Habitat - Home To Pet Supplies Reviews 

5,642
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention the exceptional range of organic and natural food items, noting that staff members are always incredibly knowledgeable and friendly when assisting in store. Consumers also appreciate the great value, mentioning that online orders are processed very quickly with reliable shipping options and convenient tracking updates. However, some reviewers were not happy with delivery times, noting that parcels occasionally arrived much later than expected or lacked proper tracking information. A few people also mentioned difficulties with getting prompt responses when trying to inquire about missing orders or delayed shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety, noting that their dogs and cats... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and prompt arrivals. Reviewers... See more

Price

Customers had positive experiences with price, consistently highlighting great values, competitive pricing,... See more

Order

People report high satisfaction with the order and delivery process, noting that items are easy to purchase... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

Ordering and delivery is first class. Most importantly the Wirehaired Fox Terriers love their treat and I like that it keeps them quiet. Some hide them for a while, others crunch them straight away.... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more



Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,642)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THE TERRIERS PACIFER

Ordering and delivery is first class.
Most importantly the Wirehaired Fox Terriers love their treat and I like that it keeps them quiet. Some hide them for a while, others crunch them straight away.
You can always find a good price for two boxes which keeps them going for a couple of months, Peanut and Double Cheese and Bacon are their Faves.

11 August 2026
Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, delivered quickly, parcel and items arrived in excellent condition. Parcel was left as requested in the place requested. All items ordered were included. I was kept up to date on my delivery progress.

7 July 2026
Rated 5 out of 5 stars

Fantastic service

I don't think you could find a store that has staff that love animals as much as these humans who work here.
With the great customer service, they also look to partner with local suppliers too

30 June 2026
Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick! One of my dogs almost 17 years old can only tolerate Venison and Crocodile. No-one hardly stocks the Woof Air-dried Venison so I am very thankful I can always find it on your website.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

They can do price match

The good thing is they can do price match with other sellers even when you shop online. They sell lots of varieties of dog snacks and foods.

24 July 2026

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