So far my experience has been nothing but faultless. Conor helped me every step of the way and went above and beyond to ensure I was able to keep my enrolment. I am going through some pretty intense f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm currently studying my Diploma of Mental Health with Hader, and I'm absolutely loving it! 🤗 I recently completed my role play assessments with Charlotte Kendrick and Jay Fleming, and I hones... See more
Company replied
Ashley Saddoo was very helpful, he guided me through the whole process of the course, payments etc. lovely & positive vibes! He didn’t pressure me into enrolling in the course unless he was absolutel... See more
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As someone who finds a difficult to communicate and socialise with other people, Lianne has given me the opportunity to be able to share my opinions and help me complete my goals. I 100% recommend. Li... See more
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Company details
Written by the company
Hader Institute of Education is one of Australia's highest-rated online RTOs — delivering nationally recognised qualifications in Mental Health, Youth Work, Community Services, and Alcohol & Other Drugs. We're 100% online and self-paced, with live trainer-led sessions, Guaranteed Work Placement through our partner SkilTrak, and interest-free payment plans from just $28 per week. But what our students talk about most isn't the courses — it's the people. Viki. Cayan. Blake. Duane. Charlotte. Trainers named by name in hundreds of reviews as the reason a student made it through. That level of care isn't accidental. It's the standard we hire to and the culture we build every day. If you're considering studying with us — you're in the right place. These reviews are from real students, at every stage of their journey. Read them, ask us anything, and when you're ready, book a free 30-minute call with one of our course advisors. No pressure. Just honest advice. Give us a call: 03 8362 3113 Book a meeting : https://calendly.com/student-recruitment-hader/30-minute-meeting www.haderinstitute.edu.au
Contact info
G01, 615 Dandenong Road, 3143, Armadale, Australia
- (03) 8362 3113
- info@haderinstitute.edu.au
- haderinstitute.edu.au
4.8
Excellent
584 reviews
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This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Ritu Sama hosted an inclusive and…
Ritu Sama hosted an inclusive and engaging session. I found her support in my studies very helpful
4 June 2026
Unprompted review
Reply from Hader Institute of Education
Inclusive, engaging and genuinely supportive — that's Ritu and that's the learning environment every learner deserves. When a session feels welcoming enough that every voice matters and helpful enough that your studies actually progress, that's a trainer who has truly mastered her craft. Thank you for sharing this and keep going — great things are ahead! 🙌
Fantastic class
4 June 2026
Unprompted review
Reply from Hader Institute of Education
Fantastic — that says it all! Thank you for taking the time to share this and keep going — the best is still ahead! 🙌
I have been very anxious thinking about…
I have been very anxious thinking about tackling my first roll play. My trainer Cayan went through a roll play in class tonight with us. It was awesome to see how it’s done and what the expectations are. I now actually can’t wait to get one done!
3 June 2026
Unprompted review
Reply from Hader Institute of Education
From dreading your first role play to genuinely not being able to wait to do one — that is the Cayan effect in action. Demystifying the process, showing exactly what's expected and turning anxiety into excitement is one of the most powerful things a trainer can do for a learner. You've got this — and when that first role play is done you're going to wonder what you were ever worried about! 🙌
Interesting and clear.
3 June 2026
Unprompted review
Reply from Hader Institute of Education
Interesting and clear — the perfect combination for online learning. Thank you for taking the time to share this and keep going — the best is still ahead! 🙌
Supportive, knowledgeable, and inspiring. RITU
Supportive, knowledgeable, and inspiring
This teacher has made a huge difference in my learning. Their lessons are always well-organized and easy to follow, and they create a comfortable environment where I feel confident asking questions. What I appreciated most is their patience and encouragement—they genuinely care about their students’ progress. Thank you Ritu. I’ve improved both my understanding and my confidence.
