H2O Hot Tubs Reviews 

1,018
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the exceptionally smooth delivery process, noting how professional, polite, and helpful the installation teams are when positioning heavy hot tubs in gardens. People consistently mention that team members go above and beyond to ensure everything is set up correctly and safely from the very beginning. Consumers also deeply appreciate the prompt communication, supportive sales assistance, and detailed guidance provided for effectively maintaining their new hot tubs. Reviewers note that the showroom experience and overall purchase journey are completely seamless, making the entire investment stress-free and enjoyable.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, noting that technicians are very punctual, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From beginning to end H20 Hot Tubs were 1st Class . From Molly & Katie helping us choose the best Tub for us, and answering any questions we threw at them they promptly got back to us. Delivery went s... See more

Company replied

Rated 5 out of 5 stars

Hayden, the service engineer from H20 is an asset to the company. Arrived on time, actually slightly early, has a friendly and helpful manner and a pleasant personality. He did a great job in ser... See more

Company replied

Rated 5 out of 5 stars

Had the tub installed today by Tony and Leighton who did an excellent job and explained everything to me about how to maintain the chemical balance etc. I’m looking forward to tomorrow when I can star... See more

Company replied

Rated 5 out of 5 stars

Hayden has just completed our first annual service on the hot tub. He was punctual, polite and efficient and has made the tub look like new again. Excellent service again from H2O and from Hayden in p... See more

Company replied


Company details

  1. Hot Tub Store

Written by the company

One of the UK's best loved hot tub retailers, offering affordable hot tubs, delivered nationwide, starting from just £2999. Spread the cost with our competitive finance packages and have total peace of mind thanks to our comprehensive warranty. Browse our range of quality spas online or give us a call for a chat to discuss how we can give you the hot tub of your dreams. Over a decade of experience in the industry means we know hot tubs inside & out, and have carefully curated a beautiful collection of spas that have desirable features, powerful pumps and reliable control systems that are economical and built to last. We also have a showroom based in Nottingham, where you can come and view the products for yourself.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,018)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Brought our Hot Tub back in May

Brought our Hot Tub back in May. Liased with Pauline by phone and email she was so helpful and the website so good that we didn't feel we needed to visit the showroom. Hot Tub was arranged, delivered and installed within a week. Cannot fault the service to date. Would highly recommend. As for the Hot Tub itself (Azure model) we wernt sure how much we would use it but after months of thinking about it we decided to do it. We are loving it and have been in it every chance we get. Again, we highly recommend!

8 June 2026
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

I made several inquiries to hot tub…H20 came out on top

I made several inquiries to hot tub companies Holly was the only one to come back to me I explained what I was looking for but was out of the country until May I contacted her again and sorted a deal all the correspondence by phone and WhatsApp worked very well.it arrived on the time they said. The two guys Aaron &Neal were very friendly and professional and a credit to the company

10 July 2026
Unprompted review
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Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

h20 Hot Tub Service

Dan, was extremely professional, he talked through the whole service and the hot tub looked amazing when he had finished. He was also great with advice and tips for keeping our hot tub at the best and took his time with the whole process. Great job well done. I would highly recommend Dan for your hot tub service.

9 July 2026
Unprompted review
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Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

I was very impressed with H2O hot tubs…

I was very impressed with H2O hot tubs from our first visit to the showroom right up to delivery and installation.
Pauline took our order and went through all our options and even after changing our mind about which hot tub we wanted a while later nothing was too much trouble.
Katie handled the delivery side of things and kept us updated and supplied us with all the information we needed. The day before delivery we were given a time slot and told that the delivery team would update us as to their expected arrival time.
Tony and Leighton delivered and installed our hot tub. They were both very friendly and explained the process and made sure we were happy with the position before filling. Tony explained all the controls and about the chemicals. They were both very professional and a credit to the company.

7 July 2026
Unprompted review
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Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

Excellent service

From start to finish the process and product was excellent 😀Molly, Katie were fantastic and extremely helpful and the installers Ty & Neal were professional, knowledgeable and helpful. Thank you to each of you, very very happy with my new hot tub 😀

30 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

Very easy and smooth delivery and set…

Very easy and smooth delivery and set up. Aaron and Neal were great especially with getting it into its location, nothing was made a problem. Very clear handover instructions. Thank you

2 July 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thanks so much for the amazing review!

Rated 5 out of 5 stars

The h2o team have been great Tony…

The h2o team have been great Tony &George did our installation and were very professional and helpful

1 July 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Dan came today to service hot tub

Dan came today to service hot tub. He is very friendly and polite. He was very clear with what the service entailed, fully explaining each section he would be completing. He was very thorough with his work and left the tub sparkling.

30 June 2026
Unprompted review
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

They carefully checked the access…

They carefully checked the access requirements to ensure a smooth delivery.

The sales team were very helpful, and the delivery team delivered the tub successfully without complaint

26 May 2026
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Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

No pressure from start too finish every…

No pressure from start too finish every thing explained that I asked . Lots photos etc sent to them before install . Two guys very pleasant and did an excellent install .had the extra insulation and at the moment our solar is powering it all the time .

19 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Hot Tub Service

Dan was the engineer. Called an hour before the appointment so all clear. Completed all work and advised on filters. Explained all work and was really helpful. Absolute credit to H2O. See you next year!

26 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Daniel serviced my hot tub

Daniel serviced my hot tub today. He was punctual and very professional. He was meticulous in the work he carried out, clearly taking pride in the outstanding job he did. He kept me informed of the process throughout and was very knowledgeable and approachable, answering any concerns I had. Would highly recommend him.

24 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Excellent service, super efficient and professional

We have just had our fourth service from H20 and, as always, they were super efficient, extremely helpful, and very polite. The engineer identified an issue we were having a problem with and was just very professional and friendly. He ensured the hot tub was in tip top condition before leaving. We highly recommend them.

23 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was so easy, very professional, we were given lots of information, Katie on sales kept us well informed on what we needed to do and Tony & Neal were tremendous with the delivery, installation and demonstration, we are thrilled with our new hottub.

23 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

Rated 5 out of 5 stars

Amazing

Amazing, what can I say, Tony and Neal arrived on time, were polite, friendly and brilliant. Installation went like a dream from crane lifting into space to setting up. They were tidy, knowledgeable and very polite. Everything left neat and tidy and great help and guidance on what to do re maintenance etc. Thank you guys, can’t praise you enough

23 June 2026
Unprompted review
H2O Hot Tubs logo

Reply from H2O Hot Tubs

Thank you so much for the fantastic review, we really appreciate it!

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