HaB Direct Reviews 7

TrustScore 4 out of 5

4.0

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Company details

  1. Fitness Equipment Store
  2. Dynamometer Supplier
  3. Fitness Equipment Wholesaler
  4. Medical Equipment Supplier
  5. Physiotherapy Equipment Supplier

Written by the company

HaB Direct is an experienced and trusted supplier of sport and exercise science, medical tech, performance, and veterinary equipment.


Contact info

4.0

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Cheap and incredibly fast delivery!

Ordered from the website purely due to it being the cheapest option on google. Was absolutely shocked to receive my order the next day as I have previously waited a few weeks from other websites. Couldn’t recommend enough!

10 February 2025
Unprompted review
HaB Direct logo

Reply from HaB Direct

Hi Ryan,
We are ever so happy to hear that you had a good experience shopping with HaB direct. We are always striving to provide the best service we can.
Kind regards,
HaB direct team

Rated 5 out of 5 stars

Fast dispatch and delivery of excellent…

Fast dispatch and delivery of excellent product. Well packed.

14 May 2024
Unprompted review
HaB Direct logo

Reply from HaB Direct

Hi Neil,

Thank you so much for your review!

We're absolutely delighted to hear that you had such a positive experience with HaB Direct. Your kind words mean the world to us, and it's incredibly rewarding to know that our efforts have made a difference for you.

At HaB Direct, we strive to provide the best service possible, and your feedback reassures us that we're on the right track. If there's anything more we can do for you in the future, please don't hesitate to get in touch.

Thanks again, Neil. We look forward to serving you again soon!

Warm regards,
The HaB Direct Team

Rated 5 out of 5 stars

delivery is so Fast

28 November 2023
Unprompted review
HaB Direct logo

Reply from HaB Direct

Hi Jirayu,
Thank you so much for taking the time to leave us feedback. We're glad to hear you got your delivery fast and on time. We look forward to hearing from you again.
-HaB Team

Rated 1 out of 5 stars

Unexpected shipping charge for order outside UK

I bought a Harpenden caliper using HaB direct website yesterday and they added International shipping fee to my purchase. So I figured that's all I'd pay for shipping. But today I received an email from DHL express stating that I have to pay extra fee regarding tax and shipping. The HaB direct added this information to the terms and conditions section when purchasing on their website. If you are going to shop from this website, please read the terms and conditions before buying anything. For a purchase worth 225 euros, I was forced to pay a total of 113 euros in transportation fees! If you live outside the UK I would never recommend this company. It was the worst buying experience I've ever had.

8 September 2023
Unprompted review
HaB Direct logo

Reply from HaB Direct

Dear Asli,

I want to start by thanking you for your review. I'm sorry to hear about the negative experience you had with our company. Customer satisfaction is our top priority at HaB Direct, and it's disheartening to learn that we fell short of your expectations.

We take all customer feedback seriously and want to assure you that we are continuously working to improve our website and checkout process to make it as user-friendly and transparent as possible.

Please feel free to reach out to us on +44 (0)1926 816100 or sales@habdirect.com with any further comments, concerns or suggestions you wish to share.

-Hannah

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