.

Mathew is always there — he answers calls and messages so quickly, even on a Sunday, and nothing is ever too much trouble for him. He genuinely cares and that really shows. He truly is one in a million and I am forever thankful for his support.

I honestly wish he had come into my life years ago as it would have saved me so much time, money and stress.

I am getting married in May and since being on the treatment plan he put me on, and following all of his advice, my hair has grown significantly more than with any other treatment I have ever tried. The results speak for themselves.

I would never go to anyone else. Thank you so much, Mathew — you have made such a difference and I am beyond grateful.

23 September 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Emma, thank you so much for such a lovely review. I genuinely don’t know what to say to that!

I’ve always believed that the best advice is sometimes telling someone what they don’t need as much as what they do, so it means a lot that you’ve recognised that.

Most importantly, I’m absolutely delighted with the progress you’ve made and that you’re seeing such a difference in your hair, especially with your wedding coming up in May.

Thank you for putting so much trust in me and for taking the time to write this. It really does mean a lot, and I hope you have the most amazing wedding day.

Rated 5 out of 5 stars

Anyone struggling with hair loss needs to know about Hair Repair Clinic

You are in excellent hands with these guys. Very fast responses, extremely professional, and able to offer wealth of information for male and female hair loss. Incredible company!

21 October 2025
Unprompted review
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Reply from Hair Repair Clinic

Thank you for such a fantastic review. Hair loss can be incredibly confusing with so much conflicting information out there, so we try to make things as straightforward as possible and give people the information they need to make the right decisions for themselves.

Really appreciate your comments about the team and the recommendation.

Rated 5 out of 5 stars

Great!

Had an issue with an order and they resolved it very quickly and the customer service responds very quickly too!

29 December 2025
Unprompted review
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Reply from Hair Repair Clinic

Thank you, Robert. Problems occasionally happen, but how quickly they’re put right is what matters.

Really pleased we were able to get everything resolved quickly for you, and thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the service provided. When I called, Mathew was incredibly helpful, offering detailed information and guidance with utmost professionalism. He went above and beyond to assist with all my questions. I placed my order at 1pm and was delighted to receive it by the following morning before noon. The delivery was impressively swift, and the service was exceptional. I appreciate all your help, Mathew; you’ve gained a loyal customer for life.

20 December 2025
Unprompted review
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Reply from Hair Repair Clinic

Thank you so much, Wendy. Really pleased I could help answer your questions and make the process straightforward for you.

Ordering at 1pm and having it in your hands before noon the following day is exactly the sort of service we aim for.

Thanks for the lovely comments and, most importantly, for putting your trust in us. We look forward to looking after you for many years to come.

Rated 5 out of 5 stars

Truly amazed at the speed of delivery

Truly amazed at the speed of delivery
17/12/2025 - Order Place (19:46hrs) 7:46pm
17/12/2025 - Dispatch Notification Email (20:46hrs) 8:46pm
19/12/2025 - Received via post in the morning

Appreciate you competitive and transparent price/pricing model!

Thanks for the speed of delivery and keeping to the SLA.

Hopefully I get on the with the 5mg Oral Minoxidil, a new loyal customer (hopefully).

:)

17 December 2025
Unprompted review
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Reply from Hair Repair Clinic

Thank you for such a great review. We’ve always tried to put long-term customer relationships ahead of simply selling people more products, so it’s particularly nice to see that recognised.

The aim is very much to provide everything someone might need for their hair loss treatment in one place, backed up by proper advice and support.

Really appreciate the recommendation and your continued support.

Rated 5 out of 5 stars

Really helpful and free advice

Really helpful and free advice, great prices, and even a free pen. Thanks!

5 December 2025
Unprompted review
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Reply from Hair Repair Clinic

Thanks James! Really pleased you found the advice helpful and the prices competitive.

And naturally, after all the hair loss advice and treatment options, it’s the free pen that seals the deal 😂

Really appreciate the review.

Rated 5 out of 5 stars

I just wanted real minoxidil and found…

I just wanted real minoxidil and found it hear. fantastic service, very very happy.

25 November 2025
Unprompted review
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Reply from Hair Repair Clinic

Thanks Joe! Really pleased you found us and have been so happy with the product and service.

Sometimes you just want to know you’re getting genuine medication from a properly regulated UK supply chain without making the whole thing unnecessarily complicated.

Really appreciate the review.

Rated 5 out of 5 stars

been ordering topical fin and min from…

been ordering topical fin and min from hair repair clinic for nearly a year now they're the best in the uk in my opinion you can order different strengths and always answer questions of whatsapp if you have any would highly recommend

4 November 2025
Unprompted review
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Reply from Hair Repair Clinic

Thanks Casey. Nearly a year of ordering from us and calling us the best in the UK is a recommendation we’ll happily take!

Giving customers a choice of strengths and being available to answer questions on WhatsApp are a big part of what we try to do differently.

