Grocemania Reviews 

141
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Scammers. No order arrived. I will take it to higher authorities i will make sure they pay for their scam.

Rated 5 out of 5 stars

Good service. Called me to let me know that an item was unavailable and to check my order had been received. Reasonable delivery charge when you spend £10. £2.50 delivery, £1 cheaper than UberEats and... See more

Rated 4 out of 5 stars

Fast same-day single shop shopping, delivered within 2 hours of order for a 50 items £50 approx. medium-amount order. Had ordered all from the Tesco Express, but all items were sourced from Sain... See more

Rated 1 out of 5 stars

It said London delivery....they let u order, debit your account then tell you they only deliver to certain areas.....why isn't your order stopped when you put your address in???? Why is your money t... See more

Company replied

Company details

  1. Restaurants & Bars

Written by the company

Grocery Delivery in minutes! Order from any local grocery shop or supermarket and get your order in minutes! Dozens of shops and only £10 minimum order value!


Contact info

2.8

Average

TrustScore 3 out of 5

141 reviews

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2.8

All reviews

(141)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad experience for ordering first time

I would not recommend ordering from here. I ordered for the first time, I placed an order and received it 45min later. I received the wrong items as well and some items were missing from my order. The fresh veg was not what I expected, the ginger was rotten. This was the first time I ordered and will be the last.

30 April 2021
Unprompted review
Grocemania logo

Reply from Grocemania

Hey Roma,

I am so sorry to hear that and please accept my deepest apologies. We are a small company who is providing deliveries for local stores, and sometimes it happens that the store might miss a product - I will definitely investigate why this happened now!

I can see that you have used a 10 pounds off discount and more than happy to refund you the remaining amount.

KR,
Support team

Rated 5 out of 5 stars

Reliable and fast

Ordered from Grocemania twice and was really satisfied. Quick and efficient deliveries. Great customer service!

16 October 2020
Unprompted review
Rated 5 out of 5 stars

Amazing fast service

Wonderful service and groceries arrived in around an hour, I couldn't believe it. Bread was a week from expiry date, very pleased. One item missing must have been out of stock, it had already been refunded by the time I went to look for the telephone number. As another customer has said, such a pity I couldn't tip the young driver

4 May 2020
Unprompted review
Rated 5 out of 5 stars

Great 5* service provided by Grocemainia.

I have used Grocenania twice now.
I am totally pleased with the services offered.
Speedy delivery of items. Although at this time it's hard to express anything in the same way. I know my gratitude was conveyed as was the great pleasure on the delivery drivers faces that they were able to help me.
Even more so, I was completely taken with the fact that, I was called out of courtesy to check that I had received my order without any problems..
Thank you Alexandr & to all staff at Grocemainia for the great service you have put in place for us all.
I am in fact a disabled customer whom has not been assessed or given a slot for my regular supermarket shopping. Life would be so much more difficult without your service.
Thank you so much.

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ! I actually had a bag of shopping missing as it was quite a big grocery order and the team at Grocemania we’re amazing and did not stop until the missing bag was found and delivered and gave me a discount voucher for my next shop too ! They were professional, prompt , decent and dealt with the issue . Thank you again guys !

24 April 2020
Unprompted review
Rated 5 out of 5 stars

This is the second time in 10 days this…

This is the second time in 10 days this company has come to my rescue.

I cannot thank this company and their affiliates for the speedy service that they offer.

One minor point, would Grocemania make it possible to tip the delivery team via payment on their site?

Again, many thanks for all of your kind assistance during these times.

God bless you all

21 April 2020
Unprompted review
Rated 5 out of 5 stars

Very responsive support team

Very responsive support team. Great service at the time of crisis - just what we needed in a household caring for an at-risk family member.

15 April 2020
Unprompted review
Rated 4 out of 5 stars

Prompt delivery of shopping

Prompt delivery of shopping. This was my second experience of using the service and I would use it again. Some substitutions were necessary, which is completely understandable in current circumstances. One or two substituted products were not ones I like, so it is best to telephone to check their suitability, as happened the first time I used Grocemania.

13 April 2020
Unprompted review

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