Terrible experience - stay away
1st of all it took several weeks to move forward on this which caused everything to be done in a rushed manner. I sent 5 emails and we didn't move forward.
In the end I had to involve Travis (the CEO) before something happened.
2nd they sent out emails that were not approved by me - which was the directly opposite of what we agreed on the call. Furthermore, the unapproved email was not what we agreed on either which caused me to spend an enormous amount of time explaining and salvaging the situation with our sponsors.
3rd and most importantly - They sent a lead retrieval email to ALL our attendees, our entire database!
This is completely unacceptable and breaks all GDPR compliance as they were not allowed to contact our attendees directly.
4th They sent us additional invoices which was not agreed on.
To be honest I am shaken by the way they do business.
I've never tried anything like this in the past, and I am certainly never going to go through it again.
I had no imagination to see that a simple lead retrieval software could cause this much confusion, distress and headache for me as a host of a conference. It is almost impressive.
I am left with a feeling of a company that 1) doesn't take me or themselves seriously, 2) try to cheat and break their agreements and 3) are unable to follow simple instructions.
The professional standard has never been lower.
