I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
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My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
Ordered 29th September STILL WAITING!!
Placed an order on the 29th September and still waiting for it. Chased up the order with a few emails and no response. Very poor customer service
Numerous emails have been sent and there response has been generic nothing useful or any resolution.
EMAILS
02/10/24 order stays email (sent)
10/10/24 not arrived email sent
13/10/24 response: generic email with tracking number which doesn’t show any updates (in transit)
14/10/24 unsatisfactory response with no further updates
15/10/24 response: sorry will check with warehouse
17/10/24 still waiting to get back re warehouse
19/10/24 tracking screenshot sent showing still in transit from 01/10/24 still waiting for warehouse update
20/10/24 response: generic email again with tracking number???
20/10/24 why do you keep giving me the same unhelpful generic answers ?
21/10/24 response: Good day and sorry for the late response, as i have checked with the warehouse team the Tracking will be updated once it reaches your local post and apologies for the delay. Now made follow up to the warehouse team for the ETA of the order, rest assure that we will update you immediately once they respond.
Again sorry for this inconvenience.
Sincerely,
Mike
Mayraki Support team
AS YOU CAN SEE POOR CUSTOMER SERVICE UNHELPFUL RESPONSES AND NO RESOLUTION !!!
29 September 2024
Unprompted review
Reply from Mayraki
Dear Mandora,
Thank you for reaching out, and I sincerely apologize for the delay in your order and the lack of communication. We understand how frustrating this situation must be.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can further track your order:
1. Your order number
2. The email address used for the order
3. Any relevant communication or order confirmation details
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
If you have any further questions or concerns, feel free to contact us.
Thank you for your understanding.
Best regards,
JM
Mayraki
Reply from Mayraki
Hello Renee!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
Don't be fooled - it's a dye
The anti-gray product is advertised to "boost melanin production at the bulb and stimulate natural pigmentation. The hair is then re-pigmented and restored to its natural color." I knew this was too good to be true (otherwise this magic would be more widely available). It is 100% a dye - not a chemical dye perhaps, but it just stains your hair. I applied it only 3 times, at the root, and my pillow case has stains on it, anywhere it dripped (like in my sink) it left stains. I guess if you want an affordable, "natural" coloring alternative to salon processing, it could be good ...?
24 September 2024
Unprompted review
Reply from Mayraki
Dear Sarah,
Thank you for reaching out to us.
We truly are sorry to hear that you are not satisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied.
Our Anti-grey Hair Color Restoring Treatment is the ideal treatment to remedy gray growth without the use of a colorant. The anti-grey is not a hair dye, its working principle is not to dye hair, but to supplement nutrients to the hair, allowing it to produce melanin on its own. This product is the first anti-gray treatment capable of restoring hair pigment from the roots through dual action.
The Anti-grey Treatment will not stain the pillowcases and clothes after it dries out. You may also use a towel to wrap up your hair before going to bed since the natural anti-grey hair treatment has its original color from herbal extract instead of transparent form so you may notice a dark color when applied to your hair.
We do process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND.
Please let us know if you would like us to do that and we will set you up accordingly.
Sincerely,
JM
Mayraki
They were outstanding and superb they…
They were outstanding and superb they mean business they got the job done I can’t wait to see the end results thanks to Austin and his wonder teamwork.
4 September 2024
Unprompted review
Reply from Mayraki
Hello Shelender!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
What a total crap and scam
I bought two Anti Grey hair color restoring treatment - my advice to all of you would be do not buy these products and do not waste you money.
I feel that I only had few grey hairs and after using these I have now even got more grey hairs than before. What a total crap and scam are these people advertising???
My hair also got more frizzy than before. Do not waste your money on these.
19 July 2024
Unprompted review
Reply from Mayraki
Dear Sumaiya,
We truly are sorry to hear that you are unsatisfied with our product. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied.
Please keep in mind that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results.
We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly. We look forward to your response.
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Love the hair straightening product
Love the hair straightening product. Looked for it after the price of a professional hair straightening went from $250 to $450 and it was too much money for me. Like that the product has no formaldehyde it in. I color my hair and it does turn the color lighter but I just color it again after I do the treatment
14 September 2024
Reply from Mayraki
Hello Louise!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Joyce!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Flexitol 25%
l have used what l thought was the best- O’Keefe’s and Boots No.7 and many others brands daily for years with no effect. I payed £75 last week for foot assessment , worth every penny as l was shown big toe exercises to improve my mobility and to use the correct cream We need urea cream for the foot, 10 % is insufficient and 40% is too greasy and the best recommendation was Flexitol 25% urea which you can get on free prescription from GP if you qualify for it as it is only given freely to Diabetic or you can get it from Amazon.
