Gardener's Cottage is a perfect weekend getaway in beautiful surroundings for peace and quiet. Great location, easy walk to the high Street for dinner or along the river. Great for watching wi... See more
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Fabulous stay for 4 nights at Martley Hall. This is a spectacular and very comfortable base for a family holiday (we were 30). The equipment and furniture is excellent and the games, garden and swimmi... See more
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Booked Old Lakenham for three nights to celebrate my 60th birthday with 24 friends, and loved every minute, the house exceeding all our expectations. Just 50 minutes from London, it's the perfect part... See more
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We stayed at Abbey House for three nights, 22 of us for a 70th birthday celebration. We can absolutely recommend it. It took us a while to be able to navigate this house with its nine bedrooms, l... See more
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Company details
Written by the company
Group Retreats provides large-group high-end accommodation in unique and beautiful country houses. Recognising that large groups often struggle to find appropriate accommodation and that luxury housing for such groups was in short supply, we set out to find the perfect country homes for our customers to enjoy. Our vision is not only to provide your group with a comfortable stay, but to give you an unforgettable experience of staying in a quintessential English country home. You will discover unique settings for a family break, corporate function or a milestone celebration; which you can enjoy in your own way. Typically, our properties are large historic listed buildings with extensive grounds and beautiful gardens. Swimming pools and spas are features in most of our places, along with games rooms packed with snooker, pool and other games. Our properties are generally in quiet, isolated locations, surrounded by countryside – perfect for exploring. At Group Retreats we can help you plan an unforgettable trip.
Contact info
23 Lower Brook Street, IP4 1AQ, Ipswich, United Kingdom
- 01473 597897
- enquiries@groupretreats.co.uk
- groupretreats.co.uk
4.8
Excellent
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We had the best time ever
We had the best time ever! The house is amazing and the host was very responsive.
We can’t wait to come back in the summer for our next trip.
10 December 2024
Unprompted review
Reply from Group Retreats
Dear Michael,
Thank you for your review.
I'm so pleased to hear that you and your group had a lovely time, and are looking to book again.
We look forward to welcoming you back!
Kind Regards
Lia
AVOID AT ALL COST!!!!!
I had an absolutely terrible experience .From the moment we arrived, it was clear that the place was not at all what we had expected. The customer service was nonexistent .The photos on the website were completely misleading, creating the illusion of a beautiful, well-maintained retreat space, when in reality, the property was run-down and neglected.
The rooms were outdated, and in desperate need of maintenance. It was clear that they hadn’t been properly cleaned or cared for in quite some time. The carpets were stained, the furniture was scratched and chipped, and the bathrooms were grimy with moldy corners. It was honestly one of the least clean places I’ve ever stayed. To make things worse, there was a constant musty odour throughout the house that was impossible to ignore. It made the entire stay uncomfortable. The misleading advertising, lack of cleanliness, terrible customer service, and unjust accusations made for a miserable retreat. I would strongly advise against booking this place—there are far better, cleaner, and more professional options available.
1 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
An unforgettable escape, a weekend of luxury and history at Castle Eden
I recently had the pleasure of spending a weekend at the Castle in Castle Eden, and it was an experience I will never forget. From the moment I arrived, I was captivated by the stunning architecture and the breathtaking surroundings. The castle itself is an impressive blend of history and luxury, with every corner offering a glimpse into a rich past, while also providing modern comforts.
The staff were incredibly welcoming and attentive, making sure every detail of my stay was perfect. The rooms are beautifully appointed, with tasteful décor that combines traditional elegance with contemporary amenities. I particularly loved the spaciousness of the suite, which offered a magnificent view of the castle grounds.
The grounds surrounding the castle are equally remarkable. The gardens were lush and serene, perfect for a peaceful stroll, while the nearby woodlands provided a beautiful backdrop for a relaxing day outdoors. I also had the chance to enjoy some of the local attractions, and the area around Castle Eden is filled with charm and history.
Overall, my stay at Castle Eden was truly magical. Whether you're looking for a peaceful retreat, a historical getaway, or simply a place to indulge in luxury, I can’t recommend this castle enough. It’s the perfect escape for anyone seeking a unique and unforgettable experience. I can’t wait to return!
17 December 2024
Unprompted review
Reply from Group Retreats
Dear Elliot,
Thank you for your very kind review of your time at Castle Eden.
The Castle is certainly a breathtaking property and it's great to hear that this has created some lovely memories for you.
I hope to be able to welcome you back to one of our properties again in the future.
