GURU Cloud Hosting Reviews 

981
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, helpful, and professional, often going above and beyond to assist with various issues. Many people highlight the exceptional customer service, appreciating the prompt responses and effective solutions provided for their needs. Consumers consistently report a reliable service and robust infrastructure, ensuring their websites remain stable and performant with no downtime. The overall experience is often described as outstanding, making it a highly recommended choice for web hosting due to its efficiency and support.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and quick... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's knowledge,... See more

Service

Customers consistently report highly positive experiences with the service, highlighting its reliability and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting swift and detailed... See more

Website

Reviewers mention positive feedback about website, highlighting the stability and reliability of the hosting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent web developer, we've hosted with Guru for a little over 6 years. We came to Guru when our then current host was bought by GoDaddy and we noticed a near-instantaneous drop in service.... See more

Rated 5 out of 5 stars

I run two web sites both hosted by GURU having changed from a previous Hosting plateform. My experience when requesting assistace when things have gone wrong has been both helpful and friendly noth... See more

Rated 5 out of 5 stars

GURU are the best. I've been a big fan since moving my web hosting setup to GURU a number of years ago. Their infrastructure is robust, and their support staff are really knowledgeable and always very... See more

Rated 5 out of 5 stars

My website was attacked severely and was totally disabled. Contacted guru support, Andrius was very helpful. He asked me to restore the website to an earlier date which I failed miserably due to my la... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. Email Service Provider

Written by the company

Powerful, fast, reliable cloud web hosting from the UK. Specialised, optimised and built by cloud experts to ensure your presence is lightning fast with 100% uptime. We guarantee your site will run quicker on our cloud than normal hosting or your money back.


Contact info

5.0

Excellent

TrustScore 5 out of 5

981 reviews

5-star
4-star
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No recent history of asking for reviews

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5.0

All reviews

(981)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guru are great

Been with Guru now for at least 8 years or so. Exception service, both product and support. Tickets (which are seldom) are actioned promptly and always successfully. Highly recommended

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Quick response

Had a support issue, raised a ticket and had a response in minutes from a great agent.

Guru hosting is very fast and reliable

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Guru always go above and beyond to provide excellent customer support. Their prices are fair, cpanel is easy to use, and Litespeed Cache enables all our sites to load quickly. I would recommend them!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I've always been incredibly impressed…

I've always been incredibly impressed by the speed and service recieved whenever I have a technical issue with the hosting over at GURU. I've used many hosting companies and this one is up there!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Uniformly excellent technical support

Uniformly excellent technical support. The technical team are UK based experts, always available on the phone, and unmatched in their knowledge and capability. Coming from another two hosting companies, I'm almost certain there is nothing comparable in service. They simply do not stop until whatever issue is fixed.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Guru for their exceptional customer service and technical support.

I highly recommend Guru for their exceptional customer service and technical support. Having recently transferred my website to their hosting services, I have been thoroughly impressed by the outstanding assistance they have provided throughout the process.

As someone who is not particularly tech-savvy, I was initially apprehensive about making the switch. However, the team at Guru made the transition incredibly smooth and stress-free. They patiently guided me through every step, ensuring that I understood each part of the process. Their explanations were clear, concise, and tailored to my level of technical understanding, which I greatly appreciated.

What sets Guru apart is their unwavering commitment to customer satisfaction. They are always available to address any concerns or questions I have, regardless of the time or day. Their proactive approach in checking up on my website’s performance and ensuring everything is running smoothly demonstrates their dedication to providing top-notch service.

In all my interactions with Guru, I have found their support team to be knowledgeable, friendly, and genuinely invested in helping me succeed. I cannot recommend them highly enough to anyone in need of reliable and customer-focused hosting services.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Support - Highly Recommended

Absolutely fantastic, responsive support from the Guru team; Andrew, Ricky and David to name but a few. As always, Guru have delivered top-notch assistance with super-quick response times.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic. Don't look anywhere else for your hosting

Just wanted to say thank you to James for his help the other day with our website (buyroofslate.co.uk). Since implementing the security measures he recommended, our website is running faster than ever and we've stopped over 200k malicious hits in 48 hours. He was very helpful from the start and helped all the way through. No question went unanswered.

Please make sure my thanks are passed on. He's a credit to your company.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Look no further, Guru Cloud are the best!

What a fantastic hosting company, great options, great pricing & packages and for me the best part is that their customer service is unparalleled, not only are they available on the phone, they respond really quickly to support tickets! I spoke with James on the phone (twice) and he was fantastic, really patient, knowledgable and friendly! A* GOLD service all around, I will absolutely be sticking with these guys!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Incredible

100 out of 100 for customer service (shout out to James!) By far the best, most helpful, funny, polite, knowledgeable and patient customer service EVER. On top of that, really good pricing, great products & support. Cannot fault this service.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent website host

Excellent host of our websites. The Guru Support team have always been prompt to respond, helpful and knowledgeable. Very pleased to have Guru as a Supplier.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

I want to share how incredibly helpful…

I want to share how incredibly helpful GURU has been to me, especially agents James, Ivan, and Robbie. As a beginner in website development, I've had to ask numerous questions and have always received a helpful and thorough and beyond-the-scope response from GURU. Their team is attentive, patient, and quick to respond, making them an excellent choice for all hosting-related issues. I highly recommend using this company for its outstanding support.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great UK hosts!

Fast responses to tickets and calls plus monitoring means any problems get dealt with quickly.
Great UK hosts!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

We've been working with Guru for the past 5 years and they've always been of great help when we've needed support or technical advice.

They provide a great and helpful service.

10 July 2024
Unprompted review

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