Absolute rip-off merchants. Sent out engineers to fault find on my treadmill. They took away a part only to return it to say it wasn't faulty. They then wanted me to pay them again to come and do some... See more
Company replied
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Absolute rip-off merchants. Sent out engineers to fault find on my treadmill. They took away a part only to return it to say it wasn't faulty. They then wanted me to pay them again to come and do some... See more
Company replied
Bought four Life Fitness Treadmill Deck Tinnerman Clip Nuts from this company big mistake! Cheap clip £1.18 took an hour of labor to fix! We received 3 clips the same and one slightly different... See more
Yesterday i was received my parcel it's very poor worst Quality Items, Pls Don't buy anything, from them Very worst product even no return policy They will not send which they are advertisemen... See more
Company replied
no return/exchange/refund. the sizes are not standard. always go for a bigger size. the cloth is very thin and translusent. don't buy with expectations. their helpdesk email id also doesn't work. I... See more
Company replied
GymFit is a UK-based business-to-business supplier and repairer of commercial fitness equipment. We provide technical repair, servicing, parts and support services to trade and commercial customers only. We do not sell clothing, fashion items or consumer retail products, and we do not supply the general public. We have found it necessary to clarify this on Trustpilot due to an increasing number of incorrect reviews being posted by individuals who appear to have purchased products from other companies with similar or identical-sounding names. These reviews do not relate to GymFit, our services, our products or our customers. Incorrect reviews of this nature are damaging to our business and create a misleading impression for genuine customers and trade clients. Where a review relates to another company, a clothing retailer, a consumer purchase, or any product or service that GymFit does not provide, we will formally refute the review and notify Trustpilot. To avoid confusion, please note: GymFit is a trade-only commercial fitness equipment repair and support business. We do not sell clothing and we do not operate as a consumer retail store.
PR7 4AW, Chorley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Absolute rip-off merchants. Sent out engineers to fault find on my treadmill. They took away a part only to return it to say it wasn't faulty. They then wanted me to pay them again to come and do some more 'fault finding'. "Well it must be the motor then" they said. That will be £2k plus vat and fitting. Bunch of jokers.

Reply from GymFit — Trade Only Fitness Equipment Repairs
Order ID #945275
You have sent a roadside quality product to me.. It's not even worth for 150Rs .
I dont want your Product I want to return it back .. Arrange the Pickup.. Its just a cheap product
Just shows what a farce these reviews are anyone can type up a review
None of the reviews are genuine here and are about the wrong Company.
Yet Trustpilot do nothing
GYM FIT DO NOT SELL CLOTHES
Get your facts right before reviewing
WARNING WARNING WARNING WARNING
SHIT Produkts and the worst is
This company is a scam. When you return the item they keep your money.
(i returned my items 2 month ago)
Fake products don’t order i am booking 2xl size but delvered L size and after i will complain his no policy for size exchange and no return policy so don’t do order its totally fake product sale
Worst lower i ever saw these was that lower now there is no return policy what a bakwass website
Cheater… what they offer n what is seen while order us completely different.. And in ads they show return policy but in website there is no return policy..
Yesterday i was received my parcel it's very poor worst Quality Items,
Pls Don't buy anything, from them
Very worst product even no return policy
They will not send which they are advertisement in there website..
Don't buy anything.
And
Don't believe online advertisement.

Reply from GymFit — Trade Only Fitness Equipment Repairs
Don't buy anything,
Very worst product even no return policy and no replacement.
They will not send which they will market.
Don't buy anything.
And
Don't believe online advertisement.

Reply from GymFit — Trade Only Fitness Equipment Repairs
no return/exchange/refund. the sizes are not standard. always go for a bigger size. the cloth is very thin and translusent. don't buy with expectations.
their helpdesk email id also doesn't work. It's a complete fraud.
It's gymfits.in - an Indian fraud company.

Reply from GymFit — Trade Only Fitness Equipment Repairs
Very unprofessional Gymfit.
Says nothing when you are ordering but after you’ve paid you get an email that the item is out of stock.
I’ve been waiting 5 weeks now for my product that o don’t even want anymore.
VERY POOR SERVICE!!

