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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting their authenticity and perfect condition upon arrival. Many people also commend the efficient delivery service, noting that items often arrive within the expected timeframe, well-packaged, and without additional fees. The customer service is frequently described as responsive, helpful, and professional, providing clear communication and satisfactory solutions. However, some customers experienced delays in order processing and shipping, with a few instances of orders remaining in "processing" for an extended period. A small number of people also reported issues with receiving incorrect items or facing difficulties with customer support regarding returns and refunds, citing unresponsiveness or incomplete resolutions.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are very satisfied with their purchases, noting... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast shipping times,... See more

Order

Reviewers mention ambiguous feedback about order experiences. While many customers report receiving their... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent condition of their... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and responsive... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a Nintendo Switch Lite from Gshopper on June 16. Initially, I was concerned because the order stayed in "processing" for several days, and I had read multiple negative reviews. I conta... See more

Rated 4 out of 5 stars

I ordered a product from Gshopper and, despite some initial concerns, the package was shipped and delivered as described. Unfortunately, I tried to contact the store via email several times and did no... See more

Company replied

Rated 4 out of 5 stars

- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)

Rated 4 out of 5 stars

I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more


Company details

  1. Online Marketplace

Written by the company

Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scammers

If I could, I wouldn’t give a single star. Give this a wide berth, unless you like taking risks or have a grudge against someone – in which case, go ahead and recommend it – there’ll be trouble. I bought a smartphone on 7th February; over a month later, I was told the model was no longer available and that, for an additional fee, they could either exchange it for another model or refund my money. My decision was to cancel the order and get a refund. They informed me that the refund would be processed within 2–3 working days. A week later, I asked where the money are, as there had been no refund. The reply: you have to wait, as it takes a bit of time. I informed these scammers that I was requesting a chargeback from my bank, and that's all. I sent all the correspondence to the bank; let Mastercard take the money from them.
TO SUM UP: this shop is a complete joke; mord than two months after payment, the order status is still ‘PROCESSING’. As usual, a bot replies; if you’re persistent, they’ll respond. One can only guess that the money defrauded from who knows how many customers over these few months is earning interest in a savings account. Positive reviews? These days, you can buy anything... I hope this review saves you from making a mistake – there are more reliable places.
And gshopper deserves nothing more than a middle finger.

7 February 2026
Unprompted review
Gshopper logo

Reply from Gshopper

The findings of our investigation are as follows:
On 18 March, a member of staff submitted your order for a refund, which was processed and completed on the same day (as indicated by the completion of the process in the GShopper system);
On 16 April, colleagues from our Marketing Department discovered your feedback across various media platforms and conducted a traceback. After reporting this to senior management, the matter was treated with the utmost seriousness. Following repeated verification, it was discovered that a staff member had entered your refund details incorrectly, resulting in the delay in your refund. A dedicated specialist has been assigned to handle your case;
On 17 April, the Finance Department confirmed that your refund request had been reprocessed and marked as completed;

This incident has been taken very seriously by the Gshopper management team, and we will implement the following measures to prevent such occurrences in the future:
1. Introduce a dual mechanism of verification and procedural checks into our processes;
2. Gshopper plans to establish a direct reporting channel to the Gshopper management team;

We apologise once again for the poor user experience this has caused. Should you purchase products from us again, Gshopper will offer an additional discount as compensation.

Rated 5 out of 5 stars

Smartphone

I ordered my new mobile phone and everything went smoothly.
It was dispatched quickly and I received the tracking details straight away.
The parcel arrived in perfect condition and within a reasonable time given the distance.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping - the delivery to Hungary took exactly 1 week (ordered on Thursday, and it was delivered by local DPD courier on the next Thursday). The phone itself is very nice (I moved from Pixel 10 Pro XL), the battery is insanely good, as well as ColorOS 16 is exceeded my expectations. Also there was an original case in the box and UK charger, and two gifts from Gshopper - additional 67W charger and glass screen protector. Overall I'm very happy with my purchase.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy seller

The warranty process took a bit more time than I expected, but I'm satisfied now. They have good prices and a huge variety of products. I can recommend them.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Second time buying from Gshopper

Second time buying from Gshopper and they didn't disappoint! Just received my Oppo Find X9 Pro and everything was as perfect as the first time. Fast shipping, original product, and great service. Highly recommend!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Order Xiaomi 17 Pro Max

Order from Gshopper Xiaomi 17 Pro Max. It came all good, works good, look good. Was a lit abit issue with a package transit, but the help center help me to fix the problem. Now everything is fine. Big recomendations. Thank YOU🙏😃.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I decided to try this site for the first time and got disappointed. Waited more than one week without any updates about my order and in the end got the message, that they dont have it in stock. I ordered the same product from my local seller. Thankfully, i got my money back, but communication is really poor and looks like a scam. Never buying again.

26 January 2026
Unprompted review
Gshopper logo

Reply from Gshopper

Hello, we are deeply sorry to read your review. We sincerely apologise for keeping you waiting for a whole week only to inform you that the item was out of stock; this has not only wasted your time but also undermined your trust in us.

Our investigation has revealed that the issue stemmed primarily from a delay in inventory synchronisation, which caused the system to show the item as in stock after you placed your order, when in fact it had already sold out. The lack of timely communication only exacerbated your frustration, which was indeed entirely unacceptable. We are somewhat relieved to hear that you were eventually able to purchase the item elsewhere; thankfully, this did not completely disrupt your plans.

To express our regret, should you have any future purchasing needs, please do not hesitate to contact us. We would be happy to offer you an exclusive discount as compensation. Of course, this is on the understanding that you are willing to place your trust in us once more. Once again, we apologise for this poor experience.

Rated 5 out of 5 stars

OnePlus 15 CN

OnePlus 15 CN version ordered. PAckage was great, securely wrapped in bubble paper, big bubbles!!! For my surprise, It arrived in 8 days and with extras: Screen protector, 67W charger and silicon case! Been using for a week, absolutelly everything works flawlesly!!!! Highly recommended!!!!

2 March 2026
Unprompted review

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