Groomhere Reviews 

741
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, most reviewers were somewhat happy with their experience overall. Customers often find the product easy to use and clean, appreciating its convenience and effective performance. Many praise its ability to deliver a close and smooth shave, with some highlighting its gentle nature on sensitive skin. Battery life and useful accessories are also frequently mentioned as positive features by consumers. However, some customers also noted significant issues with delivery, including long delays, incorrect addresses, and items not arriving. There were also reports of poor customer service, with some experiencing slow responses, unhelpful assistance, or problems with subscriptions. Regarding the product itself, some reviewers found it felt cheap, required multiple passes for a close shave, or had design flaws like fiddly blades or slow RPM.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing high satisfaction,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the product's ease of use,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting negative... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick arrivals and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

741 reviews

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No recent history of asking for reviews

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3.4

All reviews

(741)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great piece of kit for a sensible price

I’ve been using this shaver for over a year now, have tried numerous others but found this one to be the best by far. Easy to use with interchangeable heads/trimmers and so easy to clean. Being able to replace the main shaver blades regularly is also a huge plus.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great shaver it so good I lover…

What a great shaver it so good I lover to use it on my face it effortless. It’s even good for shaving my back and my lower areas to like my ball willy and bum , it’s given me so much more confidence it feels so nice when it’s all clean shaven . I would highly wto every one thanks an again groom .

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

I heard good things about this item but having it myself I have realised it’s not what it’s advertised to be. Hardly removes any hair at all, be better off with a razor. Not a happy customer wasting money on garbage like this. Why is everything that is made these days just a pile of shit

22 March 2026
Unprompted review
Rated 1 out of 5 stars

They offer the worst replacement head…

They offer the worst replacement head service , they take weeks for it to arrive and a lot of times and I’m talking from experience , it gets lost and has to be re ordered ! customer service just fob you off with rubbish excuses and it takes forever ! I am a genuine customer and have been so disappointed in the service they provide !

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the product on Saturday and…

I ordered the product on Saturday and told them I wanted to cancel. Despite this they still shipped. I had evidence it was not in transit yet and gave plenty of notice but they ignored it. Worst customer service ever. Avoid like the plague.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I received my oder and loved the results

I received my oder and loved the outcome. Only hesitation was using the attachment for the "private" area, but painless and satisfied with everything.
This is a great product and highly recommend for a guy to purchase!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought the mens 7 floating head razor…

Bought the mens 7 floating head razor about 12 months ago and he loves it for his bald head - says its the best one yet. Was recommended by our son in law. Great with communication about when a new head is about to be sent to let us know incase we want to cancel and get it later

13 December 2025
Unprompted review
Rated 1 out of 5 stars

VERY POOR customer service

Custom service is very poor, I was bought the trim pod as a gift and after 3 weeks it stopped working, I emailed explaining my situation and sent videos of the shaver not working, they sent out the part they thought was the problem that I had to pay postage on. When I received the part it was not the part on the invoice, I explained I shouldn't have to pay postage as this is your fault, but no (Zubair, customer services manager) said it's the policy the customer has to pay postage!! I feel like I'm being penalized for my "poor explanation" even tho I sent videos and pictures (I'm not the expert in this field) and with all respect neither is Zubair by the sounds of it!! I'm now being ignored for weeks then after a number of emails by me threatening to take the situation further, I get a response just repeating the same old S**T. AVOID THIS COMPANY

I've now bought a cheaper one of Amazon that works perfectly.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Cut my under arms and bikini line!

Was 10 days late arriving. Poor quality and cut my under arms badly! Very sore. Also nicked bikini line. Not a close shave even on fairly flat areas like legs. Requires many passes to achieve anything like a decent shave! Not suitable for intimate areas. Unable to make a comment on FB, clearly to stop the torrent of poor reviews! Do not waste your money 😞

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Husband loves it!

Brought the shaver for my husband and he loves it. Had a bit of trouble with the round head falling off but once I emailed Lucy in customer services she sent me a replacement and it works perfectly.
I’m not a huge fan of subscription but there is the option to pause it each month until you need a replacement and you can cancel the subscription so ignore the moaning reports from others!
My husband wished he got one sooner, easy to use and a very smooth finish.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered nearly a month ago

Ordered nearly a month ago, still haven't received my order. Avoid at all costs as I'm now wanting a refund. Don't advertise a quick and efficient service if you can't follow it up.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Men’s pod 3.0

Men’s pod 3.0
Wife bought me it for Xmas - unfortunately an Awful bit of kit. Unable to shave, feels like you are ripping the hair out of your face. Piece of crap!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Super smooth

My bollocks have never been so smooth absolutely love this later shaver i do full body and i mean full body loving the look cheers guys

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected subscription cost

As the other reviews state, the subscription is lacking transparency. The blades are practically new and another charge was taken unexpectedly for replacement blades. As I have said to groom here, 1 to 2% one star reviews due to an issue his user error, 23% one star reviews is a UI issue. I have no trust in them and I won’t buy again.

2 March 2026
Unprompted review

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