very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... See more
Company replied
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Review summary
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Reviews shaping this summary
What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more
Company replied
Efficient friendly service. Fast turnaround on delivery and brilliant when coming up against me being challenging with requests having never ordered anything like this before. Happy to go above and be... See more
Company replied
I would like to commend Luke, Fabian and Mikey for their work on our site. They were responsible for both the installation and dismantling of the track mats and carried out the work professionally and... See more
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Company details
About GroundGuards
Written by the company
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
Contact info
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, United Kingdom
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
4.7
Excellent
167 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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This company was not transparent on the…
This company was not transparent on the hiring charges be very careful.
We hired track mats and had them picked up on a Friday but had them delivered on a Thursday. Once we got the invoice in we was charged to the following week the Thursday, so we was charged another full week of hire .£487+VAT .
Make sure u ask the right questions or you will get charged for items you haven’t used .
29 February 2024
Reply from GroundGuards
Thank you for taking the time to share your feedback with us. We appreciate your insights, as they've highlighted some areas where we can improve our services.
Please accept our apologies for any confusion or inconvenience caused by the transparency of our hire charges. We're all about being fair and transparent, and we regret that we did not meet this standard on this occasion.
In light of your feedback, we have taken immediate action to improve clarity. Our hire quote page has been updated to clearly display our terms of hire, enabling our customers to fully understand the conditions even before getting a quote. We also recognise the importance of making sure that our hire agreement is as clear and comprehensive as possible. So we will be reviewing this in the near future.
Your feedback is invaluable, and we are dedicated to making necessary changes to improve our service. Should you have any more suggestions or need assistance, please do not hesitate to contact us.
Reply from GroundGuards
Thank you for your kind comments. Please get in touch if there is anything else we can help with.
Great customer service… we have and…
Great customer service… we have and will keep using them . Fantastic
6 March 2024
Reply from GroundGuards
Thank you for your feedback. Be sure to give us a shout if there is anything further we can help you with.
Great product, great service
Excellent customer service from Stuart and the Ground Guards team. So happy with the product we bought them!
6 January 2024
Reply from GroundGuards
Thanks for your feedback. Please get in touch if you need anything else.
Pleasure to deal with.
Stuart at ground guards is always a pleasure to deal with and is helpful every time I ring.
1 February 2024
Reply from GroundGuards
Thank you for you comments. Just let us know if you need anything else.
Not impressed
You get charged hire from the day they leave Groundguards' premises to the day they get back (not just the time they were on site), and they don't charge part weeks either, 3weeks and 1day is charged as 4weeks. When queried, i was told to refer to the conditions of hire which were never sent until I queried the invoice.
Their website states "Generosity" as one of their values, i would disagree.
14 December 2023
Reply from GroundGuards
Thanks for sharing your thoughts on your experience with us. It's really important to us to hear where we can do better, and your feedback has spotlighted an area we need to work on.
We hear you loud and clear on the hire terms issue about the charges from when our products leave our premises to when they're returned. We're sorry if this wasn't as clear as it should've been and for any hassle it caused. We're all about being fair and transparent, and it seems we've missed the mark this time.
Straight off the bat, we've tweaked our hire quote page to make sure our terms of hire are fully visible - so everyone knows what's what right from the start.
It's worth mentioning that our hire agreement, which outlines all the terms and conditions, has to be signed before dispatch. But we understand there are other touchpoints where we could help make this crystal clear.
Your feedback's a big deal to us, and we're grateful you took the time to let us know how we can improve. If there's anything else you want to chat about or need help with, just give us a shout.
Thanks again for getting in touch. We're looking forward to showing you the improvements we're making.
Perfect quality
The product is very high quality. The reaction and response time is also at highest level. John White is the right person for any your request and will give you professional assistance.
20 February 2024
Unprompted review
Reply from GroundGuards
Thank you for your review! We're thrilled you're happy with our product quality and response time. Great to hear John provided excellent assistance for you. Your feedback means a lot, and we're here if you need anything else.
Great service and communication
I am very pleased with the service provided. The communication was key to the whole project to bring the program in on time. Thank you to Nick for the continuing support.
13 December 2023
Unprompted review
Reply from GroundGuards
Thank you so much for your positive feedback! We're very happy to hear that our service and communication met your expectations and that Nick was able to provide the support you needed. It's our pleasure to ensure your projects run smoothly and on schedule. Looking forward to working with you again!
As always prompt
As always prompt, reliable service
Never had an issue
30 November 2023
Unprompted review
Reply from GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
Excellent Services
Excellent Services. The equipment was high quality and well organised with great thought given in supplying all the components and handling tools needed to make the installation simpler. Delivery was exactly as stated and took away any stress that sometimes can ocour hiring in items. I would highly recommend this company.
16 November 2023
Unprompted review
Reply from GroundGuards
Thank you for your wonderful review! We're thrilled to hear that our equipment, organisation, and delivery met your expectations. Your recommendation means a lot to us, and we look forward to working with you again in future.