2 June 2026
Unprompted review
Reply from Hader Institute of Education
Supportive, knowledgeable and inspiring — and leaving a learner with not just better understanding but genuine confidence. That's the transformation that happens when a trainer truly cares about every person in their room. Improved understanding AND improved confidence — that's the combination that will carry you all the way through your career. Thank you for sharing this and keep going — with that confidence behind you, the best is absolutely still ahead! 🙌
Cindy was great
Cindy was great. Full of personality! Was easy to stay engaged and have fun. Getting to practice role plays was helpful
2 June 2026
Unprompted review
Reply from Hader Institute of Education
Full of personality, fun and making role plays feel like something to look forward to rather than fear — that's Cindy firing on all cylinders. When a learner can stay engaged, have fun AND build real skills through role play practice all in the same session, that's a trainer who has truly mastered the art of online learning. Thank you for sharing this and keep going — great things are ahead! 🙌
Found it quite insightful
Found it quite insightful. Cindy was so supportive.
2 June 2026
Unprompted review
Reply from Hader Institute of Education
Insightful and supported every step of the way — that's the Hader combination that turns a learner into a practitioner. Thank you for sharing this and keep going — you're in brilliant hands with Cindy! 🙌
Reply from Hader Institute of Education
Very helpful and five stars — that's exactly the experience every learner deserves from day one. Thank you for taking the time to share this and keep going — the whole Hader team is behind you every step of the way! 🙌
I want to thank all the team in helping…
I want to thank all the team in helping me to study this course in community service and I want to express a particular thank to the trainer Cayan; who has followed and has impacted most of my growth and journey and he has been a important professional figure while showing an empathetic approce during the course of my studies here.
29 May 2026
Unprompted review
Reply from Hader Institute of Education
An important professional figure who followed your entire journey with empathy and genuine care — that's the highest compliment a learner can give a trainer and Cayan earns it with everything he brings to every single session. Thank you for recognising the whole team too — it takes everyone working together to create the kind of experience that changes a person's trajectory. You should be so proud of how far you've come. The community services sector is about to gain someone truly special! 🙌
Not great
I joined Hader as a student after reading great google reviews and initially things were good.
The staff who helped me with enrolment were lovely, however things started to fall apart immediately after I was enrolled.
Classes and recordings were somewhat interesting and delivered by lovely people but were plagued with technical issues. When it came to assessments, discord was relied upon entirely to form groups for the required roleplays. My experience with one of the higher-level members of the team based in Melbourne wasn't great and my experience with the philippinnes team was good, but heavily scripted.
Overall, I wouldn't recommend Hader, but maybe they will turn it around.
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Thank you for taking the time to share this honestly — and we're genuinely sorry your experience didn't live up to the start you had with us. You raise specific concerns that we take seriously — technical issues in classes, the Discord group formation process for role plays, and the quality of some interactions with our team. These are things we're actively working to improve and your feedback helps us do that. We'd really welcome the opportunity to speak with you directly — please reach out to info@haderinstitute.edu.au and we will personally make sure your concerns are heard and addressed. You deserve better and we'd love the chance to make it right.
Regardless of weather I acquired a…
Regardless of weather I acquired a pass, Charlotte gave me an insight which was valuable in alot of ways. She explained everything clearly and was thorough. Thank you Charlotte.
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Whether you passed or not, walking away with valuable insight, clear explanations and a thorough understanding of what matters — that's what great assessment looks like. Charlotte doesn't just tick boxes, she builds people. Thank you for sharing this and keep going — every piece of feedback you receive is a step closer to the practitioner you're becoming! 🙌
Fantastic
I would like to say , thank you Charlotte! you're such an amazing trainer, and for assisting us during the role play. I truly appreciate the time,support, and guidance you provided throughout the activity. Thank you also for giving me helpful feedback and valuable tips on how I can improve my performance and communication skills. Your respectful and supportive approach made me feel comfortable and encouraged during the role play,
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Supportive, respectful, encouraging and delivering feedback that actually makes you better — that's Charlotte and that's exactly the assessment experience every learner deserves. Role plays can feel daunting but having someone in your corner who makes you feel comfortable and gives you the tools to improve changes everything. Thank you for sharing this — the skills you're building right now will make you an outstanding practitioner. Keep going! 🙌
Nice roleplay I really enjoyed this…
Nice roleplay I really enjoyed this roleplay really enjoyed the role-playing activity I did. Charlotte Kendrick was totally amazing. I LOVED her class. She is really great at explaining things. I hope she becomes my trainer throughout
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Three role plays reviewed and all three learners walked away loving the experience — that's Charlotte turning one of the most anxiety-inducing parts of any course into something learners genuinely enjoy. Amazing, great at explaining and leaving every learner hoping she's with them for the whole journey. Thank you for sharing this — keep going, you're building skills that will serve you for life! 🙌
Thanks so much to Cayan
Thanks so much to Cayan, such a good trainer who has alot experiences.
