Room price when booking on line didn't warn about the huge added $80.00 tax which was almost an added 50% I'll know better next time to look for something else
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To be honest. I booked 3rd part at first and was trying to change the dates due to my fault. I called 4 times to Tru hilton and the guy Ben hung up on me 4 times and was rude. I tried changing it thro... See more
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Had an issue with payment but staff kept working out the problem
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Quick and easy, unfortunately didn't seem to be able to book a twin room
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Company details
About Guest Reservations
Written by the company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Written by the company
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Contact info
3.9
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Guest Reservations
Hello LF,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Ease of use online!
1 July 2026
Reply from Guest Reservations
Hello Susan,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
The application process very buggy
The application process very buggy! Would not accept my CORRECT date.
30 June 2026
Reply from Guest Reservations
Hello Michael,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
No comment.
30 June 2026
Reply from Guest Reservations
Hello Gregory,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Room was taken from me as I was paying…
Room was taken from me as I was paying for it. The system should block the book while I'm reserving it! Now I was to downgrade.
30 June 2026
Reply from Guest Reservations
Hello Delphine,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Just easy to make reservations at your…
Just easy to make reservations at your beautiful hotel.
30 June 2026
Reply from Guest Reservations
Hello Jane,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
No basis for opinion
30 June 2026
Reply from Guest Reservations
Hello Todd,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
I've to booking many time due to room…
I've to booking many time due to room from best price not available.
1 July 2026
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy process
30 June 2026
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
no written review
1 January 2026
Reply from Guest Reservations
Hello Kathryn,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Quick and easy
Quick and easy! But I wish there was more info about all the very expensive taxes and fees!!
30 June 2026
Reply from Guest Reservations
Hello Virginia,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Cole,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello John,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy,great rate
30 June 2026
Reply from Guest Reservations
Hello Elaine,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Shane,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy to reserve online.
30 June 2026
Reply from Guest Reservations
Hello Fred,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
easy and quick
30 June 2026
Reply from Guest Reservations
Hello Richard,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Kathryn,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
It was ok it enabled me to reserve the room.
It was ok I was able to reserve a room fairly easily.
30 June 2026
Reply from Guest Reservations
Hello Maria,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
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