Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Moving home

My mother moved from her house in Cornwall to a residential flat in Oxford. She is 88 years old and has lived in Cornwall for 60 years so the move was a big deal for her and she was very anxious. The men who moved her (Darren, Sean and Mark) were very polite, patient and discrete. She was worried they would make a lot of noise and upset her new neighbours but she kept saying how quiet they were. So thank you from the family for a job well done.

22 August 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your wonderful review! We are pleased to hear that your move from Cornwall to Oxford went well. Our team strives to provide a professional and careful service, and we are delighted to know that your mother found the men polite and professional. Thank you for choosing Hackworthy and Sons Removals!

Rated 1 out of 5 stars

Comfortably the worst of the 14…

Comfortably the worst of the 14 removals companies we have used over the years.

First of all they blamed shipping delays when the tracker in our effects showed that our stuff was already in the uk. Then they couldn't deliver for over a month so we got another company to pick up our stuff and bring it to us.

3 months later they say they will pick yo the boxes when "they are in the area"... We are less than an hour from their main depot and they havent been able to come yet.

So feel free to use this company if you like doing all the bits they have been paid to do yourself....

27 October 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

We are sorry to hear you suffered a poor removal service; however, this was not provided by us. We provided storage for a third-party removal company, but we were not involved in planning, collecting, or delivering your belongings.
We take all feedback seriously and strive to provide excellent service to our customers. If you have any concerns related to our company specifically, we’d be happy to address them directly. Please reach out to us directly.
Wishing you the best in resolving the issue with the correct business.

Rated 5 out of 5 stars

Excellent Service – Highly Recommended

We recently moved from Devon to Buckinghamshire, and although we had a date reserved for the move, everything changed when the move had to happen two weeks earlier than expected. Hackworthy went above and beyond to accommodate the new date at short notice.

We had booked the full packing service, which is a three-day job – not a small task to rearrange! Despite the sudden change, the entire process from booking to the delivery of our belongings was seamless and handled with professionalism.

Special thanks to Dave, who packed our belongings with great care, and to Jack and Jason, who managed the move itself brilliantly. They were efficient, friendly, and made the whole experience much less stressful.

We couldn’t be happier with the service – thank you, Hackworthy!

15 September 2025
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Reply from Hackworthy & Sons Ltd

Thank you for your great review. We're glad to hear you would recommend our packing and moving services. We'll pass your comments on to Dave, Jason and Jack.

Rated 5 out of 5 stars

First class service

I just wanted say how happy we were with our move last week.

The team were all brilliant and a real pleasure to get to know. Everything went so smoothly, and the team worked so hard. Nothing was too much trouble. It was so reassuring for us to have such a great team and company working with us.

The whole experience with Hackworthy from start to finish was absolutely first class and we would recommend you 110% to anyone.

3 September 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your first class review! It's great to know that everything went smoothly and that you were pleased with the service. Thanks again!

Rated 5 out of 5 stars

Moving from Sawbridgeworth to Dartmouth

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dartmouth on Friday the 25th of July all went well. ‘Ginge’ and the guys worked well under difficult conditions; the heat! And the random scaffolders descending a few doors up the road temporarily blocking the road!

Well done to Jack on his first week - he’ll be a super addition to the firm.

23 July 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review for your recent move to Dartmouth. It's great to hear that you were pleased with our removal service and we will pass your comments on to "Ginge" and the crew.

Rated 5 out of 5 stars

3rd time customer, service as good as ever

Used Hackworthy for my recent move, having used them on 2 previous occasions.
Still as good as ever, staff are friendly, helpful and hard working. Items were delivered to the rooms I needed them in, the supply of boxes and packing paper meant my items were protected.
Competitively priced and highly recommended

29 July 2025
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Reply from Hackworthy & Sons Ltd

Thank you for your continued business and fab reviews! Your recommendations are greatly appreciated!

Rated 5 out of 5 stars

A stress free, long distance move.

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property and into our new one. We used Hackworthy’s storage facility until we were ready to receive our belongings. After a long distance move, everything arrived as it should. We had a lot of steps at both properties and there wasn’t a single moan from the men. I would recommend Hackworthy for a stress free move.