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Experienced, knowledgeable and genuinely great at what he does — that's Cayan and that's the standard we hire to at Hader. When you learn from someone who has actually lived the work, everything clicks differently. Thank you for sharing this and keep going — you're in brilliant hands! 🙌
Rita Sama is a great teacher she…
Rita Sama is a great teacher she supports me and make it clear and easy to understand and get a better understanding of the subject and by giving us extra information that help us to understand and to have better knowledge of what she’s explaining also allow us to give feedback on what we’re learning so that she’s aware of it when learning the correct way of doing things,,
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Clear, supportive, going above and beyond with extra information and actively inviting learner feedback to make sure everything lands the right way — that's the mark of a trainer who genuinely cares whether every single learner truly understands. When learning feels this supported and clear, confidence follows naturally. Thank you for sharing this and keep going — you're building knowledge that will make you an exceptional practitioner! 🙌
The teacher is great
The teacher Cyan is fantastic, very informative and very knowledgeable.
I highly recommend his classes.
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Fantastic, informative, knowledgeable and highly recommended — that's Cayan and that's the standard every learner deserves. When a trainer knows their subject so deeply that learners are recommending their classes to others, you know something special is happening. Thank you for sharing this and keep going — you're learning from one of the best! 🙌
II enjoyed the experience
II enjoyed the experience. I need to do more practice, but I really enjoyed just meeting with like-minded people who are doing the course with me even if they are in another state.
26 May 2026
Unprompted review
Reply from Hader Institute of Education
This is one of the most beautiful things about studying online at Hader — you're never alone. Connecting with like-minded people across the country who share your passion for the sector is one of the most powerful parts of this journey. Keep practising, keep showing up and keep connecting — the community you're building right now will serve you throughout your entire career! 🙌
Through the lessons we had on Thursday…
Through the lessons we had on Thursday was really helpful and interesting. I have learnt so much in two weeks and I am really excited to join every class.
The way Ritu explains everything is really clear.
21 May 2026
Unprompted review
Reply from Hader Institute of Education
Learning so much in just two weeks and already excited to join every single class — that's the Hader experience firing on all cylinders. When a trainer explains things with the clarity Ritu brings, confidence builds fast and excitement follows naturally. Thank you for sharing this and keep going — if this is two weeks in, just wait until you see where you are at the end! 🙌
This was my first roleplay with a led…
This was my first roleplay with a led assessor. I was very nervous but Charlotte made me feel comfortable and relaxed giving me great feedback after each roleplay I would highly recommend
26 May 2026
Unprompted review
Reply from Hader Institute of Education
First role play, understandably nervous, and Charlotte turned it into something so positive you're now highly recommending it — that's the power of having the right person in your corner. Making a learner feel comfortable and relaxed in one of the most nerve-wracking moments of their course, and then delivering feedback that actually builds them up — that's Charlotte at her absolute best. You did it and you should be so proud. Keep going — the best is still ahead! 🙌
Rpl process
I had a chat with Charlotte from Hadar today about RPL and why I wanted to attempt it. She understood and took the time to listen to me and help me understand what was needed for this process with out making me feel as though i was silly or wasting her time its very much appreciated when you can be heard and tretaed with value. Sally
27 May 2026
Unprompted review
Reply from Hader Institute of Education
Being heard, treated with value and never made to feel silly — that's exactly how every learner deserves to feel and Charlotte delivers that every single time. RPL can feel overwhelming but having someone walk you through it with patience, understanding and genuine respect makes all the difference. Thank you Sally — you are absolutely not silly for asking and you are absolutely not wasting anyone's time. You've got a brilliant team behind you! 🙌
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