Guernsey Flowers Reviews 

410
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning presentation, incredible fragrance, and remarkable longevity of the fresh flowers. Consumers note that orders consistently arrive promptly on the requested dates, securely packaged to prevent any damage during transit. Buyers often highlight the reliable service and state that these gorgeous floral arrangements make wonderful gifts for special occasions. Some reviewers were not happy with delivery delays that occasionally caused packages to arrive late or get lost in the post. A few consumers also mentioned receiving items in poor condition or experiencing issues with incorrect colors and damaged stems.

What people talk about most

Product

Users describe positive interactions with product, highlighting fresh and long-lasting blooms with amazing... See more

Quality

Consumers find quality to be positive, frequently describing the arrangements as fresh, fragrant, and... See more

Delivery service

Customers report widespread satisfaction with the delivery service, noting that packages frequently arrive... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is smooth and easy.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more

Rated 5 out of 5 stars

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected... See more

Rated 5 out of 5 stars

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of... See more

Rated 5 out of 5 stars

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. The... See more


Company details

  1. Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(410)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guernsey flowers are always perfect in…

Guernsey flowers are always perfect in my experience. From first contact to delivery the whole process is smooth running and in my experience the flowers are always in good condition and last a long time. Always a go to if I want to send flowers to friends or family. Highly recommend.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Took the money - didn't deliver.

I ordered a bunch of flowers for my partner 4 days before their birthday, to ensure arrival on the actual day. I paid £12.95 for a DPD premium delivery service -

"For deliveries that absolutely must get there on your chosen day, we have a guaranteed delivery service with DPD"

My order was for £58.90 in all. Despite this, the flowers were not delivered on the day.

Before Christmas, I had made a first order from Guernsey Flowers for a friend; subsequently, I received several weird emails from this company written in a silly, over-familiar manner about the owners baby, their Christmas and other family matters. I had to ask them to stop. The e-mails were completely inappropriate.

In complete contrast, when I wrote twice today about their FAILURE to fulfill my order, at 17.10 on the day of delivery, there was NO RESPONSE WHATSOEVER. A check of the 'Shop' tracking app said that a label had been printed...

This is a cynical enterprise which does not acknowledge that a customer paying £50+ for a bunch of flowers isn't ordering them as part of the everyday shop. Most will order for a SPECIAL OCCASION, and will pay to ensure a specific delivery date, but these guys aren't bothered.

I have asked for a full refund, including the £13.00 delivery charge. I will update this review when I receive it. In the meantime I would not recommend the use of this company.

9 January 2026
Unprompted review
Guernsey Flowers logo

Reply from Guernsey Flowers

Thank you for taking the time to leave a review, HW.

We’re sorry that this order didn’t arrive on the intended day - particularly as it was for your partner’s birthday. When a customer selects guaranteed delivery, it’s reasonable to expect it to arrive on that date, and we’re very sorry that this didn’t happen.

Your order was scheduled for delivery on 9 January, but due to severe weather disruption affecting couriers across the country at that time, it was unfortunately delivered one day later, on 10 January. While the flowers left our warehouse on time, we appreciate that they did not reach you on the day you selected.

As soon as we saw your messages the following morning, we responded promptly and issued a full refund including the delivery charge, in line with our guaranteed delivery policy. We understand how frustrating it can be not to receive an immediate response; however, our customer service team operates during standard business hours and acted as soon as the messages were seen.

This was a genuinely unfortunate situation caused by circumstances outside our control, and we’re truly sorry for the disruption to your partner’s birthday celebrations.

Rated 5 out of 5 stars

Beautiful Freesias

I ordered 2 bunches of long stem freesias, 1 as a gift for my sister, 22nd December to be delivered 23rd December. They were delivered by the PO in a suitably sized box to prevent damage and were beautiful! I still have a vase with them in hoping the buds will flower now. I have ordered flowers before and have always been satisfied.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Very swift delivery of a delightful…

Very swift delivery of a delightful bouquet . The combination of foliage and flower varieties, together with the restrained colour scheme made them a joy to see in my home. They arrived just before Christmas and I still have the remains cut down into a small posy two weeks later.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Two things- I was given flowers by lots…

Two things- I was given flowers by lots of people following some surgery in the autumn. The freesias from Guernsey flowers lasted longer than any of the others and gave me lots of pleasure. I therefore gave some more freesias as a Christmas present. Apparently they bloomed beautifully and are still giving pleasure. So thank you

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I look forward to Freesias each year

I look forward to Freesias each year, and to get them from a small family-run farm felt special. The box arrived as promised. And the flowers lasted and lasted. I shall most certainly want to relive the lovely experience.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Truly Delighted

We had not used this Company before, BUT ordered gifts of carnations for two elderly friends.

The flowers arrived on the day requested.

Our friends were delighted with their flowers that arrived so fresh and in very good condition, they told us.

My wife and I will use this Company again.

Give them a try and be delighted too!

13 December 2025
Unprompted review
Rated 5 out of 5 stars

The best freesias by post

Always straight forward to shop with and delivery is always good. This company do what they say they will do and they make our family happy with every bouquet. Thank you! I no longer shop elsewhere for flowers.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely fresh flowers

Lovely fresh flowers, which looked exactly like the picture on the website. Delivered with care and very well packaged. Will definitely be buying from here again.

23 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look