So far my experience has been nothing but faultless. Conor helped me every step of the way and went above and beyond to ensure I was able to keep my enrolment. I am going through some pretty intense f... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm currently studying my Diploma of Mental Health with Hader, and I'm absolutely loving it! 🤗 I recently completed my role play assessments with Charlotte Kendrick and Jay Fleming, and I hones... See more
Company replied
Ashley Saddoo was very helpful, he guided me through the whole process of the course, payments etc. lovely & positive vibes! He didn’t pressure me into enrolling in the course unless he was absolutel... See more
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As someone who finds a difficult to communicate and socialise with other people, Lianne has given me the opportunity to be able to share my opinions and help me complete my goals. I 100% recommend. Li... See more
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Company details
Written by the company
Hader Institute of Education is one of Australia's highest-rated online RTOs — delivering nationally recognised qualifications in Mental Health, Youth Work, Community Services, and Alcohol & Other Drugs. We're 100% online and self-paced, with live trainer-led sessions, Guaranteed Work Placement through our partner SkilTrak, and interest-free payment plans from just $28 per week. But what our students talk about most isn't the courses — it's the people. Viki. Cayan. Blake. Duane. Charlotte. Trainers named by name in hundreds of reviews as the reason a student made it through. That level of care isn't accidental. It's the standard we hire to and the culture we build every day. If you're considering studying with us — you're in the right place. These reviews are from real students, at every stage of their journey. Read them, ask us anything, and when you're ready, book a free 30-minute call with one of our course advisors. No pressure. Just honest advice. Give us a call: 03 8362 3113 Book a meeting : https://calendly.com/student-recruitment-hader/30-minute-meeting www.haderinstitute.edu.au
Contact info
G01, 615 Dandenong Road, 3143, Armadale, Australia
- (03) 8362 3113
- info@haderinstitute.edu.au
- haderinstitute.edu.au
4.8
Excellent
587 reviews
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Having a mentor as Cayan Erdogdu has…
Having a mentor as Cayan Erdogdu has been a great experience and his support through out this course has been amazing.
Also the class participants have also been great
1 July 2026
Unprompted review
Reply from Hader Institute of Education
A great mentor, amazing support throughout the entire course and a class community that elevates the whole experience — that's Cayan and that's the Hader environment at its very best. When a trainer becomes a mentor and the class becomes a community, that's when learning truly transforms people. Thank you for sharing this and keep going — the best is absolutely still ahead!
CAREER CHANGE
When looking for study options, I was called by Jack Mckenna from Hader and his professionalism and conversational manner put me at ease and made it an easy decision to study with Hader.
It took me a while to make my final decision and Jack was never pushy but kept in touch and when I was ready he ran me through the whole process and made my enrolment seamless. I have started my Cert IV in Community Services and my experience so far has been very positive. Jay Fleming facilitates our Tuesday classes and is very knowledgeable and approachable. Everyone I have had contact with from Hader have been awesome so far and I'm very happy to have chosen to study with them.
20 April 2026
Unprompted review
Reply from Hader Institute of Education
Professional, conversational, never pushy and making a career change feel like the most natural decision in the world — that's Jack McKenna. And walking into the first classes with Jay Fleming, knowledgeable and approachable, backed by an awesome team every step of the way — that's Hader at its absolute best. Welcome to your Cert IV in Community Services — you made the right call and the best is absolutely still ahead!
Just finished my course with Hader
Just finished my course with Hader, I'm excited to start my career.
Whenever I got stuck and reached out to Hader or its trainers, they're responsive and supported my learning along the way. Thank you for all the support
30 June 2026
Unprompted review
Reply from Hader Institute of Education
Finishing your course and stepping into your career with excitement — that's the outcome we work toward for every single learner. Knowing that every time you got stuck someone was there, responsive and ready to support you, makes all the difference on the journey. Thank you for trusting Hader with such an important chapter of your life. The community services sector is about to gain someone truly wonderful. Go get it! 🙌
Amazing 🤩 Super helpful learning…
Amazing 🤩 Super helpful learning experience!!
