Groover Reviews 1,462

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 372 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the platform for its ease of use and transparent process, which helps independent artists connect with industry professionals and expand their fanbase. Many highlight the valuable and constructive feedback received from curators, which aids in artistic growth and provides significant exposure through playlist placements and media features. The service is often described as legitimate, effective, and a turning point for many in their music careers, offering real connections and opportunities for global reach. However, some reviewers were not happy with the service, citing disappointing results, a lack of genuine exposure, and issues with curators not delivering on promises. These customers also mentioned concerns about misleading practices, such as tracks being added to playlists with very few followers or receiving generic, unhelpful feedback.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use,... See more

Service

People report ambiguous experiences with service, with some customers praising it as helpful for independent... See more

Social media

Customers had positive experiences with social media, with many finding it a valuable tool for promoting... See more

Staff

Reviewers mention positive feedback about staff, highlighting the team's unwavering support, courtesy, and... See more

Website

Users describe ambiguous interactions with the website, with many reviewers praising its ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They delivered! - shares and insight from curators - most importantly - on a per £ or $ spend for promotion - this has worked as a very cost effective but also very fruitful campaign in terms of gett... See more

Rated 4 out of 5 stars

Groover provides a great platform to get your music out in the community to ears that would probably never hear your music. The feedback is very good constructive criticism . The impact of having my m... See more

Rated 4 out of 5 stars

Groover is a solid platform for indie artists who want real listens and transparent feedback. The ability to target specific curators and actually receive responses sets it apart. Of those curators I’... See more

Rated 5 out of 5 stars

Groover introduced to so many radio stations and curators. My song was placed on approx. 7 radio stations and 5 playlist. This was more than I expected to happen. I received critical and honest feedb... See more


Company details

  1. Music Management and Promotion

Written by the company

Groover helps artists get their music heard. Through an innovative web platform, Groover connects artists who want to promote their music with the best curators, radios and labels seeking emerging talents. On groover.co, artists can send their music directly to a selection of blogs, radios, playlist curators, record labels and pros of their choice, get feedback guaranteed, and coverage! More than 5 million pieces of feedback have been given by more than 3,000 active music curators and pros, 1MM+ shares (reviews, playlist adds etc.) and 1,000+ signatures on record labels happened thanks to Groover.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I found Groover easy to use and I…

I found Groover easy to use and I worked my way around the site quickly. I have had some amazing results with curators having been picked up by a label Paper Garden Records and my songs are being played on networks and playlists all over the world.
Groover seems to be unique to any other forms of music promotion and has defiantly produced the best results for me so far.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Be skeptical and realistic about music promotion

I tried the service a few times. Honestly I think most of these Spotify music promotion sites are taking advantage of people, playing on their desires to be heard, many are flat out scams, Spotify is flooded with music now, only a fraction of a percentage ever gain any traction, the rest are dreamers wasting their money. I create neo classical piano music, not a popular genre, never expected much from it, but these music promo sites do just that, Sell you a dream! I would buy a few small campaigns here and there to test the waters, some of the curators who were listed as Spotify curators promised to share the songs, how ever, I never saw any spins on my Spotify artist page, that said I really dont bother with any music promotion sites, many are scams, many make unrealistic promises selling dreams but thats it. Music is and emotion, so its easy to manipulate people and take their money. Its your money, spend it any way you want, maybe you will be that half a percent that actually gains real traction! There's a lot of real talent out there, sadly most of it wont be heard as money is the motivating factor in the music biz

15 March 2025
Unprompted review
Rated 5 out of 5 stars

A Quiet but Powerful Part of My Journey

Groover has been one of the most valuable platforms in my artistic journey. As an independent artist, I’m very intentional about who I share my work with, and Groover made it possible to reach real industry professionals who actually listen, respond, and offer thoughtful feedback.

The platform helped me refine my sound, understand my audience better, and build meaningful connections that directly supported the rollout of my project. It’s one of the few tools that truly empowers artists instead of overwhelming them.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible .. this is a scam .! Avoid a t all cost.!

Horrible .! I believe this is some type of pyramid scheme . I think that most of these curators are fake. They give you some type of vague or fake feedback , and give you any excuse not to share your music. There is no policy that can protect payers. Do not use this z

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Groover has been a great platform for…

Groover has been a great platform for connecting my music with knowledgeable curators and industry professionals. Through Groover, I’ve been able to share my work with listeners who truly appreciate contemporary jazz and soul, and the feedback from curators has been thoughtful, constructive, and encouraging. It’s refreshing to receive genuine responses that help artists grow while also creating real opportunities for exposure. I’m grateful for the connections Groover continues to make possible.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer services and only helpful if you go premium

Beware before you spend money or your time.
Very poor matching services and only offer to assist if you subscribe to premium offers.
Toxic and offensice feedback from their own Groover playlist curators which they acknowledged but refused to deal with.
Much better options out there - research the others and consider before using.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A Boutique Experience for Independent Artists

Groover stands out because it doesn’t feel like a mass-market submission platform. The experience has a real boutique quality to it. One of the things that impressed me most is the level of care and accessibility from the team. If you have questions during the process, they’re responsive and available, so you’re not left hanging trying to figure things out on your own.

Another strong point is the range of curators on the platform. There’s a wide selection across genres and territories, which gives independent artists real opportunities to find curators who genuinely fit their music.

Overall, Groover combines a professional system with a surprisingly personal level of attention, something that’s rare in music promotion platforms.In platforms, period.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

TECHNICAL THEFT: 49.50€ taken (PayPal ID: 8UF873997V931341T) but campaign DELETED!