13 September 2024
Unprompted review
Reply from Mayraki
Hello!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
This is a scam
This is a scam. I ordered two separate times. Second order was placed their customer service after I never received the first order, even though it was confirmed by their tracking link. Second order was also confirmed delivered but was never received
13 September 2024
Unprompted review
Reply from Mayraki
Hi Rita,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
Sophia
Mayraki
Mayraki Anti-grey
I’ve been using the Mayraki anti grey product for several weeks. I’ve commented on their advertising posts on instagram several times to voice my concerns and counter inaccuracies in their descriptions. Each time, my comment or enquiry has been ignored other than that they once asked for a before and after photograph of my hair which I now think is just a ploy - when I tried to upload photos I couldn’t. When I check back to view my messages they are removed from their post. Cause for concern.
This is the edit to my review after receiving response from Mayraki. I have commented several times on your instagram posts advertising the Mayraki anti grey product. My concerns are legitimate regarding the use of this product on highlighted hair and I have consulted a highly qualified hairdresser. The product strips the highlights. It stains everything your hair comes into contact with. What’s particularly concerning is that you are removing my comments on your instagram posts. I feel I should be informing people of my personal experience with the product but clearly Mayraki has another agenda in removing my legitimate comments. That is the reason why I’m now having to resort to using Trustpilot to draw attention to this and so that my advice to others won’t be deleted. You have asked for my order number - it is 10147543.
31 August 2024
Unprompted review
Reply from Mayraki
Dear Marian,
Thank you for reaching out and sharing your concerns with us.
I’m truly sorry to hear about the issues you’ve experienced. Your satisfaction is very important to us, and we understand how frustrating this situation must be for you.
We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
To assist you effectively, could you please provide the following details so we can investigate further:
1. Your Order Number
2. Details regarding your concern with our products
3. A photo of your hair, if any
4. Any relevant communication with our customer service personnel
Once we have this information, we will escalate the matter to the right department and work towards fixing it as quickly as possible.
In the meantime, please keep in mind that we are committed to addressing this issue and will do everything we can to ensure it is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to your response.
Sincerely,
JM
Mayraki
Cheekytrips/holidayjet ( Keith was very…
Cheekytrips/holidayjet ( Keith was very professional and knowledgeable and polite /seen it done it booked it very cheap holiday (thanks to kieth
6 September 2024
Unprompted review
Reply from Mayraki
Hello!
Thank you for sharing your experience with us.
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Sincerely,
JM
Mayraki
🌟🌟 🌟 🌟 🌟 🌟. I had an amazing experience with this company.the coustomer service was top notch and the product exceeded my expectation.i highly recommend them to any one looking for quality
🌟 🌟 🌟 🌟 🌟. I had an amazing experience with this company.the coustomer service was top notch and the product exceeded my expectation.i highly recommend them to any one looking for quality products and highly service.
2 September 2024
Unprompted review
Reply from Mayraki
Hello Erum!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Worst
These are paid reviews but they are not paying money to reviewers
29 August 2024
Unprompted review
Reply from Mayraki
Dear Aravind,
Thank you for reaching out to us.
Trustpilot is committed to maintaining the highest standards of integrity in the review. They have a rigorous policy that strictly prohibits paid reviewers in their platform.
The Trustpilot actively ensures that all reviews reflect genuine customer experiences and are free from any form of compensation.
We appreciate your vigilance in this matter. If you have any specific concerns or additional information that could assist us in our ongoing efforts to uphold these standards, please feel free to share them with us.
We appreciate your continued support and for helping us ensure the quality of services that we offer.
Best regards,
JM
Mayraki Team
Italist shoes
I purchase a pair of Fendi sneakers. Color Black the sneakers came and they were Blue. This is the second time I had problems with this company. Italist is not a good company to Order from. Order may come incorrect.
25 August 2024
Unprompted review
The anti grey hair product is nothing…
The anti grey hair product is nothing but a scam. Used it for 2 months and nothing ever happened. Just going to back to my regular hair dye. Waste of money do not buy this product at all
1 February 2024
Unprompted review
Reply from Mayraki
Hello Wilfred! Thank you for reaching out to us.