Brilliant
My first contact was with, Ruben. I then dealt with Stuart on the hire side of the business. From my first call on Monday afternoon, Stuart moved things around to fit me in and install 150m of matting on the Wednesday of the same week. Absolute first class service and the first time I have ever used the team. Here's to the rest of the projects to come. Thanks.
16 November 2023
Unprompted review
Reply from GroundGuards
Thank you for your fantastic review! We're delighted that Reuben and Stuart provided exceptional service and met your needs promptly. Your positive feedback means a lot to us, and we look forward to working on your future projects. If you need further assistance, just give us a call on 0113 267 6000.
Fantastic service from Stuart and the…
Fantastic service from Stuart and the team at GroundGuards, always a fast turn around, great communication and always helpful at a drop of a hat.
We would highly recommend and look forward to working with you on upcoming projects.
15 November 2023
Unprompted review
Reply from GroundGuards
Thank you for your wonderful review! We're thrilled to hear that Stuart and the team have provided you with exceptional service and communication. Your recommendation means a lot to us, and we're looking forward to collaborating with you on future projects. Thanks for choosing GroundGuards!
Always brilliant service from john and…
Always brilliant service from john and Ella and all at groundguards
14 November 2023
Unprompted review
Reply from GroundGuards
Thanks for the great review! We're glad John, Ella were able to assist. We appreciate your support and look forward to hearing from you again. Cheers!
excellent product and service
excellent product and service. next day delivery
1 November 2023
Unprompted review
Reply from GroundGuards
Thank you so much for your positive feedback and for taking the time to post this review. Remember, we're just a call away should you need anything else.
Ground Guard use on construction project
Stuart and Nick were very helpful and knowledgeable when visiting and advising on the product. We originally spent ££££'s on haul road construction but despite being designed by TW the ground kept on failing due to excessive rain fall. We arranged the mats to be installed and they arrived on a Saturday Morning and installed 60+LM within 2hrs safely without any issues whatsoever. We tracked 20t excavators, 8t dumpers and 60t cranes on the mats with no issues whatsoever. Upon collection it caused minimal disruption and the ground areas were left in tact. I would highly recommend the use of ground guard as i will use again in future.
1 November 2023
Unprompted review
Reply from GroundGuards
Hi Mike,
Thanks for your fantastic review!
We're thrilled to hear that our ground protection mats and the service provided by Stuart and Nick exceeded your expectations. It's great to know that our mats withstood the challenges of heavy machinery and adverse weather, and that the installation and collection process was smooth and efficient.
We appreciate your recommendation and look forward to working with you again in the future.
Great Hire & Sales Company to work with
Very fast turn around from quote to delivery.
Communication was clear and concise from start to finish.
Additional mats were required at very short notice this was no issue at all due the the vast quantity of mats on the hire fleet.
Highly reccomended and will use again.
22 August 2023
Unprompted review
Reply from GroundGuards
Hi Kate. Your recommendation means a lot to us, and we're delighted to know that you'll be using our services again. We understand that time is of the essence when it comes to ground protection, and we strive to provide solutions that are not only effective but also timely. Remember, we're just a call away should you need anything else.
A great professional company!
Working with Ground guards is always fab! Nothing is ever too much bother or trouble.
Always professional and happy to assist and help.
21 August 2023
Unprompted review
Reply from GroundGuards
Hi Sam. We're delighted to hear that you find working with us to be a great experience. Our team is dedicated to going above and beyond to assist and help our customers. Thank you for your kind words and for choosing GroundGuards.
I'm a Site Manager for OCU and we used…
I'm a Site Manager for OCU and we used GroundGuards on one of our sites on the Vrynwy project, always on time and completed the job in a tidy and professional manor
18 July 2023
Unprompted review
Reply from GroundGuards
Thank you for taking the time to leave us a review. We're delighted to hear that our service and products met your needs on the Vrynwy project. Completing jobs in a professional and workmanlike manner is very important to us, so we're pleased that you found our team timely, tidy and professional. Your recommendation means a lot to us and we hope to have the opportunity to work with you again on future projects. Please don't hesitate to contact us directly if you have any other questions or need our products and services in the future.
I am a Site manager for OCU and we were…
I am a Site manager for OCU and we were using the track matting for our HDD works. The operatives were on site on time and were very efficient with the installation process, All were polite and focused on getting their job done quickly & safely, I would recommend them for construction access works where putting in haul roads isn`t economically viable.
5 July 2023
Unprompted review
Reply from GroundGuards
Thank you for taking the time to leave us such positive feedback. It's great to hear that our track matting installation was efficient and our team were polite, focused and worked quickly to get the job done safely for your project. Providing safe and efficient site access is our specialty, so we're glad we were able to meet your site access needs. Please don't hesitate to contact us again if you have any other questions or require our products and services for future projects.
Stuart Hutchins has provided us with…
Stuart Hutchins has provided us with amazing service over the past week with 1 job in particular from cancelling and then rearranging just a few days later, he has been fast and efficient at getting us quotes and making it work! Highly recommended.
18 May 2023
Unprompted review
Reply from GroundGuards
Thank you so much for taking the time to share your positive experience. We really value your recommendation and will make sure to pass on your kind words to Stuart. If there's anything else we can assist you with, please don't hesitate to reach out.
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