21 May 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your review and recommendation. It's great to hear that everything went well with your move. Thanks again!

Rated 5 out of 5 stars

Excellent moving company

Excellent company who made our move from Cornwall to Surrey effortless .

6 June 2025
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review for your recent cornwall removal. It's great to hear you were pleased with the service!

Rated 5 out of 5 stars

Hackworthy Plymouth

Hackworthy Plymouth, Absolutely brilliant!!!! From gaining a quote to removal day today these guys have been amazing. Thank you so much for your patience throughout the whole process. Your Removal guys Dave and Ginge worked so hard today, their attitude, professionalism, personality, friendliness and the care they gave to all of our belongings were more than we could ever expect. Thank you also to the two other guys that came this afternoon (sorry I didn't catch your name) Also to Adrian who really helped on Friday and in the lead up with booking, when we were very anxious and stressed. You kept us sane and reassured us it would be ok. I can not recommend these guys enough!

2 June 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave this great review. It's great to hear that you were pleased with the service we provided and that you found the crew professional and friendly. Thanks again for your review and your business!

Rated 5 out of 5 stars

Very good

We went for the packing service too. It was done brilliantly. On the day: the team provided positive good humour which eased the stress levels and made the physical move something to enjoy. A great team to work worth, calm, experienced and professional with a very well-calculated level of humour throughout the day.
Thank You Hackworthy.

12 May 2025
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Reply from Hackworthy & Sons Ltd

Thank you for your business and for taking the time to leave such a great review. It's great to hear that you found the crew helpful and polite. Thanks again!

Rated 5 out of 5 stars

Fantastic Removal Company

My mother was very happy with the service that was provided. The staff on the other on the phone were very polite & very helpful. The removal team were excellent very friendly and helpful and nothing was too much trouble. If you are looking for a removal company I would very highly recommend Hackworthy & Sons. Couldn’t fault them at all made the move for my mother very easy

1 April 2025
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review. It's great to hear that you found the crew helpful and polite and would recommend us to others. Thanks again!

Rated 5 out of 5 stars

Excellent Remival Company

Very friendly and professional nothing too much trouble fievthem

22 February 2025
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Reply from Hackworthy & Sons Ltd

Thank you for leaving your review. It's great to hear you found our service friendly and professional.

Rated 5 out of 5 stars

Great movers

Hackworthy,s did exactly what they promised, they were polite, efficient and flexible at a stressful time. Would recommend to others.

19 March 2025
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review. It's excellent to hear you were pleased with our service!

Rated 5 out of 5 stars

The boys did a fantastic job and our…

The boys did a fantastic job and our house move was so smooth. We were in our new house and they were gone by 4 pm that day. They were very tidy and very careful with all the belongings that we had. I wouldn’t hesitate to recommend Hackworthy to anybody.

6 March 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your fantastic review and for choosing us to carry-out your removal. It's great to hear we helped to make the day go smoothly!

Rated 5 out of 5 stars

Prompt and expert service

Prompt and expert service with some awkward and large furniture. Would recommend without hesitation

19 March 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your recommendation and review. It's always great to hear when customers are pleased with our service.

Rated 5 out of 5 stars

Friendly and efficient men

Friendly and efficient men. Were as helpful and hardworking as you could hope for.

28 January 2025
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Reply from Hackworthy & Sons Ltd

Thank you for your 5 star review. We're glad that you were pleased with our service.

Rated 5 out of 5 stars

Last move ever!

The Hackworthy team helped out in every way during our "more complicated than normal" house move.
With less than 24 hours notice, a last minute professional pack to make the deadline and a broken leg the job got done.
The admin staff were excellent communicators and problem solvers with a "can do" attitude and the removals team went above and beyond to get the job completed with minimum stress.

27 November 2024
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Reply from Hackworthy & Sons Ltd

Thanks for your review. We are so pleased to hear you were pleased with our service.

Rated 5 out of 5 stars

Fast

Fast, reliable and polite service.

11 December 2024
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Reply from Hackworthy & Sons Ltd

Thank you for your review. It's great to hear that you found our service fast and reliable.

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