Gretna Green Reviews 41

Christina , in the Hub, saved the day. Thankyou so much for helping this auld wummin who can’t operate a mobile phone.

Very bad area. So is Springfield likewise Scotland.

Very poor - arrived with my partner and my mother went to sit at a table which had a reserved plaque on table but no name on and no time blonde haired lady came straight over and said quite sharply hou can’t sit there it’s reserved - we did state there was about 20 tables with a reserved plaque on with no names on any of them or any times table were reserved for ( we were here 1:45pm Sunday 6th July . Anyway we moved to another table I got tikka masala my partner a small burger and my mother a mini mixed grill - meal eventually arrived masala was ok burger ok mini mixed grill chicken was well over cooked struggled to even cut it either the steak knife asked my mother how it was she said horrible - we then tried the baked Alaska two servings after waiting 15 minutes and having to go and ask at the bar if they had forgot about us it was here after another 5 mins wait - so disappointed having to wait 20 minutes for desert and as we were leaving the reserved seats were still empty - just thought the staff member was rude it has put us off coming again

I got married here on 25/06/25. Upon first arrival I couldn't fault the team. Kind, helpful and informative. After travelling for 7 hours we decided to get some food in the restaurant. I had the buttermilk chicken curry. Just a few hours later I was stuck in the bathroom being violently ill. Following day the wedding time had arrived. I just about managed to get through it feeling incredibly ill. Because of this I missed out on 2 breakfasts and a evening meal I had paid for. It completely ruined my time and experiences of everything I did because I felt so poorly. I reported the case to the front desk and didn't even get an apology, I wasn't questioned what dish had made me unwell. I had to repeat it twice before it was taken note off. I have been a professional chef for 15 years. Such a serious case should be handled better, especially when people are eating there before one of the biggest days of their life! I cant help but feel a little cheated of what I expected my wedding day to be like.

Don't go here. I booked what I thought would be a lovely valentine's experience for myself any my husband as we stayed at this hotel 3 years ago when we got married.

Since then it has gone down hill. Awful. It was busy and loud in the lounge. I got bad anxiety because of it. I'd asked for an afternoon tea to celebrate my husband's 50th in advance and got told they couldn't accommodate this yet there were others having afternoon tea for a 60th.

The restaurant was crowded but cold. We waited half an hour for someone to take out order. Then an hour for our meal and an hour after for our pudding. Terrible service and the food wasn't nice so we couldn't eat it anyway. Again, this all gave me anxiety.

Because of this I couldn't even face the crowded restaurant for breakfast. So I missed out on everything I'd paid for.

The whole thing caused a strain between me and my husband so the valentine treat I booked for him was ruined.

Gretna Hall is definitely not what it used to be. If I'd experienced it for the first time this weekend, I would have never bothered again.

I did complain via email whilst there, but this got totally ignored.

Honestly, choose somewhere else if you want a quality experience.

After receiving an afternoon tea offer card through our door we decided we would book this for a Birthday treat.
We proceeded to go through Smiths website and book a table for 1.30 26/01/25. On arrival we gave our name and said we were there for afternoon tea to be told we had a table but we weren’t booked for afternoon tea (to be clear we 100% booked through the afternoon tea link on website) we were told by staff the manager would have to decide if we could have afternoon tea. We took a seat and the manager came over he said we didn’t have a booking for afternoon tea we showed him that we had booked through the website and he informed us that because we hadn’t wrote in the additional information box that we wanted afternoon tea the booking wasn’t valid and also we should of bought a voucher online and in the same breath told us the card that we had received through door didn’t tell us that unless you scan a QR code. (Whoever proof read and authorised distribution of the flyer wants hung out to dry!!) He then proceeded to say there had been cancellations so he would ask the kitchen, on his return he said we couldn’t have it at this time but we could go away and return later or book for another day. I was speechless if they had been busy i would of understood (there was only one other group of 3 in the whole place and we were a group of 2) and had just been informed there had been cancellations for afternoon tea! I declined the weather was awful and going home on a miserable day to come back hour and half later wasn’t appealing. I asked had they had this issue before and he admitted they had. Why would you have a link to book a table for afternoon tea for it not to work properly. This is a 4 star hotel you expect 4 star service even if he had said might be a slight delay due to the mix up we would happily of bought a drink and waited but he told to go away isn’t acceptable. The best advice I can give is if you are celebrating an occasion then book elsewhere as if there is an issue the customer service is non existent and you will end up like we did. I suppose the best I can say thanks to Smiths this is a Birthday I won’t forget!

Last minute booking for 14 of us Saturday before Christmas. Pre booked meals so when we got there went as smoothly as it could. CAZ was amazing as other staff. Couldn’t have been any more helpful

If I could have given zero stars I would

Extremely disgusted at the pricing practices at Gretna Green Outlet:

My son was looking to purchase a kilt which was perfectly sized and exactly the Tartan he wanted.

Tried it on and it was a perfect fit.

Label stated:

Waist 34"
Hips 44"
Length 24"

£360

Flashes included

He was then told by the lady in the "Big Wee Shop" that that was not the price he would pay as it would have to be made to measure and that particular kilt would be in the region of £900!!