Reply from GymFit — Trade Only Fitness Equipment Repairs
ICG IC7 Spin Bike Timing Belt
Communication wasn't great and courier charge a little on the expensive side for this day and age but got my belt a lot quicker than I could have gotten it from the manufacturer in Germany for only a few pounds more.
Belt looks to be a legitimate part manufactured by Optibelts for ICG.
Never heard of this company until i saw payment go out for £0.24 i spoke to the bank about this and they have informed me they take a little funds first but then they gomad at taking funds but singing up to a hidden subscription is very naughty

Reply from GymFit — Trade Only Fitness Equipment Repairs
Terrible communication and everyone else’s fault when you complain, no apologies just rude. Ordered a part on line, chased for a response to be told would be there the following week. A month later didn’t arrive, then I received an email refunding the amount from PayPal, when I emailed them and asked why I haven’t been informed the order was cancelled I was told “they simply didn’t have the time” to let me know. Shortly afterwards I received an email from their accounts department saying that my original payment method wasn't valid and giving instructions of how to pay by BACS!! - There are a number of other parts companies out there so do a bit of homework before ordering from these guys.
Second time I have used this company without issue. This time an AD8 pop pin . The one they supplied looked slightly different but was very solidly made and is actually easier to use than the old one supplied with the bike. They even sent some free ankle and wrist weights, which my Wife actually wanted as well !
I ordered a replacement Rower Monitor. The replacement was £249.40, a lot of money for what it is. After 18 months, and very little use, the item failed. It just stopped working. I reported this to Gym Fit, and their reply is that the item has a 6 month warranty. Nothing more than that. Astonishing. Is that legal? No hint of disappointment. They have the money and have no concern as to whether the product they supply can last even 12 months.

Reply from GymFit — Trade Only Fitness Equipment Repairs
AVOID THIS COMPANY.
THEY MAKE YOU SIGN NO RETURNS ON CUSTOM ORDERS, WHEN ITS A BASIC PART YOUR ASKING FOR...
I CALLED IN AND ASKED DID THEY HAVE A PART FOR MY LIFEFITNESS - THE PART IS £60 IN AMERICA 1 WEEK DELIVERY OR £265 FROM THIS COMPANY ... I SAID I NEED URGENT AND THEY TOLD ME ITS AVAILABLE AT WAREHOUSE FOR DISPATCH..
AFTER ORDERING MY PART I WAS MADE TO SIGN ALL THESE DOCUMENTS I CANT RETURN THE ITEM ETC,, 1 WEEK LATER NO ITEM CAME POSTED OR CONTACTED,,, I HAD TO CALL BACK FOR A REFUND

Reply from GymFit — Trade Only Fitness Equipment Repairs
DO NOT BUY!! This company is a complete scam. Definitely regret not reading any reviews before purchasing. Came across the website on Facebook selling discounted Gymshark clothing. Proceeded to purchase and wasn’t until I received a confirmation email I realised something was off. A lot of spelling mistakes and sent from a personal email from China. Checked my bank account and the money had been deposited into a pay pal account from someone in Beijing. Within the 10 minutes of making the purchase and reading the reviews I quickly emailed them requesting a refund. As the other reviews explain they purposely don’t contact you back for a day or 2. They tried to tell me what they were selling was legit but I still requested a refund. No response... then the next day was sent an email saying my order had been sent out already. Absolute rubbish. I’m still trying to get refunded they should not be able to advertise real gym shark clothing and then send cheap fake knock offs which I’m sure will not even look like what they’re advertising as so many other people have explained. What a waste of $400. Save yourself the hassle and avoid like the plague!!

Reply from GymFit — Trade Only Fitness Equipment Repairs
After a long running saga attempting to get a new schwin AD8 console from what I thought was Schwins only uk parts distributor, without success, I came across gym-fit.co.uk after a last desperate google . They were excellent dispatching the new console the same day and it arrived the next day - no fuss . They also answer the phone to me unlike the aforementioned schwin distributor and answer mails. Restored my faith in the uk domestic gym equipment industry. They’re definitely not in China either . If they are they do a bloody good impression of a north west England accent
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