Guitar Lounge Reviews 

Ordered parts for a guitar, waited and waited and never shown. Emailed them, and they said they are shipped but he's on holiday so nothing he can do.

Refund..... processing

I’ve ordered Ibanez parts from Guitar Lounge multiple times, and each experience has been fantastic.
Mario is incredibly friendly, extremely helpful, and truly knowledgeable about his craft.
Guitar Lounge is definitely my go-to store for all guitar parts!

Don't buy in pre-sale.

I ordered on 13th april 2023, paying in advance and it was never shipped.

The excuses are the same as those already reported in other bad experiences from other buyers: the container got stuck, it just left the factory, there were manufacturing problems...

I recently discovered, through the distributor, that the guitar was never requested by the store.

Last month, I requested the cancellation of the purchase and so far nothing... The excuse is always: "I already asked my accountant..."

Before purchasing, Mr. Mario was very polite and helpful, but this changed after the purchase, spending more than 20 days without responding to my emails. I'm sure that Mr. Mario will pretend to be a victim, but the evidence is there for anyone who wants to see.

This report (accompanied by prints of the conversations) serves as a warning for future buyers. Stay away! (See in the Google maps review)

Unfortunately, like other unlucky buyers, I have no hope of receiving a refund. As mentioned here, I will forward the case so that the authorities can take the appropriate legal measures.

UPDATE on June 3, 2024: Full refund was made on this date, so I edited this review.

I still think that almost two months of waiting for a refund is too long, especially when considering the entire order history. So, I would like to suggest that post-sales communication to be as good as before the purchase.

The item I ordered turned out to be unavailable. The company processed a refund the next day but it's disappointing (and wastes time and effort) when the website's listings don't reflect available stock.

Bought a guitar during the Black-Friday sale. Even with a delivery to the UK price looked good due to the sale discounts. But then heard nothing. Had to contact them 3 times with the same excuse - out of stock, should be next week, not apologetic in any way, followed by silence. After 2 months of waiting had to ask Paypal for a refund, but got only the sum not including currency conversion. So lost 2 months and $40 Euros on forth and back currency conversion. And after that they were still advertising the same item as 4-10 days delivery.
Shameless robbers.