Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... See more
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See what reviewers are saying
Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .
We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... See more
Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... See more
Company details
Written by the company
Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.
Contact info
Unit 2 Nine Mile Water Business Park , SO20 8DR, Nether Wallop, United Kingdom
- 020 3927 4080
- accounts@guardhog.com
- guardhog.com
Good customer service
Great service from Chelsea but home insurance prices are a bit high.
19 June 2019
Unprompted review
Reply from GUARDHOG
Hi there,
Thanks so much for taking the time to leave us a review. Your feedback means a lot of us and we're doing all we can to offer the most competitive rates we can to our customers! We'll be sure to pass your positive words over to Chelsea.
All the best,
GUARDHOG
Great responses to all questions
Great responses to all questions. All prompt.
19 June 2019
Unprompted review
Reply from GUARDHOG
Hi Sunil,
Thanks so much for taking the time to leave us a review - glad your experience with us has been a positive one!
All the best,
GUARDHOG
Friendly helpful insurance
18 June 2019
Unprompted review
Reply from GUARDHOG
Hi Simon,
Thanks so much for taking the time to leave us a review! If you have any advice on how we could earn that 5th star, please do let us know!
All the best,
GUARDHOG
Reply from GUARDHOG
Hi Marie,
Thanks so much for taking the time to leave us a review, glad your experience with us has been such a positive one!
All the best,
GUARDHOG
Very helpful customer service with…
Very helpful customer service with straightforward and sensible advice
Insurance period hasn’t started yet so can’t give full opinion til then!
18 June 2019
Unprompted review
Reply from GUARDHOG
Hi Rupert,
Thank you so much for taking the time to leave us a review! Should you need any further assistance once the insurance begins, please don't hesitate to get back in touch!
All the best,
GUARDHOG
Guardhog- a claim re damage from a theft during a guest stay
Marina was really helpful from the outset and highly efficient. At first I was frustrated as I was told the claim was not going to be looked but when I explained the situation thoroughly Marina listened and I felt she took on board what I said. She phoned the very next day after meeting with Humphrey and kept great communication throughout the claim. She has very good customer service, I was impressed.
18 June 2019
Unprompted review
Reply from GUARDHOG
Hi Amy,
Thank you so much for taking the time to leave us a review. So glad Marina was able to sort your claim for you and you had a positive experience with GUARDHOG as a whole. I'll be sure to pass your kind words along to all those involved.
All the best,
GUARDHOG
good customer service!
A more informal and personal approach to insurance and Host Cover offers a solution to cover short lets. Easy to set up and manage. Good value. Always respond quickly and fairly to a query and even reduced my home contents cover premium without my requesting it! When I set up Home Contents insurance I was not very happy that the premium was payable monthly but understand that they are now also offering annual premium/payments. It’s nice to have a name to contact whenever I have a query.
17 June 2019
Unprompted review
Reply from GUARDHOG
Hi Sue,
Thanks so much for taking the time to leave us a review. At GUARDHOG we want to provide our customers with a flexible and customer friendly insurance product, which is why we have the monthly payable premium. This gives our customers the ability to pay month by month, knowing that should they need to cancel, they can do so with no cancellation charge because they had not been tied into an annual contract. Really, the monthly element is there to provide people with the ultimate level of flexibility with their insurance, which is something other insurers will have trouble offering.
Either way, glad our general experience with us has been a positive one and we look forward to keeping you covered!
All the best,
GUARDHOG
Amateur Letter
Amateur House Letter
The terms and conditions of the GuardHog policy were clearly explained, particularly with the requirement of an underlying policy for the "Gap" cover to be effective. All in all a painless experience with prompt service from Chelsea and the others in the team.
17 June 2019
Unprompted review
Reply from GUARDHOG
Hi Robert,
Thanks so much for taking the time to leave us a review. So glad you had such a positive experience with Chelsea and the business as a whole, I'll be sure to pass your kind words on!
All the best,
GUARDHOG
Great service!
17 June 2019
Unprompted review
Reply from GUARDHOG
Hi Paul,
Thanks for taking the time to leave us a review, we're glad your experience was a positive one!
All the best,
GUARDHOG
Thus far, I have only high praise for this company and am delighted they are here to “plug an obvious gap”.
I have again signed up to use this company for our period of house-exchange this year.
Our very reputable, well-established insurance company refuse to insure belongings etc during a house-exchange; so it is very comforting to know we can use GuardHog as back-up.
With over 50 house-exchanges to our name and thus far no problems, it is nonetheless important to have that peace of mind when leaving our home.
I have just dealt with Chelsea-Demi by phone and she was exceedingly helpful, patient and charming. Thus far, I have only high praise for this company and am delighted they are here to “plug the gap”.
