Guerlain Reviews 242

The key to a woman’s heart is an unexpected gift at an unexpected time especially when it comes with Guerlain Essentials.

I was pleasantly suprised to receive these gorgeous products. #complimentary
Thankyou @influensterca and @guerlain for sending this amazing voxbox to experience the luxury of Guerlain products.

Abeille Royale Anti-Aging Fortifying Lotion Toner:
This fresh and fast-absorbing water-like toner strengthens, balances and protects the skin from visible signs of aging, stress and pollution.

L’Essentiel Glow Foundation:
A long-wearing, liquid foundation with excellent coverage and a natural-glow finish.

Aqua Allegoria Mandarine Basilic:
I love this so much..This fresh, citrus-infused fragrance unveils a sparkling and cheerful combination of mandarin orange paired with notes of basil.

What a great service from Guerlain shop in Rinascente Milan-Italy.
My wife's favorite Guerlain perfume was not in production anymore and together they found a new one and 2 days later I received an SMS from staff that they were sorry and prepared a small gift, but due Covid-19 did not want to travel to Milan, so we found it end august in Rinascente Florence.

ABEILLE ROYALE
HUILE DÉMAQUILLANTE ANTI-POLLUTION - this one is a cool thing. It is helpful even for my waterproof mascara.

Will never order online from this brand again which is a shame as I love Guerlain products, however my experience of the customer service in France is appalling, returned item and then had to chase them endlessly with emails for my refund even after I sent photo of returns receipt they still refused to refund me .
Managed to contact headoffice in London and a lovely lady there got me my refund back , but dealing with Guerlain online was worst experience I have had of online shoping anything goes wrong they treat you with contempt.

Customer service is appalling and very dismissive. I bought some Samsara EDP from an online seller and contacted Guerlain to ask how I could determine if it was a genuine product as it was a fair bit cheaper than the MRRP. They basically did not want to know saying that their policy is not to provide this information. All they do is recommend that you buy from their official boutiques or online store (where the prices and profits are highest).
Obviously they are not interested in protecting their brand name and do not care if people produce counterfeit goods and pass them off as genuine. They have now lost a long standing customer as I will not buy any of their products again after their dismissive attitude.

I ordered something from the website for delivery to UK. Mysteriously it was returned to France without any attempt at delivery. Still chasing the refund.

I have been using the Guerlain d.p foundation for the past 2 years. I run out and went to buy another of the same. I was informed that the packaging has changed, I asked the lady if she is sure the product quality is still the same and she assured me it is. however, the product quality is changed it is extremely ugly on the skin. It makes my skin look dusty and the foundation looks cheaper than drugstore foundations.

Very poor Customer Service, most of the time not answering the calls, but when they do they told me they will call me back (still waiting till now), also I have send few emails and on every reply they apologise and they saying someone from Customer Service will contact you soon(never did).

Love their products. Bought the terracotta glow, meteorites and rougeG De Guerlain lipstick and all the three products are amazing! I love GUERLAIN.

the original products are expensive but very good. worth the money you use for them

Quick delivery (to France), nicely packed, very happy with my experience on the website.