19 June 2026
Unprompted review
Reply from Hader Institute of Education
Amazing and super helpful — that's exactly the kind of learning experience we work hard to create every single day. Thank you for sharing this and keep going — the best is still ahead! 🙌🤩
Enjoy the feedback and discussions we…
Enjoy the feedback and discussions we have in class
Myself who doesn’t work on the industry I may not speak the lingo but I gain the knowledge
29 June 2026
Unprompted review
Reply from Hader Institute of Education
Coming into class without the industry lingo and walking away with real knowledge and confidence — that's the most powerful kind of learning there is. Great feedback and discussions are exactly what bridges that gap and it's wonderful to hear it's landing that way for you. Thank you for sharing this and keep going — you're building something genuinely valuable! 🙌
Cindy is a outstanding trainer 👍
29 June 2026
Unprompted review
Reply from Hader Institute of Education
Outstanding — that's exactly the word for Cindy and exactly the standard she brings every single session. Thank you for taking the time to share this and keep going — the best is still ahead! 🙌👍
So helpful!
Jack has been so helpful. He listened carefully to help me decide the right choice with no pressure and explained enrolment steps very clearly.
26 June 2026
Unprompted review
Reply from Hader Institute of Education
Listened carefully, helped find the right course with zero pressure and explained every enrolment step with complete clarity — that's Jack and that's exactly how one of the biggest decisions of your life should feel. Welcome to Hader — you made the right call and the whole team is behind you from day one!
very great customer service and support…
very great customer service and support thru sign up process!!
25 June 2026
Unprompted review
Reply from Hader Institute of Education
Great customer service and support all the way through the sign up process — that's exactly the first impression every learner deserves. Welcome to Hader — the best is absolutely still ahead!
So super helpful 🫶
26 June 2026
Unprompted review
Reply from Hader Institute of Education
So super helpful and five stars — that says it all! Thank you for sharing this and keep going — the whole Hader team is behind you every step of the way!
Ritu Sama
Ritu Sama
Great session on communication and managing meetings , looking forward to to next week session, Ritu makes the learning progress easier each week
Thank you
25 June 2026
Unprompted review
Reply from Hader Institute of Education
A great session on communication and managing meetings, and already looking forward to next week — that's the sign of a trainer who makes learning feel like a journey worth showing up for every single time. Ritu makes the progress feel real and achievable week by week and that's exactly what builds great practitioners. Thank you for sharing this and keep going — the best is still ahead!
I had a great experience
I had a great experience, I went into the phone call nervous and now I'm so excited to start this next chapter of my life!
24 June 2026
Unprompted review
Reply from Hader Institute of Education
Nervous going in and excited about a whole new chapter coming out — that's the most powerful transformation an enrolment call can create. Welcome to Hader — you made the right call and the whole team is so excited to be part of your next chapter!
Kim is so very helpful to speak with…
Kim is so very helpful to speak with and gives other suggestions as well. Super polite and feel comfortable talking and asking questions.
25 June 2026
Unprompted review
Reply from Hader Institute of Education
Helpful, full of great suggestions, super polite and creating a space where every question feels comfortable to ask — that's Kim and that's the support experience every learner deserves. Thank you for sharing this and keep going — you're in brilliant hands!
“5 Stars for Angelica – Truly Helpful!”
“I recently had the pleasure of speaking with Angelica, and I couldn’t be more impressed with the level of support she provided. She’s so knowledgeable, and genuinely caring in addressing all my queries and concerns. Angelica took the time to listen and made sure I fully understood everything before ending our call. Generally, she provided me with motivation with regards to my study in Hader Institute.
It’s rare to come across someone so dedicated and helpful. I highly recommend her to anyone starting their learning journey — she truly goes above and beyond! Thank you, Angelica, for making the experience so smooth and reassuring. ⭐⭐⭐⭐⭐”
24 June 2026
Unprompted review
Reply from Hader Institute of Education
Knowledgeable, genuinely caring, patient enough to make sure everything is fully understood before ending the call and generous enough to provide motivation for the journey ahead — that's Angelica and that's the kind of support that turns a nervous prospective learner into a confident one. Rare, dedicated and going above and beyond every single time. Thank you for sharing this so beautifully and welcome to Hader — the best is absolutely still ahead! 🙌
A course that genuinely delivers — and people who truly care
I'm currently completing a dual Certificate IV in Mental Health and Alcohol & Other Drugs at Hader Institute, and I can't speak highly enough of the experience.