Really appreciate your continued support and recommendation.

Rated 5 out of 5 stars

Great product at a reasonable price

Authentic product with quick shipping time, will definitely be returning. Highly recommend to anyone reading this.

1 November 2025
Unprompted review
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Reply from Hair Repair Clinic

Thank you for the review. Really pleased you’ve been happy with the product, pricing and speed of delivery.

It’s especially good to hear you’ll be returning. Thanks for the recommendation and for choosing us.

Rated 5 out of 5 stars

Trustworthy, transparent company

I recently ordered a finasteride product from Hair Repair Clinic, and I must admit I made an error in selecting the wrong product. I take full responsibility for the mistake. However, I was genuinely impressed by the company's response. They contacted me promptly via phone, showing a level of professionalism and customer care that is rare to find. They even offered to send me the correct product at no additional cost, which I truly appreciate.
This experience has really reinforced my trust in Hair Repair Clinic. Not many companies go above and beyond like this, and their transparency and dedication to customer satisfaction have made a positive impression on me. It’s refreshing to encounter a company that values its customers and handles issues with such integrity. I will definitely continue to trust and recommend them.

11 September 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thank you, Harry. Really appreciate you taking the time to explain what happened.

Mistakes happen, and we’d much rather concentrate on finding a solution than arguing about who made one. We want customers to feel they can trust us to do the right thing when something goes wrong.

Really pleased we could get everything sorted for you, and thank you for your continued trust and recommendation.

Rated 5 out of 5 stars

Top customer service as always

Top customer service as always, forgot to add an item to an order. Contacted late at night, items added with no additional charge. Couldn’t be happier.

30 July 2025
Unprompted review
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Reply from Hair Repair Clinic

Thanks for the feedback.

Rated 5 out of 5 stars

Great service

Great service - my product arrived the next saturday after a late friday order. So quick and they included free applicators which was very much appreciated. Would recommend!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

The customer service this company provided was first class!

The customer service from this company was amazing. I had some questions before purchasing a product which they replied extreamly fast to answer. The product i orderd was deliverd very fast! I will continue to use this company, and highly recommend anyone reading this not to hesitate.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Matthew has been so helpful and is…

Matthew has been so helpful and is obviously so knowledgable, it’s been an absolute pleasure purchasing a topical finasteride/minoxidil solution through his company. Very highly recommended to anyone suffering hair loss and wanting to do something positive to stop it.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great products. Great service. Great value.

I've never seen a more comprehensive array of hair loss medications on one website before. Not to mention the ability to customise topical solutions with a simple request. I ordered topical finasteride (when I should've ordered it with minoxidil as well) and I asked for it to be changed. Despite being slightly more expensive, he covered the cost which I was very grateful for.

They also were happy to change the solution from the trichosol to a simple ethanol/PG solution. In all honesty, I wasn't a fan of the trichosol solution due to its smell and feel in my hair. I can see it being good for someone who doesn't react well to ethanol/PG solutions though.

I've since moved onto oral finasteride and oral minoxidil but their topicals are a great place to start if you're nervous about going straight into tablets. If you manage to catch hair loss early, I'd highly recommend starting with just oral finasteride only for a year or two. That's what I'd do differently. Remember, it takes years for these medications to really shine, not months. It's a marathon, not a sprint.

Looking forward to doing more business with you guys!

2 March 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks so much, Kian — what a great review.
Appreciate your kind words and honest feedback about the Trichosol vs ethanol/PG. You’re absolutely right — it’s all about finding what suits your scalp, and we’ll always do what we can to help make changes.

You’re also spot on about the long game, treating Hair-Loss is definitely a marathon, not a sprint — and your comments will help others manage their expectations.

Looking forward to hearing from you again whenever you’re ready.

Rated 5 out of 5 stars

Quick, easy, and no headaches!

I've been using Dutasteride and oral Minoxidil, but unfortunately they are not available in Ireland. Finding this UK shop was a total win! Their service has been spot on, quick, easy, and no headaches. If Brexit hadn't happened, ordering this stuff would probably be as smooth as my hair is starting to get! But even with all that, these guys made it super simple. Definitely recommend!!!!

4 June 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks so much for the great feedback! You’re absolutely right — Brexit has made shipping to Ireland more challenging than it should be. We’re genuinely pleased we could get everything to you smoothly. It’s a bit of a win for us too every time it clears customs without drama! Really appreciate the recommendation — and we’re always here if you need anything else.

Rated 5 out of 5 stars

Trustworthy

Ordered on Saturday morning, received on Sunday!

I will definitely reorder from them. They’re professional, and they seem trustworthy.

Thank you so much, I’m very happy with my order.

25 May 2025
Unprompted review
Hair Repair Clinic logo

Reply from Hair Repair Clinic

Thanks for taking the time to leave nice words

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