Kind Regards
Lia
Always accommodate your requests
Stayed at Ashfield Place Farm and it's absolutely stunning. I enjoy peaceful weekends away with my family in authentic country houses surrounded by nature and this was one of our best stays so far. The staff went out of their way to assist myself and my wife during our visit. Very pleased.
4 October 2024
Unprompted review
Reply from Group Retreats
Dear John,
Thank you for your review of your time at Ashfield Place Farm.
I am so pleased that you and your group enjoyed your time at the property, it truly is a beautiful house surrounded by picturesque nature.
It's great that you feel the service you were provided was of a high standard as our team to go out of their way to help all of our guests.
We would love to welcome you back to Ashfield Place Farm or another one of our properties again in the future.
Kind Regards
Lia
AVOID A BAD EXPERIENCE
I was initially excited about booking a stay through Group Retreats, as I thought it would be a great opportunity for a peaceful getaway. However, before confirming my reservation, I decided to do a bit of research by checking reviews from previous guests to get a better idea of what to expect.
Unfortunately, what I found was extremely concerning. There were numerous 1-star and negative reviews, many highlighting issues such as poor customer service, cleanliness concerns, and mismanagement of bookings. Several reviewers also mentioned that they felt misled by the descriptions and photos on the website, which did not match the reality of the property or the experience they had.
After reading through the feedback, I realized that proceeding with my booking could lead to unnecessary stress and disappointment. I would strongly advise others to think twice before making any reservations here. It’s clear that this location may not be up to the standards that one would expect from a reputable retreat.
At this point, I’d be better off booking a stay with Skegness Butlins! Definitely not worth the risk or the hassle of dealing with potential issues that others have faced!
24 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Disappointing stay at glentworth hall
My stay at Glentworth Hall was nothing short of a nightmare, and I regret choosing this place for my trip. From the moment I arrived, it was clear the property was severely under-maintained, and things only got worse from there.
First, the showers were a complete letdown. The water pressure was barely a trickle, making it impossible to enjoy a proper shower. To add to the frustration, the beds were broken and uncomfortable, leaving us with no rest throughout our stay. It felt like everything was falling apart.
Cleanliness was another major issue. The sofa had tweezers stuck inside it, and cobwebs were present in nearly every corner of the rooms. It was obvious that the cleaning staff weren’t doing their job properly, and we were left feeling uncomfortable in a space that should have been welcoming. The jacuzzi bathtub was also a huge disappointment — it was broken, and when I tried to use it, dirt came out instead of water.
The washing machine and dryer were both out of order, which made doing laundry impossible. Even worse, the Aga wasn’t working, so we were unable to use it for cooking — something that was promised as part of the experience.
To add to the overall discomfort, the lights in several rooms were constantly flickering, which made the environment feel unstable. We also experienced a serious lack of privacy in some of the bathrooms, which was a real concern for a group hoping for a relaxing, private stay.
Lastly, the internet was absolutely terrible. The Wi-Fi barely worked, leaving us disconnected and frustrated.
In short, Glentworth Hall was a massive disappointment. It’s clear the property is not being properly maintained, and the promised luxury simply isn’t there. I would not recommend this place to anyone, and I won’t be returning.
Please do not book for your own sanity
19 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Glentworth Hall
I had some concerns during my recent stay at Glentworth Hall that I feel should be addressed. Unfortunately, the property seemed to lack basic maintenance and cleanliness. A majority of the showers were not functional, which was disappointing.
In terms of cleanliness, I noticed torn duvet covers, dirty floors, and cobwebs in various areas. Additionally, the mattresses appeared worn out, with springs popping out, which affected my comfort.
I also felt that the caretaker's engagement with the property could be improved, as it seemed that there was a lack of attention to these issues.
03/01/25 -I disagree with your assessment of the property’s condition during our stay. It was clear that the property had not been properly maintained for some time, as several basic cleanliness standards were not met. This impacted our overall experience and left us disappointed.
As for the damage deposit, I believe there has been a misunderstanding. There was no clear or significant proof provided that the damage, including the alleged smoking, was caused by our group. I also feel it’s important to point out that a family business should strive to maintain transparency and fairness in their dealings with guests. I am disappointed by the false accusations and believe that the full deposit retention was unfair under the circumstances.
17 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Complete let down!!
Disappointing Experience at glentworth hall
I recently stayed at glentworth hall and unfortunately, my experience was far from satisfactory.
Firstly, the most critical issue was the lack of running water during my stay, which made it extremely difficult to maintain basic hygiene. Additionally, the Wi-Fi connection was non-existent, which was particularly frustrating as many of us had planned to work during our visit.
The lighting in the unit was also problematic, with flickering lights that created an uncomfortable environment . To make matters worse, I discovered a dirty tweezer lodged between the cushions of the sofa, raising concerns about the cleanliness and maintenance of the property.
