Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The two gents who moved us were polite…

The two gents who moved us were polite quick and vert helpful nothing Brocken very good indeed.

23 September 2021
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your review, we are pleased that everything went well with your move and wish you all the best in your new home!

Rated 5 out of 5 stars

A first class company who provided an…

A first class company who provided an excellent service from the outset of the survey to the actual move. The team that moved us from Torpoint to South Petherwin were professional, courteous and nothing was any trouble. Highly recommended

24 August 2021
Rated 5 out of 5 stars

Prompt, very helpful and friendly

Recently moved from London to the West Country. I found Hackworthy to be prompt, very helpful and friendly. They treated my belongings with care and they went the extra mile in helping to setup everything in my new home.

24 August 2021
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you Rob. We are pleased that everything went well with your move and wish you all the best in your new home!

Rated 5 out of 5 stars

Hackworthy were professional

Hackworthy were professional, friendly and helpful from quoting right through to collecting the boxes after we had unpacked. They were prompt and efficient in packing on the first day, and unloading in our new house the next day went just as smoothly. We would definitely recommend their services.

12 August 2021
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Alex, Thank you for taking the time to leave such a kind review. We are pleased everything went well and wish you all the best in your new home!

Rated 5 out of 5 stars

From start to finish the team at…

From start to finish the team at Hackworthys took on my requirement with confidence. The communication was superb and I would recommend them to anyone.

The drivers were courteous and very helpful.

TOP service to all involved.

23 July 2021
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave such a great review. We are pleased that your move went well.

Rated 5 out of 5 stars

Great Experienced Team

Great team - friendly, experienced and careful - would not hesitate to recommend this company who went above and beyond with a very successful move.

22 July 2021
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Reply from Hackworthy & Sons Ltd

Thank you for your kind review, we are pleased that everything went well! We wish you all the best in your new home.

Rated 5 out of 5 stars

Removals with storage between houses

We sold our house last year and Hackworthy's had a competitive quote so we went with them. They provided all the packing material for us to self-pack all the small items. On removal day, they worked hard, especially considering they had to lift heavy furniture down 2 floors and a steep drive. The men were polite. The storage was good - we had to wait 7 months (over the winter) until we could move into our new house. There were no signs of damp or storage problems. The final move was fine too. We would use them again, though hopefully we won't have to move again for a while.

19 July 2021
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your move. We are pleased that everything went well with your move and storage. We wish you all the best in your new home!

Rated 5 out of 5 stars

the 2 guys who moved us were brilliant…

the 2 guys who moved us were brilliant tony and josh are a credit to your company

13 July 2021
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for your review, I am pleased that everything went well with your move. I will pass on your message to Josh and Tony.

Rated 5 out of 5 stars

The team at Hackworthy and Sons were…

The team at Hackworthy and Sons were extremely professional and helpful from the word go. Their quote was the most thorough and also the most competitively priced for a full packing and removal service. The staff who completed our packing and removal service were excellent and could not have been more friendly...i think this was helped by regular cups of tea and biscuits as they worked extremely hard!!

6 July 2021
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your kind review. I will pass on your remarks to the crew, they are always grateful for tea and biscuits! We wish you all the best in your new home.

Rated 5 out of 5 stars

Great moving experience.

Great moving experience.
Team were great in moving our items and were so well equipped to complete the job.
Showed on time and finished early.
Highly recommend....

8 April 2021
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Dene,
Thank you for taking the time to provide a review. We are pleased that your move went well and wish you all the best in your new home!

Rated 5 out of 5 stars

Everything you'd want from professional removers

Hackworthy offered value for money but more importantly, Kevin's estimation of what was required to move our all belongings was spot on and the four man team of removers were brilliant! All the guys were courteous, careful, patient, good humoured and everything else you'd want from professional removers. We highly recommend Hackworthy & Sons and their sister company Plymouth Self Storage where we currently rent a storage room.

7 April 2021
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Dear Mr Mitchell,
Thank you for your kind review, we are pleased that everything went well with your move. I will pass on your comments to Kevin and the crew!

Rated 5 out of 5 stars

First class removal company

First class removal company. Recently moved us from Essex to Devon. Excellent service from “online survey” (Kevin)through to moving. One giant truck and 2 fantastic guys, Aaron & Corrie, we’re with us for almost 3 days. Not one breakage and great care was taken with our belongings. The fragile pack was well worth it. Next time we move Hackworthy’s will be our movers and we shall opt for their complete packing service. Thanks guys. Excellent job. Keep well Yvonne & John W

7 November 2020
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave us such a great review. I will pass your thanks on to Kevin, Aaron and Corey. We are pleased that it all went well!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very efficient and punctual. Certainly eased the stress of a move from Devon to Staffordshire

10 March 2020
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your review, we really do appreciate it. We hope all goes well with your relocation to Staffordshire.

Rated 5 out of 5 stars

The guys that completed our house move…

The guys that completed our house move were fantastic the service from the company was also very professional top marks to you all

8 March 2020
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave a review, we are pleased that all went well with your move.

Rated 5 out of 5 stars

I can 100% recommend this company

I can 100% recommend this company. Not only were they the cheapest we approached by using their online quotation form. They were by far the most professional company and handled our move with efficiency, courtesy and expertise.
We moved on the hottest day of the year so far and nothing was too much trouble.
We would not hesitate to recommend them.

9 August 2019
Unprompted review

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