Clearly a method of "upselling" to a higher price and lower quality.

Underhanded? I think so.

Thank you for an amazing wedding. Mark the minister was just lovely ☺️

Stopped in Gretna Green on Friday of this week and it was a good experience. Had a good visit.
However, we stopped on the way back on Saturday and was a disaster. The food choice we wanted wasn't available despite being on the menu board, the sausage rolls looked like they had been lying for a fortnight and weren't edible, the chilli was dry and tasteless. Should have went to the outlet village for burger King.

I purchased a scarf online on November 19th with payment taken. Have sent two chaser emails but no response and no scarf. Is this a scam?

I purchased a purse online and was contacted quickly as the item, which was the only one in stock, had a minor scuff. I was emailed a photo and offered a discounted price. Very honest and clear communication.

Stopped at 5.40pm , was told shop closes at 6pm . Queued for a coffee in the conservatory and was told they had no oat milk and to go try the food hall take away for a coffee where they should have oat milk . Woman in there had closed down the coffee machine 15 mins before closing time.
Expensive gift shop , opening times debatable, doesn’t cater for lactose intolerant all the time , give it a miss.

I bought online a keepsake tin of shortbread Walkers with Gretnagreen.com The box arrived slightly damaged, which I wouldn't have minded if it had been bought the shortbread for myself but my intention was to give it as a keepsake tin gift to a friend. Why do Gretnagreen pack it so poorly? Tins are easy to bash or dent, we all know that. On top of all the Best Before Date is only 20 days away! Probably the shortbread is not stale (haven't open it)& are still dry & crunchy but the point is that it was for a gift and to see that Best Before Date does not look any good. No bother buying online next time...

We booked our wedding quite last minute, about five weeks before we got married. Lesley was our contact for the booking which was so so simple. We got married in the blacksmith shop by a minister booked by Lesley who was perfect too. After booking, you have to fill in a form and send your certificates to the registrars office, Lesley helps with all this too. The ceremony was full of love and laughter and the room was so so pretty with 0% tack. I’ve never been to Gretna before, but having read the reviews I didn’t have high expectations. But I was so wrong, the people were so friendly, the place was beautiful. Everything ran so so smoothly. I didn’t expect the included photographer to produce pictures as beautiful of the ones that arrived through the post at home in a gorgeous album four days later! After the ceremony we moved outside for photographs. Yes there were visitors around us but they stayed behind our invited group of guests. They clapped and cheered and wished us congratulations. We then walked over to place a padlock on the LOVE wall. This was followed by afternoon tea at Smiths Hotel. Yet again, this surpassed expectations the food was excellent. The staff were so attentive and being just 100 yards away from the blacksmith shop. It was perfectly located for us all to park and meet. I couldn’t recommend that you get married at Gretna Green any more . I want to do it all over again 🤣 and even some of my guests have said they plan on coming back to renew their wedding there. Thank you so much to all of you who might read this who made our day so perfect.

I booked through booking.com. my fiancee died and they wouldn't cancel.my booking.com free of charge despite having 8 weeks notice. They said it was booking.coms policy. Booking.com said it was there policy not to cancel despite their website saying they are free cancellation. All they had to say to booking.com is there would be no charge. Like how they are compassionate & understanding

Decided to choose hotel for overnight stay for 18 year Wedding Anniversary as previous experiences were very good and checked reviews still good. First issue when we arrived was like wacky races trying to find parking space as there was a wedding on and they had more staff in than normal, common sense would say that as probably weddings on a weekly if not daily basis there would be a parking system in place with allocated spaces for wedding party guests, paying guests and also staff instead of a free for all, maybe if they had so many staff in someone should have been out there advising where to park as well. We then went to Reception and i was asked for a debit card for security fine but didn't inform me that they would take a £1 of my account not the amount but the principle and then instead of paying balance of booking when leaving we had to pay it when arriving never done that before also not informed that in order for lights etc to work we would need to put card in slot in wall in room. So we then got to room that is supposedly an easy access room for wheelchair users etc, the room was like an oven and only has double doors that open out to small pation area not very security concious, no fan in room either should be available without having to ask for it especially in the heat we have been having and the fact you can't leave the door open when not in room the room was also very small and claustraphobic. The food was ok i thought but when i returned home i was very unwell with upset stomach etc after breakfast i used the facilities and in the same toilet there was a staff member who left without washing their hands, have we not came out from a pandemic where it was mandatory to wash hands and cleanliness has that bee forgotten so important but regardless hand washing after toilet common sense. So disappointed will not return do not waste your hard earned money choose somewhere else.

Hi the Days Inn great helpful yet to try the food in the services, staff are happy, kind helpful.

Called in on our way back from Scotland with a coach holiday. Decided to have a meal there - BIG MISTAKE !!
Lukewarm soup - stale rolls - cold ,undercooked bacon, cold beans, hard "slabs" of fried bread and hash browns. P*SS-POT POOR !! We WILL NOT be eating here again. AVOID !!

I took a day off work for a job interview with Gretna Green Ltd as Digital marketing manager and they cancelled the interview last minute saying they had hired someone. If you have a process for interviews you should stick to it! A company with low morals.