Guangzhou Agent Reviews 13

Bought a carbon fiber mirror from them , one side fits perfectly the other side doesn’t fit at all, contacted the company and they been having me on a useless back and forth after I have given them photographic evidence. DO NOT DO BUSINESS WITH THEM

Working with "Guangzhou Agent" "Asia Agent" or "China Agent" was by far the WORST business decision I have ever ever ever made.  I could write a long long book about how this experience was a complete disaster.
Long story short: I am a small entrepreneur, spent years and many resources to develop my invention. I found "Guangzhou Agent" or "China Agent" through a VA I who once worked for me. They seemed great at first, fun to talk to and seemed to know what they are doing. Until I got the first full shipping container of my product. EVERYTHING about the first shipment was a disaster. I had also paid peak Covid shipping prices.
Problems with first shipment: 
-ZERO QC was performed. 
-Many many many easily preventable QC issues.
-50% of products ordered were of the WRONG plastic and therefore defective.
-They obviously did not show the factory how to properly assemble the product. 
-Over 25 cartons (and contents) did not have any packaging/barcodes. 

Overall, of my first order of 5,000 units, less than 1,000 were ok for sale. I could talk for hours about how the QC was a nightmare. In some cartons, the QC was so bad that over 50% of products were completely defective, this is in addition to them making 50% of products with the wrong plastic. The owner, Eldad, tried to gaslight me that they did do QC, not realizing that he was insulting himself if this was true as the quality was horrendous. But there were signs that no inspection or QC was done. They either lied about doing QC/inspection, or it was done by a blind man who wasn't allowed to touch the product. Either way, it was so bad that his gaslighting attempts did not work.  We had talked for months and months about using only polycarbonate plastic. NEVER a single word about using any other plastic. Imagine my shock, when 50% of my products showed up made with a clearly different plastic. Any person observing the two plastics, could tell there was a difference. Yet they didn't catch it, even though they "inspected" the shipment. Immediately, my packaging and marketing was turned into lies. The assembly flaws were so bad, that you can't convince me the factory they hired was even shown what to do. My product was also relatively simple to assemble. 5 pieces of plastic you snap together. 
The Guangzhou Agent's solution was to cut me a deal with the factory to receive a discount for next x# of items ordered. It seemed reasonable and I agreed. However, I later realized this was an awful decision to accept this, as I couldn't sell my first shipment due to QC issues and therefore didn't have the money to buy new inventory. Furthermore- "Guangzhou Agent" lost NOTHING. They refused blame "oh- the factory screwed up!" Yes, but I hired "Guangzhou Agent" to hire & supervise the factory. Why didn't "Guangzhou Agent" catch these monster red flags? They hired a new factory for a client (me) making a brand new product, and don't properly show them what to do or check their work? Pure Insanity! TOTAL NEGLIGENCE. Refusing to take blame. I am a small business owner- this negligence and gross unprofessionalism set me back years and could have easily bankrupted me. 
When I finally did make a second order, things were actually much better. But again, Eldad gaslighted me that I was asking too much with my QC demands. Nevermind that I lost almost an entire shipping container earlier due to their lack of QC. And sure enough, this shipment still had many (but much less) QC issues. After all I had gone through, I got several negative permanent reviews due to QC that "Guangzhou Agent" couldn't be bothered to do. 
Upon seeing many QC issues on the second order, I made a simple proposal- for "Guangzhou Agent" to have actual accountability- going forward they repay for every defective unit. Eldad's response to this was another gaslight attempt "you don't understand how we operate." I guess a customer paying tons of money, and expecting a quality product is outside of reasonable expectations. 
They are NOT frauds or con-artists. BUT they might as well be, given how much I lost with their gross irresponsibility, carelessness and recklessness. The best way to think of them is 15 year olds who try to start a business and immaturely dodge any blame when they make careless & huge mistakes. 

Guangzhou Santanxing Shangmaoyouxiangongsi.
Just scam and fake. Don't send order. Full off lies when you ask where the goods is.

It was really great working with Guangzhou Agent team. That was the first time we made purchase in China and we're very satisfied. The company agents were very helpful and professional. Will work again with them in the future.

I highly recommend the entire Guangzhou Agent team. They are all very professional and keep their word at every step. There are no problems for them that cannot be solved. The GZ team allways finds the best solution and the best price! 100% recommended!

VERY NICE PEOPLE

i contacted them with a problem i have with one factory
they contacted him and fixed it in a day
i couldn't believe it

and they didn't charged me for it

Great bunch of people !!!!

The staff's are professional and available to help, even after regular office hours. This agent fulfilling all kind of my requirements.
Highly Recommended.

Wanted to try an agant instead of handling everything by ourself. Result was that we paid a lot of sample cost and factory which should produce items then increased prices so much that is makes not sense anymore to produce the items. Guangzhou agent was not able to solve this problem, whether they picked the factory. Bad choice! No good relationship to factories.

Endorsement: Normally I would not write more but after I wrote above review and read Agents reply, I got messages from Guangzhou Agent. They said that I am pure evil. Well...
So to make the whole issue clear: the whole process of trying to produce products took them over 6 month. the last 2 month we were negotioating about prices which were already fixed. Because I would not have produced any samples, if the prices would have been that high in advance. And they got real conter-sample from us, not only sketches. Means there is no reason to increase the prices afterwards. And I needed to stop at a certain point because I got orders on these items and needed them to be produced. And yes they refunded me 86USD from a 900USD invoice, but before they said they will refund me 50% of the sample fees if they cannot reach the old price. But nothing happened. Of course the price got lower, but not to the original price and everything took so long that timing wise it was not possible produce items on time. And who wants to produce with someone where you are already argueing before. Wish them all the best, but for us it was not a good experience!

This is a first rate company. They did everything I asked for and went above and beyond to make sure my product was executed perfectly. They also saved me money through researching the market for the best deal. The staff are professional and available to help, even after regular office hours.

we are a small private label company
Guangzhou agent where instrumental In our New product development.
great group of people.
highly recommended if you looking for high quality product development in China .

So far very good !