Kim Crescencio, Bernadette Lee, and Robyn Herbig deserve a special mention — three genuinely wonderful people who bring warmth, professionalism, and real dedication to everything they do. The support and guidance they provide goes above and beyond what you'd expect.
The course itself is excellent — well-structured, relevant, and engaging. The weekly online training sessions are a highlight, and the communication throughout has been clear, timely, and encouraging every step of the way.
If you're considering a pathway into community services or mental health support, I'd recommend Hader Institute without hesitation. A fantastic institution with fantastic people. ⭐⭐⭐⭐⭐
24 June 2026
Unprompted review
Reply from Hader Institute of Education
A dual Certificate IV in Mental Health and AOD, a course that's well-structured, relevant and engaging, weekly sessions that are a genuine highlight, and three people — Kim, Bernadette and Robyn — who bring warmth, professionalism and real dedication to everything they do. That's Hader at its absolute best. Thank you for recommending us without hesitation and for taking the time to celebrate the people who made your experience what it is. The community services sector is about to gain someone truly outstanding. Keep going! 🙌
I spoke with a lady named Kim
I spoke with a lady named Kim, my problems are a bit upsetting and traumatising for me but speaking with Kim made it so much easier, she listened to everything I had to say then said she would see it through and would speak with my teacher and check back on me I a month, great service
23 June 2026
Unprompted review
Reply from Hader Institute of Education
When something feels upsetting and traumatising, having someone who truly listens, takes ownership and follows through with a promise to check back in — that's not just great service, that's genuine human care. Kim didn't just solve a problem. She showed up for a person. Thank you for trusting us with something so personal and know that we are absolutely here for you every step of the way. 🙌
Cindy is a great teacher and…
Cindy is a great teacher and facilitator . I’m enjoying this course and definitely learning new things
23 June 2026
Unprompted review
Reply from Hader Institute of Education
A great teacher and facilitator who makes learning new things genuinely enjoyable — that's Cindy and that's exactly the experience every learner deserves. When you're enjoying the journey AND growing every session, great outcomes are inevitable. Thank you for sharing this and keep going — the best is still ahead! 🙌
Phone Call - LSO Jen & Jo
I had a phone call with LSO Jen, yesterday (22.06.2026) regarding a few general enquiries. I really felt heard, listened to and very well respected by her. I recommend future or even current students to give her a call, if you are ever stuck or unsure of something as she will be more than happy to guide you in the right direction.
22 June 2026
Unprompted review
Reply from Hader Institute of Education
Heard, listened to and deeply respected — that's Jen and that's exactly how every learner deserves to feel when they reach out. When someone guides you in the right direction with genuine warmth and care, that's the kind of support that keeps learners moving forward with confidence. Thank you for recommending Jen so warmly — and keep going, you've got a brilliant team behind you! 🙌
I could not recommend Hader highly…
I could not recommend Hader highly enough. Both Jack and Lester were so helpful through every step of the enrolment process. I always felt informed and well assisted and never once felt rushed.
15 June 2026
Unprompted review
Reply from Hader Institute of Education
Informed, well assisted and never once rushed — that's the enrolment experience every learner deserves and Jack and Lester delivered it every step of the way. When two people work together to make one of the biggest decisions of your life feel completely supported and stress free, that's a team firing at its absolute best. Welcome to Hader — you made the right call and the whole team is behind you from day one! 🙌
Ritu is so great and easy to follow she…
Ritu is so great and easy to follow she gives us time to understand the questions and is patient with the answers. She makes you feel comfortable and able to talk with the group.
18 June 2026
Unprompted review
Reply from Hader Institute of Education
Great, easy to follow, patient and creating a space where every learner feels comfortable enough to speak up and connect with the group — that's Ritu and that's the learning environment every person deserves. When patience meets clarity meets genuine warmth, real learning happens. Thank you for sharing this and keep going — great things are ahead! 🙌
Divina is an incredible teacher
Divina is an incredible teacher, always kind and supportive, you really can feel she love her job and answer with patience every question, is really lovely have an so great experience in the class
18 June 2026
Unprompted review
Reply from Hader Institute of Education
Incredible, kind, supportive and so clearly passionate about what she does that learners can feel it in every session — that's Divina and that's exactly the kind of teacher who changes lives. When patience and love for the job shine through every answer and every interaction, learning becomes something truly special. Thank you for sharing this so warmly and keep going — you're in brilliant hands! 🙌
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