Gxpillows Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(153)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend these pillows! 1 year on and it's still so supportive.

I've been sleeping on the Medium-Firm pillow for over a year and it's still so supportive. I have trouble with neck pain and every pillow I have purchased in the past have been no use to me after a couple of months. I can highly recommend trying these. Customer Service very efficient and polite. Pillow quality 10/10 and they were delivered 3 days after ordering them!

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Best night sleep ever

I purchased a twin pack of gxpillows about six months ago and I have had the best night sleep ever they are so comfortable and well made even better made in UK 🇬🇧

19 April 2021
Unprompted review
Rated 3 out of 5 stars

OK at the price I paid...

I bought the twin pack (medium/firm) from Ideal World on a promotion where they cost me £15/each. (reduced price & free P&P) Important to mention as if I had paid the full price of almost £33/each, I would have returned them!

The onscreen demo makes them out to be revolutionary, transforming your nights sleep to give you a longer, more comfortable life. OK, I may be exaggerating, but you know when your mum tells you that when something sounds too good to be true, it usually is. Well, this sure applies to the GX pillows.

To be honest, they are a nice pillow, very supportive and comfy, and well worth the £15 that I paid, certainly not worth the premium of their standard price though. The label could be tarted up too as I know only you will ever see it, but if it's marketed as a 'premium' item, it sure just visually looks like a discount store pillow. It also arrived it a polythene sleeve rather than the posh carrier bag as seen on their web site.

If you get them on offer, well worth it, otherwise, not so much...

25 March 2021
Unprompted review
Rated 3 out of 5 stars

Product changed, took a while for a complaint to be resolved

I bought both thicknesses of suspension pillow and a support pillow. Despite their claim the suspension pillows went flat over time, but so does every other make and they were nice pillows. I ordered a second Medium Firm a year later but the product supplied, though labelled M/F, was much thicker and weighed 100g more on my scales (800g rather than 700g). It resembled the support pillow I'd bought previously, which weighed 810g. Customer Service said the fill weight had not changed and claimed it was impossible for a product to be labelled incorrectly. I was offered a Medium Soft, but I wanted another 700g M/F, not a 600g pillow like the previous Medium Soft. Two further emails were not answered, but some months later after posting a review I was contacted and offered a bespoke 700g pillow. I have now received this. It's labelled Medium/Soft, which leaves me wondering whether the fill weights have all increased by 100g. Could this be what "2nd Generation" means on the website?

21 March 2021
Unprompted review
Rated 1 out of 5 stars

These suspension pillows seemed to be…

These suspension pillows seemed to be the ideal solution towards supporting the head and avoiding neck ache. However, despite regular turning and plumping up our two pillows soon went flat & lumpy. Waste of money and guessing that many of the positive reviews they enjoy elsewhere are due to people posting their comments just weeks if not days after making their purchase...

15 March 2021
Unprompted review
Rated 1 out of 5 stars

Purchased two pillows to try as we…

Purchased two pillows to try as we needed 6 in total and thought let’s see how these are, after reading the blog on the product we felt reassured that they would be good.
Big mistake they still go flat where you have slept, so I emailed them direct but the response was how to plump them up, I explained that with every pillow I have purchased over 58 years of being a housewife and home keeper it didn’t help what so ever, they are flat.

To this day I’ve never received a response to my second email.
Wouldn’t use this company again or recommend them.

31 January 2021
Unprompted review

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