GuitarZoom  Reviews 

160
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable and patient instructors who provide exceptional guidance and help students build a solid musical foundation. People also love the warm, highly supportive community and the well-structured learning environment that make practicing both fun and rewarding. Though some reviewers noted that staying consistent with daily practice requires real personal dedication and can sometimes feel challenging. Consumers emphasize that actively putting in the necessary time and effort is essential to fully benefit from the extensive available resources. Participants mention that committing to a regular routine is key to achieving steady progress and reaching their personal goals.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the instructors as exceptionally patient,... See more

User experience

People report high satisfaction with the overall learning environment, highlighting the easy-to-navigate... See more

Product

Reviewers express great satisfaction with the product, sharing immense appreciation for the extensive content... See more

Instructions

Users describe strong satisfaction with the instruction, highlighting that teachers are professional, highly... See more

Service

Customers shared immense satisfaction regarding the service, highlighting that classes are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My instructor, Luca, is incredible. He is patient very knowledgeable and helps me understand challenging areas like modes and other theory-related topics. His weekly assignments have helped keep me on... See more

Rated 5 out of 5 stars

I'm inspired by Guitar Zoom Academy. I've made significant progress over the past eleven months. A lot of organizations and businesses often talk about being a "community," or worse: a "family." I've... See more

Rated 5 out of 5 stars

Meet a lot of students like me who been stuck on playing the same old tune but not making any progress. These academy gave me the opportunity to to learn more about learning different techniques and m... See more

Rated 5 out of 5 stars

Guitar Zoom Academy has created a really great culture. The camaraderie amongst students and the interactivity among students is so much fun. I enjoy the interaction with students in both structured c... See more


Company details

Written by the company

GuitarZoom provides premium online guitar-training for guitarists of all levels. Our courses help guitarists achieve their goals through inspiring videos, instructional courses, masterclasses, and live events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(160)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the journey

I have made a great many friends. Last couple of years met up in Nashville for on stage jamming. Never would have dreamed that before I was introduced to Steve. He has become a good friend as well.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Both on-line and individual instruction…

Both on-line and individual instruction is available. The on-line courses run from beginner to pro level material, and the video instruction by Steve and his team is comprehensive and easy to understand! 5 stars ⭐️⭐️⭐️⭐️⭐️

3 June 2025
Unprompted review
Rated 2 out of 5 stars

Bad marketing/support. Great teacher

In my experience, the teaching was good quality. I learned a lot from the content. However, the marketing was incredibly frustrating and bordered on scam-like. I've lost courses/content I've paid for, and their website changes make keeping track of your actual courses very difficult, instead focusing on trying to sell you more.

15 June 2024
Unprompted review
Rated 2 out of 5 stars

Terrible platform

They changed the whole setup and completely botched it. I am unable to keep track of courses in progress and tgey simply do not respond to my requests for help. Except for the lack of responses to issues, I thought it was good for the price. I am about to give up and try something else.

9 March 2025
Unprompted review
Rated 1 out of 5 stars

Unethical company that tricks you with…

Unethical company that tricks you with the fine print to sign up for their program. I purchased what I thought was a 5.00 video, booklet and picks. No surprise it was all low quality junk....it was 5.00... What I didn't realize was that I was being given a "free" 30 day trial of their premium program. After 30 days I was charged 299.00! Never even used it. No problem, surely I can just explain it and they will refund me....after all Steve Stine looks so happy all the time. I now know why he looks so happy, he takes people's money and forces them to keep his program. They refused to give me a refund. But gladly they gave me an additional six useless months of a program I won't use. Stay far away from this company!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Charged for something I never wanted

I was a long time member of Guitar Zoom but recently was charged for an All Access Membership for $299 per year. I didn't order it, but it was in the fine print of another product that I ordered that was $5. I didn't know about it until I got the charge on my credit card. They would not refund me the $299 for access to a Digital Product I didn't want.
They aren't interest in helping a long time member. I'm out. There are plenty of places to buy Guitar Tutorials and Lessons. Don't buy them here!

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful
They say money back guarantee but you’ll never get your money back . 299 dollars gone . So open your eyes . They don’t teach music they take your money

3 September 2023
Unprompted review
Rated 1 out of 5 stars

I requested to cancel an auto renew…

I requested to cancel an auto renew subscription and was totally ignored by GuitarZoom support.
When I was charged for the subscription I opened a dispute with PayPal, and only then did they finally responded to my messages.
They stated they would refund my money within 24 hours if I closed the case on PayPal,
But after I closed the case I did not receive the refund, and they ghosted me again.
They are a scam, tech support ignores you, and their site is terrible.
It's been 5 days and all I get os cricketts...
Stay away, far away.

13 September 2023
Unprompted review
Rated 1 out of 5 stars

Paid my money but couldn't access the…

Paid my money but couldn't access the course. Asked for my money back several times, well within the 30 day guarantee & so far all I get is emails sending me links to the website(which still don't work). So far, I have not received the requested refund. Avoid this company. I want my money back but they just fob you off.

30 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look