Would not recommend. I was a subsriber for years. They made some changes recently, specifically with shipping carriers, and when I had a problem with it, they offered to help me cancel my subscripti... See more
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Terrible experience, always on call waiting listening to that music. Communication is terrible. It would have been nice to receive the scripts we actually spoke about. 8 days wait to rectify... See more
I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... See more
Every single item I liked has been discontinued. The last straw was the cancellation of the apple crisp method cleaner. What were they thinking? We subscribe to places like this because we like their... See more
Company details
Written by the company
Stay healthy and prepared with essentials delivered to your doorstep.
Contact info
San Francisco, United States
- 1-844-476-8375
- community@grove.co
- grove.co
2.0
Poor
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grove Collaborative
We're so happy to hear you enjoy the variety of products that we carry! Thanks for choosing Grove for your home.
Love Grove
I love the products, free samples the reward bonus gifts with membership. Most of all is the customer service, you will find none better.
24 August 2021
Reply from Grove Collaborative
We're glad we can provide this service for you, Karla! Thank you for choosing Grove for your home and spreading the love. 💚
There was a couple of shipping issues…
There was a couple of shipping issues like a bottle leaked and I received the wrong size garbage bags and Grove was so nice and quick to fix my order that is was never even and issue.
23 August 2021
Reply from Grove Collaborative
Thank you for taking the time to share your experience with Grove, Angela! If you ever need any help with your account or a product recommendation, please feel free to reach out to us at support@grove.co. We're always here for you. 💚
To be honest
To be honest. I signed up because where I work offered a "try Grove and you will receive free items" I thought why not, no commitments and get free stuff...Well I have ordered every month since then and became a VIP because I like their products that much! Everything I have ordered has been exceptional! I especially like the cold water laundry soap and the walnut scrubbies. Highly recommend Grove. Quick service and fast shipping. Only problem is everyone must like the products I do, they run out fast but resupply quickly too. Thanks for making me a believer and a greener shopper.
23 August 2021
Reply from Grove Collaborative
Thank you for taking the time to provide this thoughtful review, Laurie! We're so happy to hear that Grove has been a convenient option for getting all of your household essentials. We are so grateful to have you along this journey to going green. 💚
Reply from Grove Collaborative
We're so happy that Grove has been a place where you can find all of your safe and effective home and personal care products!
I have had a wonderful experience with…
I have had a wonderful experience with Grove thus far.
23 August 2021
Reply from Grove Collaborative
We are pleased that you are enjoying your time with us, Tiffany! Thank you for choosing Grove for your home.
I absolutely love having a greener…
I absolutely love having a greener option when it comes to cleaning. I also love that they have self care items too.
23 August 2021
Reply from Grove Collaborative
It's great to hear from you, Brittany! We are so happy that Grove has helped you to bring healthier and cleaner products into your home. 💚
I LOVE GROVE!
23 August 2021
Reply from Grove Collaborative
Thank you so much for choosing Grove for your home and spreading the love!
I loved Grove until I found out they…
I loved Grove until I found out they give money to BLM. I don’t want to support that so I stopped buying from them. A shame.
20 August 2021
Unprompted review
Reply from Grove Collaborative
At Grove, we are very clear on our mission to be a company that is a force for good in this world. We are driven by the endless pursuit of creating a better tomorrow for the people, and everyone is our people. We show up for our communities through donations to schools, healthcare workers, The Arbor Day Foundation, plastic neutrality initiatives, racial justice, and company volunteer commitments. We stand in solidarity with those demanding equality, freedom from oppression, and an end to systematic racism.
Awsome
I was so excited to find all of my favorite products all-in-one place !!! They also remind me when my products are out , and remind me when they're back in which is extremely helpful lay helpful. I have sent this is this website to all of my friends I hope they all respond. I have a roommate that always thought everything that is Good for the environment is very expensive.. She is very surprised and is using my products as well!!👍🤗
17 August 2021
Reply from Grove Collaborative
It's great to hear from you, Sherri! We're so happy you love all of the options we have at Grove. Thanks so much for choosing Grove for your home and spreading the love. 💚
I love Grove
I love Grove! Easy to use website and ordering plus wonderful customer service.
