GrowAce.com Reviews 135

Earl answered my question promptly, and to my satisfaction. Looking forward to purchasing the system next month.

I had an issue with shipment. I contacted very easy to get a hold of. I had a response within 24 hours. They made sure to stay in contact throughout the whole process and took care of the issue. Definitely five star service.

Alvin Seville was a big help. Quick and polite customer service.

Alvin was so very helpful explaining why I should spend my money with your company. He went above and beyond letting me know that I am going to have to wait what's going to feel like an eternity to get your product. Well hell it's my birthday and I didn't tell him. Any way I'm sure Alvin had a show tonight so I told him I had to get going. Great job!!!

Reggie responded quickly with an answer to my question.

Earl made the whole process of dealing with customer service so easy and delightful. It certainly made what could have been a bad day all the better. I’ll return to GrowAce again and again for my future needs because of the experience.

excellent customer service,
Alvin Seville did a great job

Had our first issue with a weeping valve on our 25 gallon reservoir. Was able to chat with Alvin Seville at 6 pm in the evening, attached a requested photo, gave him our order number, and he said 24-48 hours... not much more you can ask for. Thanks Alvin!

Earl was calm and kept me focused on the solution without jumping to my idea of buying new. Great service!

Very helpful and quick response time I dealt with Freddie

Freddie was Knowledgeable about the product

Unit worked great for 3 weeks then the system began to overfill the cubes. I am having to jump through hoops with pictures, video's and repeated messages to replace the control module. They do not respond to emails and I have had to initiate the follow-ups. I do not recommend their products.

Had an issue with a LED light that had a warranty. Contacted Growace, show a video, and a written response of the issue at hand with my LED light. They contacted the manufacture and a replacement part was issued. Falicia, my support for the issue, kept me informed of the steps that were happening, and the turn around was very quick to solve this LED issue.

Great customer service really nice quick to answer questions earl was extremely helpful

I’m having an issue with my AirCube brain controller . The timer keeps getting stuck and keeps stopping during the day and misses watering cycles. The unit is just three month old and worked perfectly at the beginning. But now They are refusing to replace a faulty timer because They want me to video record when it happens, how it happens, so they can troubleshoot.I don’t need their troubleshooting because I know that the timer is faulty. But no, they want me to sit next to the timer with video camera 24hrs and wait for it to happen! What a nonsense! What a bunch of crooks! Are they trying to make you hate them? I guess so. Their support is a joke and non existent. Avoid this company and don’t buy from them because they do not support what they sell no matter what they say on their website.Confirmed…..Horrible customer service! Lesson learned the hard way for not trusting the previous reviewers.

Amazing support, Friendly service, and results! Great experience.

Very helpful got the answers I needed ty

Great communication. Great assistance with correcting an inventory mix up. Responsive on emails and overall awesome experience. Will be placing more orders soo