Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Reviews shaping this summary
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Quick delivery,excellent price,I think more people would buy this product if the pricing was just a little bit more viable.Habitat has it on sale at the moment.This is an excellent product and my 5 y... See more
We love bringing our greyhound to Habitat for Pets at Caulfield South. The staff make a fuss of her with treats and pats. They are always knowledgeable about their products, have a good range of stock... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Product
Great Product, Competitive pricing, easy transaction and very quick delivery
5 June 2026
Unprompted review
Quick and easy
24 April 2026
Competitive prices and prompt delivery!
22 April 2026
Always friendly staff.
Easy to navigate online store, good to see delivery and diff rent pick up options when items not available in nearest store. Order was ready fast. Friendly staff in store.
19 April 2026
Buying from Habitat
Have bought from Habitat on numerous occasions. To date very satisfactory. Thank you.
11 May 2026
I order Blackdog products online and…
I order Blackdog products online and sent interstate via E-parcel.
If I need to call Habitat the staff are friendly and very helpful and the order is always correct. Alex
19 May 2026
You did well
You did well, the Brunch bunny food was well packed, a good price, and delivered in a timely fashion! Big thank yous from Snowy and Mocha!
19 May 2026
Reliable and efficient
Always reliable timely and efficient with despatching products.Great service
26 May 2026
Unprompted review
Easy and quick
19 April 2026
Fantastic customer service from placing…
Fantastic customer service from placing our order to receiving the goods within a few days. We will definitely continue to support Habitat Pet Supplies
12 May 2026
Habitat is the local pet store I choose…
Habitat is the local pet store I choose to shop at for almost everything related to my cat as I’m usually popping in at least once a week regular members of staff remember my name They're really helpful
I recently needed some advice on worming products and they were fantastic. They really know their stuff I would highly recommend popping in. They have all sorts of services a price match and they are rarely out of stock of products and if you can’t get it at one store one of their other stores will definitely have it. I’ve also visited the store in East Brunswick and they were just brilliant in there.
26 May 2026
Unprompted review
Inconsistent Information
I confirmed the price match twice by chat and phone. I even offered to pre‑order and pay, but the staff said I could just buy it in store at the same price. When I arrived, they refused to honour it. The mixed messages and the way they treated me made me feel cheated and singled out.
2 April 2026
The stuff at the Burwood are
The stuff at the Burwood store are extremely nice and helpful. It is always a pleasure going in there.
10 May 2026
Habitat always has what our dog likes
12 April 2026
Excellent customers service
I ordered some cold chain pet food online and to make the minimum order I bought more than my freezer could hold and the local store was more than happy for me to do a partial pick up and when I return two weeks later they were very organised and found my remaining order immediately. I really felt the store went above and beyond. Very happy with the service.
11 April 2026
Perfect
Great price. Great customer service. Great product. I have some very happy lorikeets.
8 May 2026
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