I would have given 0 but I could not
I would have given 0 but that was not possible.
I first contacted you on 30 May 2025 and have since repeatedly reached out. Each time, I have merely been told that the case would be forwarded to the head office, but I have received no further information. This week, I called both on Monday, Tuesday, thursday and friday and was promised a call back with an update on the case, but no one called me. I called your service again myself and was simply told that spare parts have been ordered again.
No one seems to be taking our case seriously, and I feel there is a complete lack of interest in resolving it.
Two technicians from Hvidevarerteknik (your service partner) have now visited to attempt to repair the hob, but the problem remains unsolved. During the visit on 27 June, the technician arrived without sufficient information about the task: he did not know whether the left or right side of the hob needed replacing, he could not get clarification from his colleague (who had been there 14 days earlier about what had been replaced), and he also could not get guidance from Grundig.
We are still left without a functioning hob, and this has now lasted for over a month.
We are a family with two small children, and it significantly affects our daily life not being able to cook proper meals at home. It is completely unacceptable that no solution has yet been found.
I would never recommend anyone to buy anything from Grundig.
We had a problem with our oven from AEG and they vane and fixed it 3 days after I called Them.
Grundig should look up what good custommer service is.
Reply from Grundig Denmark
Hej Vesna, Tak for din anmeldelse.
Vi er glade for din feedback, så vi kan tage den med os videre.
Med venlig hilsen
Grundig
