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2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Worse customer service ever

You can't get anyone to answer your questions about a STD claim. Thy keep saying i
the claim is in review. Too many companies are using overseas help, this is the major issue.
1) you have to go through "Hugo" which is a pian and after 10 minutes you will get ransfered
2) can barley speak English
3) constantly says "they understand your frustration"
4) there is never a supervisor available to speak with
5)a supervisor will call you back in 48 hours and NEVER do
6) At the end of a conversation , you could have a heart attached because of all the BS you have to go through and still not know anything after a 29 minute phone call

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Last minute refusal over coverage

Been paying my insurance rates like a good little sheep. Then when I needed to have a tooth extraction and replacement, suddenly it something not covered by the insurance company. $5k out of pocket. At this point having dental insurance with Guardian isn't worth it.

18 September 2023
Unprompted review

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