Gymstop.co.uk Reviews 

3,568
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store features a wonderful selection of goods available at brilliant bargain prices, alongside very fast dispatch times on most purchases. Shoppers also deeply appreciate the responsive customer support team whenever they need friendly assistance with their active orders or general inquiries. Some reviewers were not happy with unexpected delivery delays, occasional missing items, and incomplete packages arriving at their doorsteps. People additionally pointed out instances where they received consumable items that were heavily past their expiration date and noticeably stale.

What people talk about most

Product

Reviewers mention ambiguous feedback about product experiences, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times,... See more

Service

Consumers find service to be positive, highlighting fast and efficient handling along with great all-around... See more

Price

People report ambiguous experiences with price, as opinions on costs and promotions vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

Rated 3 out of 5 stars

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received. The website has a very large selection of items and my order was shipped fairly quickl... See more

Company replied

Rated 5 out of 5 stars

My first order and what a great transaction from start to finish, no problems whatsoever. I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated... See more

Rated 5 out of 5 stars

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with th... See more


Company details

  1. Fitness and Nutrition Service
  2. Health Food Store
  3. Vitamin and Supplements Store

Written by the company

Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,568)

96 reviews in the last 12 months

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Rated 1 out of 5 stars

“I placed an order about a month ago…


“I placed an order about a month ago with Gymstop for some supplements intended as New Year and Christmas gifts for friends. Unfortunately, the order didn’t arrive, and there were no updates from the company. After numerous follow-ups and communications, the package finally arrived yesterday, but it’s now too late for the intended purpose and will just end up in the trash. Despite paying for expedited shipping, it took nearly a month for the order to arrive. This level of irresponsibility is unacceptable.”

19 December 2025
Unprompted review
Gymstop.co.uk logo

Reply from Gymstop.co.uk

Good afternoon,

Thank you for your review of Gymstop.

We are extremely sorry that your experience was not a pleasant one. I can see your order was placed using standard shipping, however even within the stated guided timeframe this order failed to comply.

Please accept our sincere apologies for any inconvenience caused.

Many thanks,

Shannon

Customer Service

Rated 1 out of 5 stars

Thank you for your reply

Thank you for your reply. I would like to clearly say that I did not receive my order.

Order Number: GSW122042

No package was delivered to me. No one at my address received it, and I did not sign for it. I checked my home, nearby places, and asked neighbors, but the order was not found.

This is a true and honest claim. I am not trying to get a refund unfairly. I am only asking for help because the order never reached me.

I am not a wealthy person, and this purchase is important to me. I do not have enough money to lose for something I did not receive.

If you believe the order was delivered, please share clear proof, such as:

Where exactly it was delivered

Any delivery photo or signature

Courier delivery details

I kindly ask you to please review this case again and help me with a fair solution.

Thank you for your time and understanding.

Kind regards,

22 December 2025
Rated 5 out of 5 stars

Had an issue, but I can't fault them remedying it.

They sell a lot of stuff past the best before date, & they mostly make that perfectly clear in titles and descriptions.
However the things I bought turned out to be over 2 years past their BB! To Gymstop's credit, they were very helpful about the return and refund.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Send wrong item but will not refund postage

Send wrong item but will not refund postage.
I ordered a Metallica shaker, my order confirmation email has a Metallica shaker, the ‘my orders’ page has a Metallica skaker, they sent an AC/DC shaker. Ok mistakes happen, contacted Gymstop and received a reply from David U, I have to return at my cost and they will not refund the initial postage, David says I didn’t not select the correct drop down (I’ve sent proof of what I ordered) I’ve asked David to explain the ‘my orders page and the confirmation email has a clear image of the Metallica shaker but he is now ignoring my emails.
It was an Xmas present for a friend, i understand and mistakes happen but they also need to be resolved, extra hassle for me now and I have to buy another one from somewhere else meaning double the cost, poor service on multiple fronts.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

One Stop Shop 5⭐️

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with their products, just about to order some more.

24 November 2025
Rated 1 out of 5 stars

Disgusting company to deal with

I ordered coffees, turned out they are a year out of date, not a month but 1 year, they are prepared to refund but I have to pay to send them back, so I will be out of pocket, I definitely wouldn't recommend this company to deal with.

1 December 2025
Unprompted review
Gymstop.co.uk logo

Reply from Gymstop.co.uk

Good afternoon,

Thank you for your email.

I am sorry that you feel like that, however the product description does display the best before date of this product, along with all products which are listed as out of date.

You are most welcome to return your order back to us for a full refund (excluding any delivery charges), if you could please return the products back to our returns address which has been emailed to you as per our terms and conditions as the items delivered are the items listed correctly on the website.

Many thanks,
David U.

Rated 3 out of 5 stars

Approach "out of date" products with caution

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received.

The website has a very large selection of items and my order was shipped fairly quickly and nicely packaged.

One aspect of ordering to be aware of though concerns "out of date" items. You might think that such items would be a few weeks out of date. Some of the items ordered were nearly a year out of date and very obviously stale. It's not a bargain if it goes straight on the compost heap!

The website does list "best before" dates so you can make your own mind up but ordering out of date items needs to be approached with caution. Some items e.g. peanut butter are probably okay well beyond their shelf life. Other items e.g. baked goods may well be stale.

27 November 2025
Unprompted review
Gymstop.co.uk logo

Reply from Gymstop.co.uk

Hi Philip,

Thank you for your review of Gymstop.

I am sorry that the best before dates are not clear, we do list all the best before dates for the product within the product description. Depending on where you are purchasing (mobile or desktop), you will need to open this to check the date.

We will pass the feedback onto our developers to see if we can make this clearer.

Many thanks,

David

Customer Service

Rated 5 out of 5 stars

Excellent service and great prices

My first order and what a great transaction from start to finish, no problems whatsoever.
I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated etc but no, the cans have an expiry in 2027.
My shipment of 5 cases were shipped in really sturdy boxes and packed really well, obviously a person and a company that have pride and after my email with customer services they clearly do care and give the best service that I have had from an online retailer, so good I have made two more purchases and looking forward to receiving them.
If you want a company with great prices, huge choice and gold standard customer service and not forgetting how well packed the items are then look no further…..one stop shop this is it…🙏🏻
Thank you

4 November 2025
Unprompted review
Rated 4 out of 5 stars

Happy with order

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

23 October 2025

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