My fiancé absolutely loves this ring! It is even more beautiful in person than in the pictures. The quality is amazing, the craftsmanship is stunning, and it fits her perfectly. She said it is everyth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone at GB is so helpful and friendly. We came back twice because we weren't sure what we wanted and we never felt pressured. They're great about customizing, returns, letting you try on tons of r... See more
Company replied
i visited the L.A. store location and received great personal attention in selecting a ring. Buy with confidence from GB. i had second thoughts on the engagement, refused delivery, and thankfully rece... See more
Company replied
I tried on many styles of wedding bands before walking into GB, so I had a good idea of what I was looking for. The sales associate was still incredibly helpful in talking through my vision and findin... See more
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Company details
Written by the company
Grown Brilliance is a rapidly growing specialty lab grown diamond jewelry retailer, operating a state-of-the art website and several boutique retail stores across the United States. Our mission is to help consumers celebrate their most important moments in life by delivering affordable luxury through an innovative and frictionless shopping experience. We offer a wide selection of engagement rings, wedding and anniversary bands, bracelets, necklaces, and earrings. Our jewelry experts are available in-store or online through our virtual appointments to help you find the perfect piece to celebrate your love story.
Contact info
579 5th Avenue,3rd Floor, 10017, New York, United States
- 877-476-9627
- customerservice@grownbrilliance.com
- grownbrilliance.com
4.5
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service quality and…
Exceptional service quality and pricing. Notifications and delivery of item as promised.
1 June 2026
Reply from Grown Brilliance
Hi Robert, thank you for your wonderful review! We're delighted to hear that you were pleased with our service, pricing, and communication throughout the process. Thank you for choosing us, and we look forward to serving you again in the future!
Reply from Grown Brilliance
That’s so great to hear—we’re really happy you love your earrings! Thank you for sharing your feedback with us.
Thank you for choosing to shop with Grown Brilliance.
Early delivery and great quality
The ring was made exactly as reequested and came several days in advance which was best case scenario because I was in a rush. I would recommend Grown Brilliance to everyone purely for the timeliness alone.
3 June 2026
Reply from Grown Brilliance
That’s wonderful to hear—so glad everything turned out exactly as requested and arrived even earlier than expected, especially with your tight timeline. We really appreciate your recommendation and are happy we could make things easier for you.
Thank you for choosing to shop with Grown Brilliance.
Reply from Grown Brilliance
That’s great to hear—so glad the reviews and pricing helped you feel confident in your choice. We really appreciate you sharing your feedback with us.
Thank you for choosing to shop with Grown Brilliance.
Awesome Beautiful product for the $
1 June 2026
Reply from Grown Brilliance
Really happy to hear that—you summed it up perfectly! We’re glad you’re loving the piece and feel it’s great value as well. Thanks for sharing your feedback with us.
Thank you for choosing to shop with Grown Brilliance.
Lacee helped us pick the perfect ring
Lacee was so helpful in finding the perfect wedding band to match my great-grandmother’s heirloom solitaire marquise engagement ring. She helped my fiancé and I choose the Brooke band, and the smaller marquise diamonds make it a perfect match. Her knowledge and guidance made the experience easy and enjoyable. We couldn’t be happier with our choice!
1 June 2026
Reply from Grown Brilliance
That’s such a beautiful story—thank you for sharing it. We’re glad Lacee was able to help you find the perfect match for such a meaningful heirloom piece, and that the Brooke band feels just right with your engagement ring. It means a lot to know the experience was easy and enjoyable for you both.
Thank you for choosing to shop with Grown Brilliance.
Great rings/diamonds
Great rings/diamonds. Website makes it super easy to find what you want and it arrives pretty quick.
11 May 2026
Reply from Grown Brilliance
Really glad to hear that—you made our day! We’re happy you found the website easy to use and that your rings arrived quickly. Thanks for sharing your experience with us.
Thank you for choosing to shop with Grown Brilliance.
The personal customization.1
13 May 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the personalization and that it stands out as a number one experience for you. Your support means a lot to us, and we truly appreciate you taking the time to share your thoughts.
Thank you for shopping with Grown Brilliance.
The experience was great
The experience was great! Very helpful and knowledgeable. I was a bit surprised that I didn't receive a certificate of authenticity like I have for purchases from other places but the piece is beautiful and customer service was great.
18 May 2026
Reply from Grown Brilliance
Thank you so much for your thoughtful feedback! We’re delighted to hear that you had a great experience and found our team helpful and knowledgeable. It means a lot to know you’re happy with your beautiful piece and the service you received.