17 June 2019
Unprompted review
Reply from GUARDHOG
Lynn,
Thank you so much for this review, it was lovely speaking to you and we’re really grateful for your comments! I’m so glad that we’ve got you all sorted with us again this year and that you found the process nice and easy. As always, any questions or queries, email/call me! Thanks, Lynn.
All the best,
GUARDHOG
Very quick,efficient and good value
Very quick,efficient and good value.
However I have no experience of making a claim.
16 June 2019
Unprompted review
Reply from GUARDHOG
Hi Gopalakrishnan,
Thanks so much for taking the time to leave us a review. Glad your experience with us so far has been a positive one!
All the best,
GUARDHOG
Hannah was fantastic
Hannah was fantastic - very responsive and she dealt with all of the outstanding quieres in an efficient and very helpful manner. Keep up the great work...
12 June 2019
Unprompted review
Reply from GUARDHOG
Hey John,
Thanks so much for taking the time to leave us a review, so glad Hannah was able to provide such a positive experience! I'll be sure to pass your kind words into her.
All the best,
GUARDHOG
GUARDHOG is a great service and puts my…
GUARDHOG is a great service, friendly and efficient staff and puts my mind at rest!
12 June 2019
Unprompted review
Reply from GUARDHOG
Hi Alexa,
Thanks for taking the time to leave us a review! Excellent to hear your experience with us so far is been a positive one!
All the best,
GUARDHOG
Guardhog
I think Guardhog are great to deal with. They listen and work out what is good for you , the client. They fill the gap other insurance companies cannot fill.
10 June 2019
Unprompted review
Reply from GUARDHOG
Hi Vanessa,
Thanks so much for taking the time to leave us a review. So glad we were able to help is such a positive way!
All the best,
GUARDHOG
Great service and very helpful.
Great service and very helpful.
Thank you!
10 June 2019
Unprompted review
Reply from GUARDHOG
Hi Rakhintha,
Thanks so much for taking the time to leave us a review, glad we were able to help!
All the best,
GUARDHOG
Chelsea was helpful and clear
8 June 2019
Unprompted review
Reply from GUARDHOG
Hi Mrs Geffen,
Thanks so much for taking the time to give GUARDHOG and Chelsea a positive review, we'll be sure to pass on your kind words to her.
All the best,
GUARDHOG
Reply from GUARDHOG
Hi Damien,
Thanks so much for taking the time to leave us a review. We're glad we were able to provide you with all the info you needed!
All the best,
GUARDHOG
Very easy to navigate and helpful
7 June 2019
Unprompted review
Reply from GUARDHOG
Hi Nicholas,
Thanks so much for taking the time to leave us a positive review, we're glad your experience with us has been a straight forward one!
All the best,
GUARDHOG
Nice brochure but crazy prices
Nice brochure but crazy prices. You are much better off getting your existing provider to give you the extra cover you need
4 June 2019
Unprompted review
Reply from GUARDHOG
Hi Matthew,
Thanks for your feedback and glad you liked our brochure at least!!
We would agree that if your Home insurer is happy to provide full cover when you have paying guests to stay, then that is definitely the way to go; in our experience very few insurers will do that though, so worth being really sure (in writing if you can) that your cover isn’t being restricted at all for the duration of the stay, especially around your potential liability to guests/for damage caused by guests.
With regard to our pricing, whilst I’m sorry the cost is more than you had expected, we do everything we can to make HOSTCOVER as accessible as possible to people, as we believe that being able to short-let property with confidence is a hugely positive thing for everyone concerned.
It’s worth pointing out that we carefully choose the insurance partners we work with (for their financial stability, flexibility and service levels rather than for being the very cheapest) and as such are supported by a selection of the most respected insurers in the industry. This has allowed us to provide a great service to people where things have gone very wrong, and they have needed to call on us to help put their homes right again… which I guess is when the value of an insurance policy is really put to the test.
GUARDHOG has covered hundreds of thousands of stays and is the insurance partner of choice for many of the leading property sharing businesses in the UK and Worldwide. Our inhouse claims team busily helps people when they have suffered a loss, including payouts into the £100,000s. As such we believe we provide great value peace of mind for the level of cover we provide.
As I said at the start, great if your home insurer will provide full cover for you, but if you do find there are any potential gaps then we are confident that we can prove our value if you give us the opportunity to do so. Our HeroHogs would be more than happy to have a chat with you if you have a moment to make sure the premium we have provided is accurate.
Please give us a call on 0207 199 6610 if you wish to discuss further.
All the best
GUARDHOG
Excellent service
Excellent service - always friendly and very efficient. Would recommend them hands down.
1 June 2019
Unprompted review
Reply from GUARDHOG
Hi Louisa,
Thanks so much for taking the time to leave us a review. We're so glad your experience with us has been so positive! Look forward to keeping you and your guests covered!
All the best,
GUARDHOG
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