Furthermore, the caretaker was essentially non-existent, providing no assistance or support throughout my stay. This lack of attention to guests' needs was disappointing and added to the overall negative experience.
I hope these issues can be addressed for future guests.
please do not book!!!
17 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Do NOT BOOK AT GLENTWORTH
We’ve stayed at a couple of AirBNBs. One was outstanding and we gave it a great review. The second was a huge let-down, (Glentworth hall). Caretaker was clearly a “don’t give a damn” person.
Bed that felt like plywood furniture, dish washer smelled when opened, no pressure from the showers had to resort to one shower for the whole family to use, washing machine and dryer kept on coming up with error codes contacted the care taker no show no surprise there,
internet felt like we were back in 1993.
Bunk beds had broken planks, unsafe to sleep in. tried to sleep in the spare beds, but caretaker couldn’t provide any duvets. Absolutely appalling service, will never be booking with Group Retreats again!!!!
17 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
I arrived on the 17th dec 2024.
I arrived @ glentworth hall on the 17th dec 2024.
The place looked beautiful but unfortunately soon as I entered. I was disgusted with the cleanliness of the rooms, it took us multiple hours to clean it. I have no idea what your maids are doing. The kitchen floor was that dirty my slippers were sticking to the floor. WiFi was absolutely terrible. Showers were horrendous too. The worst shower I have had ever.Furthermore, i was injured by the bed which was worse as I have chronic back pain. We asked for more duvets and we were ignored. I do not recommend this place and will not be staying here again.I don’t normally put a review up but I’m pre warning anyone else who wants to stay @ this place.
17 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Avoid Glentworth Hall and Group…
Avoid Glentworth Hall and Group Retreats
I recently stayed at Glentworth Hall with my family, and I cannot recommend this property or the service from Group Retreats. We paid thousands for what turned out to be an extremely disappointing experience.
* Property Condition: The house was in poor shape. The showers were electric (likely for cost-saving) with very low pressure, and the water temperature was unpredictable—ranging from scalding to freezing within seconds.
* Unresponsive Caretaker: We reached out for help regarding these issues, but the caretaker ignored our requests. Despite promises of assistance, no help ever arrived.
* Unjustified Damage Charges: After we left, we received an email from Group Retreats claiming they were keeping our £2,000 deposit for damage. The issues they listed (such as a broken piano and cigarette burns on a sofa) were either pre-existing or unfounded. We provided evidence, including proof that the sofa already had a burn mark, but our concerns were ignored.
* Poor Service and Accountability: Group Retreats refused to take responsibility for the state of the property or address our concerns properly.
In short, I would not recommend this property to anyone, and I highly advise looking elsewhere for a better experience. There are certainly better properties and companies that offer much higher standards of service.
I would give no stars if I could!
16 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
No hot water no WiFi showers not…
No hot water no WiFi showers not working properly house was dusty and dirty hot tub cold thing broken when we arrived and then tried to charge for it overall not the best
17 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Glentworth hall shambles
Horrible WiFi
No pressure in the showers would have been better stood outside in the the rain to get a wash.
The house was dirty.
Piano had loose keys and chipped wood at the bottom on arrival but they thought they could bill the guests.
Left the house in a better state than we got it yet they had the nerve to take the deposit.
20 December 2024
Unprompted review
Reply from Group Retreats
Your review is one of several from a single group-stay. We take all guest feedback seriously and regret that some aspects of your stay did not meet expectations. However, we must clarify that the decision to retain the damage deposit was based on significant damage caused during your stay, including smoking inside the property, which left an unpleasant odour and affected the comfort of the guests who came next. This type of damage is disrespectful, disruptive and requires extensive cleaning to restore the property to its original condition.
We want to reassure future guests that retaining the full damage deposit is an extremely rare occurrence—only 0.28% of our bookings have led to this action. In these cases, it is only when the damage clearly exceeds normal wear and tear. Our priority is to provide a pleasant, well-maintained environment for all guests, and we carefully manage the damage deposit process to ensure fairness.
We invite anyone reading this to review our other positive guest feedback, which reflects our commitment to quality and hospitality. We are a small family business which is proud of the experiences we’ve created for the majority of our guests and continue to strive for excellence in all that we do.
Reply from Group Retreats
Dear Alan,
Thank you for your lovely review.
I am so pleased you had a lovely stay!
Kind Regards
Allison
Xmas at Abbey House
We had a large (~20) family weekend at Abbey House for an early Christmas. The house was perfect - multiple cosy rooms to gather, talk and play games but also spacious enough to find peace and quiet from the children when necessary! Excellent kitchen that got put to a lot of use and the Audley End Xmas miniature railway next door was a major bonus. A weekend none of us will forget for a long time!