We also appreciate your note regarding the certificate of authenticity. We understand how important documentation can be and will be sure to share your feedback with our team as we continue to improve the customer experience.
Thank you for shopping with Grown Brilliance.
Look and quality of ring is…
Look and quality of ring is exceptional. Speedy delivery and overall quality of packaging was also exceptional. Very happy with my purchase.
15 May 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re thrilled to hear that you’re very happy with your purchase and that both the ring’s quality and packaging met your expectations. It’s also wonderful to know your order arrived quickly and smoothly. We truly appreciate your support and are so glad we could provide a great experience for you.
Thank you for shopping with Grown Brilliance.
Better than expected
It is even better than expected and so beautiful. Super shiny and a great addition to the pieces I already have.
21 May 2026
Reply from Grown Brilliance
Thank you so much for your wonderful feedback! We’re thrilled to hear that your piece exceeded expectations and that you’re loving how beautiful and shiny it is. It’s always great to know it pairs so well with your existing collection. We truly appreciate your support and are so happy you’re enjoying it!
Thank you for shopping with Grown Brilliance.
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re so happy to hear that your wife loved the earrings—that truly means a lot to us. We appreciate your support and are delighted we could be part of such a special moment.
Thank you for shopping with Grown Brilliance.
Everything about this experience was…
Everything about this experience was outstanding! I am thrilled to recommend.i inadvertently ordered the wrong engagement ring and contacted customer service the next morning and they handled the exchange immediately, including the generous discount code I had.
Delivery arrived 2 days prior to the expected ship date.
I look forward to presenting to my soon-to-be fiance in the coming days.
20 May 2026
Reply from Grown Brilliance
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was outstanding from start to finish. It’s great to know our team was able to quickly assist with your exchange and honor your discount, and that your order arrived even earlier than expected.
We’re truly honored to be part of such a meaningful moment and wish you all the best as you prepare to propose to your soon-to-be fiancée.
Thank you for shopping with Grown Brilliance.
Worked with us on a custom order and…
Worked with us on a custom order and the whole process was easy and pleasant.
13 May 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re delighted to hear that your custom order experience was easy and pleasant, and that our team was able to support you throughout the process. We truly appreciate your trust in us and are so glad we could bring your vision to life.
Thank you for shopping with Grown Brilliance.
Great experiance
19 May 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience with us. We truly appreciate your support and hope to serve you again in the future.
Thank you for shopping with Grown Brilliance.
Beautiful ring
Beautiful ring! I am so pleased with it. I was a bit hesitant to spend so much money online but I’m glad I did! It’s luxurious and high quality. I love it!
19 May 2026
Reply from Grown Brilliance
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your ring and that it exceeded your expectations. We completely understand the hesitation when shopping online for such an important purchase, and we’re so glad we could provide a luxurious, high-quality piece that you feel confident about.
We truly appreciate your trust and support, and we’re so happy to have been part of your experience.
Thank you for shopping with Grown Brilliance.
Working with Sydney to create our 40th…
Working with Sydney to create our 40th wedding anniversary rings was an absolute joy. She was incredibly patient as I worked through the design process, never rushing me and making sure every detail was perfect. Her expert guidance, professionalism, and warm personality made this milestone celebration feel even more special. We are thrilled with the final rings and highly recommend Sydney to anyone looking for beautiful custom jewelry.
11 May 2026
Reply from Grown Brilliance
Thank you so much for your beautiful feedback! We’re truly honored to have been part of your 40th wedding anniversary celebration. It’s wonderful to hear that Sydney made the design process such a joyful and seamless experience, and we’re so glad her patience, guidance, and care helped bring your vision to life.
We’re thrilled that you love your final rings and are grateful for your kind recommendation. Wishing you both continued happiness as you celebrate this special milestone together.
Thank you for shopping with Grown Brilliance.
The ring looks beautiful.
18 May 2026
Reply from Grown Brilliance
Thank you so much for your kind feedback! We’re so happy to hear that you find the ring beautiful. We truly appreciate your support and hope you continue to enjoy it.
Thank you for shopping with Grown Brilliance.
My experience designing my custom ring…
My experience designing my custom ring was great. They were super helpful and accepting of all my requests and my ring turned out PERFECT!
18 May 2026
Reply from Grown Brilliance
Thank you so much for your wonderful feedback! We’re thrilled to hear that your custom ring design experience was great and that our team was able to support your requests throughout the process. It means so much to know your ring turned out perfect—we’re truly honored to have brought your vision to life.
Thank you for shopping with Grown Brilliance.
Reply from Grown Brilliance
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our team. Providing helpful and exceptional service is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Grown Brilliance!
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