We truly are sorry to hear that you are unsatisfied with our product. Our products are manufactured using organic ingredients that produce high-quality extensive hair products. However, results vary for every hair type, duration, and how the product was applied. Please be advised that you need to use the anti-grey hair treatment daily morning and night for around 3-4 weeks to see the results.
We process refunds for circumstances that are out of our hands such as allergic reactions prompted by pollen allergic skins or received damaged packages and other considerations our Subject Matter Expert sees fit.
We truly are sorry that we will not be able to process a FULL REFUND. We will do our best to make it up to you the best way our policy can accommodate. If you have unused and unopened remaining products, we would love to walk you through how to process a RETURN for a REFUND. Please let us know if you would like us to do that and we will set you up accordingly.
We are not a scam company. We are a legit company. We at Mayraki, have always found ways to improve constantly, not only our products, but also our customer service, logistics, etc.
Sincerely,
JM
Mayraki
Reply from Mayraki
Hello Denis!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
Thank you!
Sincerely,
JM
Mayraki
Quote from Southall Travel not honoured
I phoned and got a quote from Southall Travel to visit our son in NY for Christmas, travel date was depart 23rd December return home 2nd January, |The operative Raj sent me an email quoting a price of £850 per person for premium economy.I tried the next day to book was kept on hold for so long the phone range off, over the next 2 days I kept phoning left messages no one rang back, when eventually I did get to speak to someone the price had gone up by £400 per person, even though I had it in black and white they would not honour it. so angry and upset, will never try them again
30 July 2024
Unprompted review
Mayraki Awful product and awful…
Mayraki Awful product and awful service.
Mayraki Anti Grey Restoring Treatment
Is a hair stain that also stains your bedding, clothes and hands.
The applicator broke after first use.
When the company was contacted they said that they could not refund even though the website states easy 30 day returns.
When pressed they agreed that if I paid postage and returned the product, they would refund. But then, they did not. I had to file a credit claim against them. Awful product and awful service.
When I followed up after the goods were returned, the company requested that I pay return shipping for the product to the USA when they have a mailing adress in Australia.
Once the goods were returned, no refund was issued as promised and I then had to lodge a Pay Pal dispute to recive my money back.
My order id was 10140931. I do not need any Mayraki support. I have my money back thanks to paypal. I just wanted to share what an awful product and service that I recived to help other customers make an informed choice.
15 June 2024
Unprompted review
Reply from Mayraki
Dear Valued Customer,
Thank you for taking the time to share your experience with the Mayraki Anti Grey Restoring Treatment. We deeply regret that our product and service did not meet your expectations and caused you frustration. Your feedback is incredibly important to us as we continuously strive to improve our offerings and customer service.
Firstly, we apologize for the inconvenience caused by the product staining. The natural anti-grey hair treatment is formulated with herbal extracts, which contribute to its restorative properties. However, we understand that this can lead to unintended staining of your hands, bedding, and clothes. We recommend using gloves during application and promptly washing off any residue to prevent staining. We will take your feedback into account as we work to improve the product's user experience.
Regarding the broken applicator, we sincerely apologize for this issue. We are always providing free replacements for any damaged or leaking products that happen due to the delivery process without any additional charges, and we regret that this was not communicated effectively to you. Ensuring that our customers receive functional and high-quality products is a priority for us, and we will take steps to prevent such issues in the future.
We understand the confusion and inconvenience related to the return process. Our records indicate that the return address in New South Wales, Australia, was provided to you in our email dated June 28th. We strive to make our return process as seamless as possible and will review our communication procedures to ensure clarity for our customers.
Furthermore, we apologize for any delay in processing your refund. According to our records, the refund was processed on July 22nd. We understand that waiting for a refund can be frustrating, and we are committed to improving our response times and ensuring timely resolutions for our customers.
We appreciate your patience and understanding. Please know that your feedback has been taken seriously, and we will use it to enhance our products and customer service.
We hope to have the opportunity to restore your confidence in our brand. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure a positive experience with HairMayraki in the future.
Thank you once again for bringing these matters to our attention.
Best regards,
Sophia
Customer Service Team
Great products
I’ve been using these products for a while now. I’m very happy with the results, how easy they are to use, and the time I get back in from not having to sit in the salon chair for hours. I would love to see a customer service number or live chat for quick questions. Thank you!
10 July 2024
Reply from Mayraki
Hello!
We're so happy that you loved our product!
Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. Thank you!
Sincerely,
JM
Mayraki
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