Green Water Sports Reviews 

204
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

red board. need air vale repaired warrant 5 years had board 2 years. paid $ 951.00 dollars. contact sales person said i would have to contact red board company. trying for a month. can not find a ph... See more

Company replied

Rated 1 out of 5 stars

Product was ok, however the shipping policy and COST was absolutely redicilous ... $35 dollars for a tiny part and $17 to ship ... never again !!

Company replied

Rated 2 out of 5 stars

I was waiting for my paddle ans I received a message saying that it was not in the stock anymore. So I had to do wait again.

Company replied

Rated 1 out of 5 stars

The merchandise I purchased was not as I expected.

Company replied

Company details

  1. Hobby Store

Information provided by various external sources

First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

204 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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1.4

All reviews

(204)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are great!

These guys are great! Their service was right on and my RED 10'8" Ride was delivered right on time! They also helped me with picking out the right paddle. Thanks so much for everything, I would definitely recommend these guys for online ordering!

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
I purchased the wrong SUP and I contacted the company immediately. Julian was very knowledgeable, patient and friendly. He helped me change my order. In addition, I was concern about the delivery date and he assure me the SUP was going to arrive on time... and IT DID! Thank you so much... I am enjoying my SUP!!!!!!!

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ordered A Starboard Carbon Paddle from these guys and received a defective one. I emailed them to see about getting a replacement and Very quickly received and email back from Julian to help out. . Starboard , like everyone, did not have a replacement available at the time so it took about a month to get the replacement. Julian at Green Water was all over it and stayed in contact with me over the month updating me on when I should see the new repalcement paddle. Really excellent customer service on these guys part. It's rare to have a business stay in contact as well as they did over a defective replacement. The defective paddle was no fault of theirs, it was a Starboard issue. I will definitely shop with Green Water again.

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I had to change my shipping address…

I had to change my shipping address after the order was placed. A live person answered the phone, helped me make the change, and afterwards emailed me to confirm the change had been made.

100% satisfied. Great customer service!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

They answered every question I had

Green Water Sports answered every question I had, shipped when they said they would and my board showed up surprisingly quickly - exactly when they said it would too!

3 August 2020
Unprompted review
Rated 5 out of 5 stars

I had great experience

I had great experience. I bought my 2020 brand new race paddleboard from Green Water Sports, they provide excellent customer experience. Enoying my board during the summer. Thanks!

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

I bought a board and sail, they processed my payment immediately and they sent it by mail expeditiously. That, is how business should work. Thanks.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I had some questions before buying my SUP and they answered quickly and efficiently. Also my product arrived in only a couple of day.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - shipment was even faster than I had thought it would be. I will check the website first next time - they have good prices and sales are even lower.

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Great Company!

This is a great company. They have all the top brands, great prices and the best inventory I have found. Very prompt service and free shipping on a big item I just purchased. Website works well, the products are well-described and my numerous purchases have been glitch-free.

11 June 2020
Unprompted review
Rated 5 out of 5 stars

What a B2C experience should be

Website is easy to navigate. Chat agent was friendly and responsive. Prices were fair. Shipping timeline was represented correctly. Will be a repeat customer!

2 June 2020
Unprompted review

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