Gymstop.co.uk Reviews 

3,568
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store features a wonderful selection of goods available at brilliant bargain prices, alongside very fast dispatch times on most purchases. Shoppers also deeply appreciate the responsive customer support team whenever they need friendly assistance with their active orders or general inquiries. Some reviewers were not happy with unexpected delivery delays, occasional missing items, and incomplete packages arriving at their doorsteps. People additionally pointed out instances where they received consumable items that were heavily past their expiration date and noticeably stale.

What people talk about most

Product

Reviewers mention ambiguous feedback about product experiences, as opinions are sharply divided regarding... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast shipping,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times,... See more

Service

Consumers find service to be positive, highlighting fast and efficient handling along with great all-around... See more

Price

People report ambiguous experiences with price, as opinions on costs and promotions vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products were great delivery took a while. I had to contact them to check when it would be delivered but came within days when i did. But that might just be coincidence

Rated 3 out of 5 stars

I have placed two orders now fron Gymstop. On the whole I was fairly pleased with the service received. The website has a very large selection of items and my order was shipped fairly quickl... See more

Company replied

Rated 5 out of 5 stars

My first order and what a great transaction from start to finish, no problems whatsoever. I bought Red Dragon energy drinks for the brilliant sale price of £10 a case, I was unsure if short dated... See more

Rated 5 out of 5 stars

Great prices, huge range, customer service is extremely quick and goods are very well packed by someone whom has common sense and does a great job. Have made many purchases and never a problem with th... See more


Company details

  1. Fitness and Nutrition Service
  2. Health Food Store
  3. Vitamin and Supplements Store

Written by the company

Gymstop is an up and coming online retailer specialising in Sports Nutrition, with an emphasis on Short & Out of Date products - helping you save up to 90% off the RRP. We currently have a range of over 7000 products in stock, and close to 150 suppliers ranging from global brands to niche independent products. We try to offer the best products and service at the lowest cost to you, this is why your honest feedback is so important to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(3,568)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, easy to order and very quick delivery. Have placed several orders with Gym Stop 👍

24 April 2024
Rated 1 out of 5 stars

I recently bought Whey protein from…

I recently bought Whey protein from Gymstop. It stated it was out of date. I thought it would be a few weeks to my shock when it arrived it actually went out of date on Nov 2021. I am shocked at this apparently it was in the description somewhere. When I contacted them they said they were sorry I wasn't happy with my order. Any nutrients it contained would be gone. It is costing me over £6 to return it. I would never buy from them again. These are milk products!

22 April 2024
Unprompted review
Rated 1 out of 5 stars

I placed my order on Sunday 14th April…

DO NOT BUY FROM GYM STOP!!
I placed my order on Sunday 14th April and delivery says 4-7 working days. My email also said I would be notified when my order would be dispatched so I can track it. No email received no updates today is 7 working days and it 17:15pm and nothing has arrived. I’ve read some negative reviews and i realised I should of listened. If Gymstop read my review please inform me when my order will arrive or refund the money you have taken from my account on Monday 15th April total £39.97. NOW it’s 19:09pm in 24th April stil NO ORDER! After emailing a complaint to customer service I finally revealed an email to say my order would be delivered today. Happy I finally received my order but would never order again.updated 27th April.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Poor handling and packaging 👎

I ordered 10 tubs of solo meal shakes and andnso did my partner, they all arrived very badly damaged, some with big cracks in the lid and a majority of the seals broken causing powder to go everywhere. Very poor handling and packaging and also hygiene concerns due to a lot of the seals being broke on the tubs. Unsatisfied to say the least.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

No signs of order

Ordered a product on 8/2. Was only told after I ordered it could take up to 4 days to ship my order. Even then it is now 17/2 and my order is still yet to be shipped. I have emailed 2 days ago asking for an update or a refund and still not had a response. Disappointed as I was looking forward to my order :(

8 February 2024
Unprompted review
Rated 1 out of 5 stars

Bad tasting products!

My order arrived after two weeks (I can live with that). However, 1 case of wow hydrate was short dated but was completely undrinkable, my elite athlete daughter took 1 sip and couldn't drink the rest - in the bin they went. The other product (optmum nutrition amino and electrolyte) was sold at full price but on drinking it and realised it tasted funny i noticed it was also short dated but I wasn't told. I will never use them again!

10 February 2024
Unprompted review

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