GrisportReviews 

Excellent boots and shoes at a good price. Fast and efficient delivery. Top marks.

The Boot is comfortable. But the laces last just 2 months. Really terrible for Grisport Boots of this price. Disappointed... (Bought through Amazon so delivery was quick)

Was looking for a boot to give support rather than wellies so opted for a pair of gamekeeper boots. Absolutely a fantastic boot. Comfortable from the box, supportive to ankles, sturdy and stable underfoot, over many different surfaces. Blown away by how impressed I am with these boots. Well recommended.

Bought a pair of Grisport Dartmoor shoes. Great leather uppers and very comfortable BUT the vibram soles (which I bought as non slip) are slippery. Dangerous on granite (pavement edging), man hole covers, car park paint, zebra crossing paint, slate (fair enough), rocks at the beach, and other smooth surfaces where my cheap sandals have no problems. Such a shame as I'd live in these shoes otherwise. The same shoes with rubber soles would be perfect. I only wear these shoes in the garden now and they are ok on mud and grass.

I purchases a new pair of Grisport Dartmoor learther walking shoes. I wrote a review on their website saying that although the boots were very comfortable, they were let down by very poor insoles. which only lasted a couple of months. I commented that I would rather pay a few pounds more and get decent insoles, and awarded a 4 star rating accordingly. A little time later I noticed my review had not been published.

I then noticed that every one of hundreds of reviews of all their different boots and shoes were 5 star. Clearly they are ditching all reviews of less than 5 star. A sad state of affairs when the products appear to be of reasonable quality.

Awful company! Bought a pair of game keeper boots at a cost of £155 and after 8 outings they are falling apart. They blocked Me on social media and ignored my complaints so Having to contact trading standards and my credit company to chase these crooks down 🤬🤬🤬

I’ve given Grisport, both the UK outlet and the Italian parent organisation, every opportunity to address my issue but, after many months of evasive and downright negative responses from both, I am forced to publicly detail my abhorrent experience with them. I strongly advise anyone in the market for a pair of boots to steer well clear of the company’s offerings and instead consider rival brands such as Berghaus, Scarpa, Inov-8, Haglöfs, Hanwag, or Asolo to name just a handful. What makes this circumstance even more pathetic is that I was previously a satisfied customer of Grisport (having previously bought three pairs of their product) but their recent unhelpfulness means I will never, ever purchase from them again. Here’s the situation:
In November 2019 my wife purchased a brand-new pair of the errant company’s boots and gifted them to me for Christmas. The boots were purchased from a supplier on eBay. Now, I’m a reasonably regular walker but probably don’t cover more than twenty miles specific walking on a weekly basis so, when the boots failed after only a few months in early April, I wasn’t impressed.
Quite obviously a manufacturing fault, the upper part of the boot - the soft waterproof material - has separated from the bottom rubber (?) part, effectively unrepairable. This I had confirmed by an operative within Timpson’s High Street shoe repairers.
I naturally attempted to contact the original vendor on eBay but, unfortunately, they had gone out of business. Even after successfully navigating eBay’s own hurdles (me not being the original buyer) as the purchase had been made over three-months previously, they were unable to help. And so, I turned to Grisport UK for help.
I spoke with an operative named Gavin who initially seemed quite helpful on the telephone but my subsequent email and follow-ups were all totally ignored, not even acknowledged. So, I then emailed two directors at Grisport’s parent company in Italy explaining how extremely frustrating it was to be caught in an unhelpful spiral where no-one appeared to want to assist me with a legitimate problem. I asked the question; what if the problem I’d experienced could be avoided in future by machine re-calibration? Or perhaps the company had received a wanting batch of materials used in the construction of the boots they would be better avoiding? Surely, even a cursory evaluation of my problem might have been beneficial to their production mechanics, I thought.
The response I received did seem vaguely promising: “Unfortunately since we do not sell directly to the end user, we can’t take claims from the private customers. We instructed our UK distributor to take action. They already advised that the shoes you bought are from a customer of their”. Unfortunately, Grisport UK simply refused to help once more, their last email to me reading “It would seem this seller on eBay is not one of our registered stockists and you may have been sold a second hand pair. To clarify again – we are not responsible to replace/refund these boots, the seller is”.
Ignoring the condescension inherent in this response (“you may have been sold a second had pair”), and the fact the issue is obviously a manufacturing defect, my experience illustrates the extent of Grisport’s Customer Service – non-existent! Absolutely atrocious, utterly wanting.
My considered advice: do not buy from Grisport, ever!