TECHNICAL THEFT: 49.50€ taken (PayPal ID: 8UF873997V931341T) but campaign DELETED!
Review Text:
"This is an absolute disgrace and a total lack of professional support. Yesterday afternoon, I paid 49.50€ to launch the campaign for my single 'Leave Me And Stay Away'. The PayPal transaction was successful (ID: 8UF873997V931341T), but Groover’s system threw a technical error, took my money, and COMPLETELY DELETED my campaign.

I spent time researching and hand-picking 21 specific curators, and now all that work is gone. I’ve been waiting on your live chat since 08:30 AM this morning with ZERO response, despite your '1-hour' reply promise.

You are holding my funds hostage and sabotaging my release window. I demand an immediate credit of the 49.50€ to my account and the restoration of my curated list. This is no way to treat independent artists who invest their own hard-earned money.

"I finally managed to get a response from a human being only after posting this Trustpilot review. However, their answer was disappointing: I was told I’d have to wait even longer because their relevant team is based in the US.

This is unacceptable. It’s not my problem if their team is in a different time zone; I’ve already wasted over 24 hours since yesterday at lunch. In more than 20 years of using the internet, this is the first time I've been charged for a service that simply failed to start.

AFTERNOON UPDATE

At this point, I’ve decided I want nothing more to do with Groover. I have officially requested to delete my account and I am now proceeding through a PayPal dispute to get my refund. Their lack of efficiency and transparency is a deal-breaker for any independent artist."
LEAVE AND STAY AWAY...

REPLY TO THE MERCHANT

I'm sorry, but you've made one mistake after another. Leaving aside yesterday's glitch and the money deducted for nothing, this morning I waited four hours for a reply in the chat, even though it says “within an hour” at the top. After four hours, you gave me a nonsensical reply and then disappeared again, until I opened a dispute with PayPal. Then you came back, only to tell me that I would have to wait some more. For me, this level of service is unacceptable, and PayPal probably thinks so too, since they accepted my request within a few hours. Happy ending.

FINAL REPLY TO MERCHANT

Thank you for the clarification. You have been very fair in this regard, and I appreciate it. I would like to point out that, as I explained above, it was not so much the mistake itself that caused me to react in this way, but rather the poor quality, in my opinion, of the customer service system. Thank you very much for the happy ending, and I apologise for the misunderstanding about PayPal.

9 March 2026
Unprompted review
Groover logo

Reply from Groover

Hi Daniel, I'm really sorry for this situation. We indeed had a technical glitch when you launched your campaign on Sunday. Our support team isn't available all weekend, and on Monday we have to catch up with all the weekend requests which explains the slight delay here. Today (on Monday) we were ready to fix the issue, recover your entire campaign, submit it and compensate you for the situation, but it seems you had already deleted your account, filed a dispute with PayPal and written this delightful review, all within 24 hours (Sunday included).

I must admit it's disappointing, I understand your lack of patience and your frustration, but it's really a shame that you couldn't wait a little more on the first business day following your issue for this situation to be fixed, despite our answers telling you that this would be entirely taken care of. I just issued a full refund. Good luck with your music project, and we're available if you'd like to try using Groover again.

UPDATE: PayPal didn't "agree with you". Since you had deleted your account, I voluntarily and manually settle the dispute with a full refund since you didn't even want the situation to be fixed. So it seems we were the source of this "happy ending". Who would have thought? PayPal never settles disputes in less than 3-5 days, which is still a decent support time. You left us only 1 day and couldn't wait more. That's your choice, but please don't think the whole planet acts the same. This is the first ever time in 8 years that we have a customer who escalates to this level in less than 24 hours, moreover after initiating their campaign on a Sunday. I don't know what more to say, but I hope that our future users will behave like almost all the previous ones except you when this kind of situation happens. We're more than sympathetic, we fix things, and we compensate the users for the issues that happen. Unfortunately, there was not enough time for you to witness this.

Rated 1 out of 5 stars

Disappointing.

Their genre match is absolutely deceiving and the overall benefits are ridiculously negligible for the price paid. (50 dollar investment translating into about a 100 additional streams which translate into 30 cents of revenue for the artist on spotify for a quality track.) The culprit of it all is that you apparently can even get your track approved by curators on the platform that just vanish into thin air afterwards without sharing your track as they claimed.

RE to your reply: As I already indicated, one share was categorized as a share in the system but WAS NEVER shared and I have a proof of this. After contacting both the curator and groover nothing changed.

3 March 2026
Unprompted review
Groover logo

Reply from Groover

Hi Victoria, I'm really sorry you had this experience of Groover. I can see you contacted 11 curators in your latest campaign, received 9 answers in the 7-day campaign, including 3 approvals that were all shared. I'm not sure what you mean by them not sharing your track after approving it?

This is quite a decent performance, since our overall average acceptance rate is 25%. It's true though that it's difficult to see a real uplift with only 10 contacts, we see a real difference when artists start contacting over 30/50 contacts. It's a different budget for sure.

It's important to take into account the potential ripple effect of these streams that come from completely new listeners: saves, personal playlist adds, additional plays, potential new followers etc. to measure the full impact, rather than a direct "ROI" which will always be a disappointing analysis. If you're looking for direct ROI, then I don't recommend you use any playlist/promotion service, as you may end up on shady/scammy websites that guarantee plays that will all be produced by bots. However, it's true you didn't reach out to our Certified Spotify playlists, so the playlists you reached out to have a lower impact on releases. The certified playlists are also more selective, so it's always a balance to find.

We'd be happy to help you target curators that are likely to have more impact on your release in case they approve it. Feel free to email us on support [a] groover . co

PS: regarding your reply, can you write directly to me about this: dorian [a] groover . co ?

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