GYM SETS LTD Reviews 

3,785
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 3,539 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the high quality of the products received, finding items sturdy and effective for their needs. People often report quick and timely delivery, with some orders even arriving sooner than expected. Reviewers appreciate the overall positive experience, from ordering to receiving well-packaged goods. However, some customers also noted significant issues with customer service response times, reporting ignored emails and long delays in communication. A number of people experienced problems with orders, including incorrect, incomplete, or missing items, and products not matching descriptions. Additionally, some reviewers faced damaged goods upon arrival or prolonged delivery delays beyond the estimated times.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with many customers expressing... See more

Order

People report ambiguous experiences with order fulfillment, with some customers praising fast shipping and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the good quality... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting ignored emails, vague... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience dealing with the customer service team has been good. Various people have helped to solve my problem. Harriet and Rica. After the incorrect weights were delivered as a Christmas present... See more

Rated 5 out of 5 stars

My second order having ordered a bench last year I ordered their adjustable dumbbells on a pre-order, ended up arriving way before the pre-order date. Great item, great price, no issues once again. St... See more

Rated 5 out of 5 stars

I bought a couple of 40kg adjustable dumbbells. Dispatch was same day and the order arrived in two deliveries a couple of days later. I've waited 3 months to review to make sure they perform and can... See more

Rated 5 out of 5 stars

Delivery of item was really quick and item itself is fantastic, very sturdy and does exactly what I need it to do. What could be better is the instructions that come with item for putting it together... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 49% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(3,785)

3,538 reviews in the last 12 months

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Rated 1 out of 5 stars

Just to update

Just to update - 44 emails now exchanged since purchasing faulty goods in November 2025 and still no refund.
My previous review received what was presumably an AI generated response feigning interest from the company in resolving the issue (no legitimate human effort ensued). No doubt this post will generate similar.

I have of course given up and am now pursuing the legal route.

I should also point out that the items that did screw together are of dreadful quality and are still covered in some sort of industrial chemical that has resisted five hot, soapy washes.
It will be interesting to see which kills me first- neoplasia from these compounds, blunt trauma from the collapse of the smith machine onto my throat or the maddening frustration of dealing with these filthy jackals

20 December 2025
Unprompted review
GYM SETS LTD logo

Reply from GYM SETS LTD

Hi Alistair,

It is Sam here, the owner of GymSets.

First of all i want to apologise for the issues occurring with your order.

I want to explain what went wrong with your order, why and how we can resolve this for you.

So first of all to summarise what went wrong with your order:

1) you received a damaged Semi Commercial Weight Bench.

2) You are missing a single 20kg plate and a pair of 5kg weight plates from your order.

Why these issues have occurred and what we have done to stop them happening again:

1) Damaged Bench: This bench was from an old supplier who's quality was not up to standard, we have since changed to a new supplier for this weight bench, who rigorously quality test the product before sending it to us. This now means that our bench is of much better build quality and has irradiated 99.65% of issues that occurred with the weight bench previously.

2) Missing weight plates: We dispatched all of the missing plates from our warehouse with DPD. However, DPD lost both parcels in transit. This was a common issue with DPD and hence we have now decided to move couriers to Yodel who are providing a much better quality service to us, which has reduced lost parcels to less than 0.5%.

How we can resolve your issue:

1) We can send out a new weight bench from our new supplier, which would resolve all issues with quality you encountered with your previous bench.

2) We can dispatch the missing plates with our new courier Yodel.

One of our team members will be in touch right away to action these steps for you and get your issues resolved right away.

Sam

Rated 5 out of 5 stars

Superb

Easy to navigate website
Great price
Fast delivery
Fantastic Communication
Items were exactly what I ordered
I cannot fault anything
Spot on!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Gymset dumbbell, barbell and weights


The package arrived in super quick time(ordered Wednesday, arrived Friday) so a great start, I was a bit busy and didn't open them until Sunday morning, well packaged and straight away I thought they looked great, once together they were great, I like the choice of weights and the different ways to adapt them, the locking system is easy to use and secure and they feel good in the hands.
Overall I'd say (in my opinion) that your product is great as was the service, keep up the good work and best of luck in the future.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Brilliant company, amazing price, very quick delivery, really good product and customer service absolutely spot on really happy would highly recommend and use again

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Pair of 40kg adjustable dumbbells & stand

Ordered a pair of 40kg adjustable dumbbells and stand.

Items arrived 3 days later, superbly packaged.

No issues with any of the items.

Priced very competitively, cant fault the whole experience.

Would definitely buy again and would recommend to friends etc.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend GYMSETS

I had a fantastic experience with GymSets from start to finish.

The website was clear and easy to navigate making it nice and simple to find exactly what I was looking for. My order arrived much quicker than I expected, and the quality of the item is excellent!

What stood out most for me though was the customer service. The founder personally got in touch after my order had arrived to check that everything had come safely and to make sure I was happy with my purchase. It’s rare to see that level of care these days, and it made a great experience even better.

Overall, I wouldn’t hesitate to recommend GymSets to anyone looking for quality equipment backed by excellent customer service. I’ll definitely be ordering from them again!!

Thank you Sam and everyone from GymSets

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect product

Perfect product! Exactly what I was expecting and works really well for the pain in my knee when running. I had fantastic communication from the company throughout the process of buying all the way to receiving my order. Thank you again :)

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, fast delivery and the equipment is of very high quality .

We bought the 5ft bar and 60kg bumper plates.

We bought the additional 2.5kg and 1.25kg plates

Great when trying to get some fitness at home and also managing looking after young kids

Thanks very much

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely purchase & recommend…

I would definitely purchase & recommend Gym sets, delivered the next day without paying extra ( unheard of )
The quality of the products are really really good .
A company that cares that the customer is happy with there service
Thank u Gym sets
Jemma

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Value

I bought a pair of fixed weight dumbbells from Gym Sets Ltd.
They gave me the me the option of brand new or cheaper used class B.
I chose the latter.
They arrived quickly and were like new.
Great value compared to other suppliers.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The website was easy to navigate, and the ordering process was simple. I received my order within a couple of days of ordering and it came well packaged, but not over packaged. As a small business, Sam reached out to check everything was to my satisfaction, which was a nice touch. I will use GYM SETS again.

7 July 2026
Unprompted review

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