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Gunpla San Reviews 

381
•
TrustScore 5 out of 5

4.8

Model Shop
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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the exceptionally fast shipping services and the remarkably secure, careful packaging that guarantees items always arrive in pristine condition. Many enthusiastic buyers also deeply appreciate the impressive selection of model kits available online and the genuinely helpful customer assistance provided throughout the entire purchasing process. Some reviewers were not happy with occasional delivery delays or the prolonged waiting times required for receiving backordered items. Additionally, a small number of consumers experienced occasional unfortunate issues regarding parcels arriving damaged or being sent to incorrect delivery addresses.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fast delivery, secure... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, frequently highlighting rapid shipping... See more

Service

Customers had great satisfaction with the service, frequently praising the fast shipping, professional... See more

Quality

Reviewers express general satisfaction regarding quality, highlighting that items are securely packed with... See more

Order

Users describe positive interactions with order processes, consistently praising fast dispatch times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome shop. They always dispatch the next working day after you place an order. My orders have arrived quickly and in perfect condition. Prices are comparable to sites like AliExpress, not massivel... See more

Rated 5 out of 5 stars

I have only recently signed up with Gunpla-San for their wide range of Kotobukiya and Bandai figures. They have a very large range of these models and their delivery terms and service are great. I hav... See more

Rated 5 out of 5 stars

Product arrived in undamaged packaging within the time frame estimated at point of purchase. Delivery was by Royal Mail and tracking was provided. This is a birthday gift for my son so the inner box... See more

Rated 5 out of 5 stars

I had a great experience with this Gundam order. I placed my order on Monday and was pleasantly surprised to receive it already today. The shipping was extremely fast and the packaging was secure.... See more

Company details

  1. Model Shop
  2. Collectibles Store
  3. Figurine Shop
  4. Hobby Store
  5. Scale Model Club
  6. Toy Store

Written by the company

Gunpla San is based in the UK since 2022. We love building Gundams and hope to bring the best kits to our customers. We source your favourite kits from all around the world and bring them back specifically for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

381 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(381)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy Customer

Everything arrived in a timely manner and was packaged in such a way to ensure no damage would be done during delivery. Will be using again in the future.

5 October 2025
Rated 5 out of 5 stars

Fantastic!

Absolutely fantastic service as always, welcoming and friendly staff always a pleasure to deal with.

4 October 2025
Rated 5 out of 5 stars

i love gunpla san

great prices local seller so i dont have to wait weeks for delivery will back order items and send them the following month great store for model kits

28 August 2025

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