14 December 2024
Unprompted review
Reply from Group Retreats
Dear Justin,
Thank you for taking the time to write a review.
Christmas at Abbey House is always special, I am so pleased you thought so too.
I am so pleased you and your family enjoyed spending quality time together.
Kind Regards
Allison
Christmas party at Caer Beris
Myself and a large group of friends stayed at Caer Beris for a Christmas retreat. Our time there was truly magical, even with Storm Darragh hitting us on the first day. Fortunately the team at Group Retreats were incredibly understanding about potential damages to the grounds due to the storm. Once that had cleared though, it was a delight to wander around the manor and really take in the majesty of it. I distinctly remember my friends and I agreeing within moments of entering the manor that we plan to re-book the place for next year. With the entire place dressed up in time for the holidays, it really elevated our experience there and made it one to remember
7 December 2024
Unprompted review
Reply from Group Retreats
Dear Tara,
Thank you for your kind review.
I am so pleased you had a lovely stay at Caer Beris, it truly is a spectacular property in a beautiful location.
I will pass your thanks onto the caretaker for his support during the blustery weekend!
It is so lovely you are considering rebooking, we will look forward to your return in the near future,
Kind Regards
Allison
Alward House, Salisbury
Great location and wonderful facilities, staff available were extremely helpful. A throughly wonderful 4 days.
25 November 2024
Unprompted review
Reply from Group Retreats
Dear William,
I am so pleased you had a wonderful stay at Alward House.
Thank you for appreciating our staff, they do their upmost to ensure our guests have such an amazing time.
Kind Regards
Allison
Alward House in Salisbury…
We stayed at Alward House in Salisbury for a weekend to celebrate a 50th birthday. I was a little nervous as couldn't see much history with Alward House, but, was delighted with what we found.
Being November, we didn't use the outdoor pool (or hot tub) both are a 4 min walk from the main house. However, the house made up for that in spades. Whilst very original and period, decoration was perfect and in almost new condition, it was warm, perfectly clean and we helped by Duane when we had a couole of questions.
Despite having a mad weekend of storms, the wind howling around the house, all were warm, happy and had a great weekend. Reassuring that Sunday morning Duane was checking in that we'd made it through the windy night as locally trees were down and some had power outages.
Tempted to return in the summer....
22 November 2024
Unprompted review
Reply from Group Retreats
Thank you so much for your lovely review.
I am so pleased you enjoyed your stay at Alward House.
The swimming pool is only open from the 1st April-31st October each year, however the hot tub is available to our guests all year round. However, I can quite understand why you didn't use it, due to the weather being so bad over the weekend!
The summer months would definitely be perfect for a return visit. We look forward to welcoming you back in 2025!
Kind Regards
Allison
Family weekend ruined.
Rented Fawley Court for special occasion with several family children for a special birthday which had been planned for some time. The weekend was a disaster with no heat in half the house, aga not working , pool and spa cold, games room cold, Kitchen pans, table mats not hygienically cleaned. 16 of the 18 guests left a day early. Waiting to hear back from GR. not worth the 1 star. I am so upset was supposed to be a special 75th birthday party,
22 November 2024
Unprompted review
Reply from Group Retreats
Dear Mr Skeggs,
Following on from your complaint, and our conversation on the phone, we have investigated your complaint fully.
We deeply regret that the oil tank that feeds the heating for the games room, bedroom 8 and the pool had become empty, which resulted in the lack of direct heating for only those areas during your stay. We do have temperature monitors for the pool however, and we have been informed that it only dropped by a few degrees, and was within acceptable comfortable levels of between 25 – 28oC for the duration of your stay.
Regarding the kitchen and AGA, we have been informed that this had been serviced only a few days prior to your stay, so should have been in perfect working order, subsequently confirmed by the engineer who attended. We cannot speak as to the cleanliness of the utensils etc, however we have fed this back to the cleaning and caretaking staff.
We appreciate your feedback and are committed to improving our service based on your insights.
Kind Regards,
Group Retreats
Milton House was just perfect
Milton House was perfect for our family party weekend.
I can't fault the service. Will, the caretaker, was amazing and he really went out of his way to ensure we had the best time. Many thanks, Will.
15 November 2024
Unprompted review
Reply from Group Retreats
Thank you for your kind words regarding the service you received and the help you received from our caretaker.
We do try our upmost to provide a first class customer service and experience, I am so pleased you thought this was the case.
Kind Regards
Allison
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