16 August 2021
Reply from Grove Collaborative
Thanks for the love, Chope! We're so pleased that you're enjoying your time with us. Thank you for choosing Grove for your home. 💚
It’s fun picking new items every month
It’s fun picking new items every month. Also…excellent customer service.
16 August 2021
Reply from Grove Collaborative
It's great to hear from you, Jennifer! We're so happy you're enjoying all of the options we have at Grove. Thank you for choosing Grove for your home and spreading the love. 💚
I am really happy with Grove…
I am really happy with Grove Collaborative. I don't necessarily love every single product but I appreciate their customer support and I like being able to try different products.
16 August 2021
Reply from Grove Collaborative
Thank you for taking the time to share your experience with Grove, Sally! We truly appreciate you choosing Grove for your home and spreading the love. 💚
Great products for you and your home!
I love most all their products! So good for you and your home and reasonably and affordably priced!
16 August 2021
Reply from Grove Collaborative
We're pleased that you're enjoying your time with us, Tamera! Thank you so much for choosing Grove and spreading the love. 💚
Scam membership
Please don't buy and certainly don't get the membership. Once you get in, there is literally no way out. I got my membership 4 months ago and tried canceling it 3 months ago. Surprise, you can't do it yourself and have to email customer care. I did it, they sent a link to do it, cancelled it then (4 step process and I thought I was done!). 3 months later, I get an email that "thank you for ordering these items" and $86 get deducted from my card automatically. Apparently, they didn't cancel my membership! I literally had to claim a dispute on my charge to get money back. I shouldn't have to go through all the hassles with no mistake of mine to get my own money back
14 August 2021
Unprompted review
Reply from Grove Collaborative
Hi Bhawna, we're sorry to hear about the experience you've had and we would be happy to help in any way we can. When you place your first order with Grove, you're enrolled in our flexible monthly shipments subscription and a free 60 day trial of our VIP membership. These are two separate aspects of our service and you're able to opt out of both after your first order. It looks like you canceled your VIP membership, however your flexible monthly shipments remained active which is why your recent order shipped. Please feel free to reach out to us at reviewsupport@grove.co if you'd like us to review your correspondences with our team or if you need further assistance — we're always glad to help.
Nope!
They offer "freebies" for increasing your order but don't send them and then customer service is rude and not willing to resolve.
13 August 2021
Unprompted review
Reply from Grove Collaborative
We are so sorry to hear about that trouble, Nancy. This is certainly not the experience we want for our community to have. Our bonus items are only eligible for orders that meet the pre-tax order minimum in addition to clicking the "Ship Now" button to have the order process right away. Bonus items are not able to be added to scheduled monthly shipments. If you have additional questions we are here to help — please feel free to reach out to us at support@grove.co.
I love grove!!
9 August 2021
Reply from Grove Collaborative
Thanks for choosing Grove for your home and spreading the love, Tracy!
This is a great company with great…
This is a great company with great products. If for some reason there is an issue with your order they are very quick to respond and fix it. They smell wonderful and work very well. I recommend this company and their products to everyone I know.
9 August 2021
Reply from Grove Collaborative
We appreciate you taking the time to write a thoughtful review, Pamela! Thank you so much for choosing Grove and spreading the love. 💚
all items come s requested and they…
all items come s requested and they clean as they are described, The scents are not that fake smell like others they actually smell like the flowers they are suppose to be, I love the stuff and I am on auto fill everymoth
9 August 2021
Reply from Grove Collaborative
We're pleased that you are enjoying your time with us, Catherine! If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you.
I am new to ordering on line but groove…no question about it
I am new to ordering on line but groove has made it possible for me to actually shop for all my needs do they can come straight up my home!!! I am very happy. My plastic waste has gone to going up the recycling 3 to 4 times a week to maybe once a week! I very happy to know I’m helping the future both in waste and the cruelty free,
9 August 2021
Reply from Grove Collaborative
We appreciate you taking the time to share your experience with Grove, Ignacia! Thank you so much for choosing Grove for your home and spreading the love. 💚
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