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GroWorks Reviews 667

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TrustScore 4.5 out of 5

4.6

Hydroponics Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive prices, and the quality of the products. Many people appreciate the fast and efficient delivery, often noting that items arrive promptly and are well-packaged. The ordering process is consistently described as easy, with a user-friendly website. However, some customers also noted issues with delivery, including lost parcels, delayed shipments, or items arriving damaged. A few people expressed dissatisfaction with specific products, mentioning quality concerns or feeling that certain items were overpriced. There were also occasional complaints about customer service regarding hidden fees or unhelpful responses to delivery problems.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with the quality,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick delivery, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the fantastic value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more

Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Service

Excellent Service
The first time I’ve visited Groworks,and what a brilliant selection of all sorts,managed to get several bits on there and will be using again for sure

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Order was shipped straight away

Order was shipped straight away, well packaged and got here intacted. Twice I've ordered from these guys and both times they've been 100% spot on. If you're looking for good service, good prices, look no further.

7 November 2025
Rated 1 out of 5 stars

Paid for next day delivery now telling…

Paid for next day delivery now telling 3 days been 3 day and getting vag reply will find out what's happening and give u a number to call that sends u to same tracking page that don't work bad service not happy at all

9 November 2025
Unprompted review
GroWorks logo

Reply from GroWorks

Hi Craig

We have searched our system and the only order we can find for yourself dated back to Jan 25, is this correct? If you can please get in touch with us at info@groworks.co.uk we can discuss what has happened here and resolve any issues for you.

Kind regards

Rated 5 out of 5 stars

All good

All good. Excellent choice of products, good prices and fast delivery…easy 5 stars.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to a member of staff via…

I spoke to a member of staff via WhatsApp and their response was immediate. Ordering the items I wanted was very easy and delivery very quick. I will definitely use them again.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with my order

Super happy with my order. Good product and fast delivery. Customer service answered my call within a few rings and were very helpful and changed my order without any problem. This is my second order with Groworks and I would certainly order form this company again.

31 October 2025
Unprompted review

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