I get email and text communications informing me of the next visit. On the day I was text with the arrival window and name of the person attending. On all the visits the workman isn't here long, they... See more
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Review summary
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TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS. THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED ARE... See more
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The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one... See more
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I am usually out when you come but the job is always done well. The only problem was the occasion when the boundary wire for my Robo mower was cut by mistake but GreenThumb paid for it to be fixed.
Company replied
Company details
About GreenThumb Lawn Treatment Service
Written by the company
Trusted For Over 40 Years
GreenThumb has been caring for lawns for over 40 years, helping homeowners across the UK get more from their outdoor spaces. With over 220 branches nationwide, we’ve supported more than a million customers with expert, tailored lawn care designed to keep gardens looking their best all year round.We now offer even more ways to look after the outside of your home, including mowing, garden tidy-ups, hard surface cleaning, weed control and window cleaning.
Our tailored treatments help lawns and gardens thrive by feeding and aerating the soil, controlling weeds and moss, and repairing bare patches, while also keeping paths, patios, and windows looking their best.
We want looking after your garden to feel simple. Customers have access to their own GreenThumb account, where they can keep up to date with treatments, recommendations, appointments and billing whenever it suits them. They can also enjoy our LawnLove rewards platform, with savings at over 300 popular brands, including supermarkets, fashion retailers, restaurants, holidays, days out and cinema.
From regular lawn treatments to practical garden and exterior care, GreenThumb helps keep outdoor spaces healthy, tidy and ready to enjoy. So, whether you’re planning a family barbecue, relaxing outside, or simply want a garden you can be proud of, we’re here to help make life a little greener.
Contact info
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
- 08000 111 222
- greenthumb.co.uk
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4.3
Excellent
4K reviews
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A great job was done by Steven and his partner
A great job was done by Steven and his partner. They were both very pleasant and polite. I have had GreenThumbs for 20 years + and I have always been satisfied with the team.
18 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Ann, thank you so much for taking the time to leave us a review.
We are delighted to hear Steven and your local team have provided you with a great service, many thanks for your feedback and for your continued loyalty :)
Thank you, Gill
I am very pleased with Green Thumb
I am very pleased with Green Thumbthe work that gets down is excellent the staff that comes to
Me are excellent friendly they explain to me everything that they are doing
H
16 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you very much for taking the time to leave us a review. It's wonderful to hear your local team have provided you with a great service, your kind words are greatly appreciated.
Thank you, Gill
First class service by your employee
First class service by your employee, he was friendly, polite and also gave good tips and recommendations.
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Andy, many thank for taking the time to leave us a review, we really appreciate your feedback.
Thank you, Gill
I booked a video call with green thumb
I booked a video call with green thumb. Nobody joined the call. No reply to my email to customer services. Needless to say i will not be using this company.
18 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Graham, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
Disappointing service
We have been using GreenThumb for about twenty years and over the last year, our lawn is the worst we have ever seen it. There are more weeds, especially thistles than grass and despite speaking to someone over a week ago and discussing our concerns, no one has been in touch. Very very disappointing treatment of loyal customers
11 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Clare, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
Friendly competent staff.
Friendly competent staff. Arrived on time. Complimented us on the condition and maintenance of our lawns.
11 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Allen, thank you very much for taking the time to leave us a review.
We really appreciate your feedback and are so pleased to hear your lawn is thriving with our treatments!
Thank you, Gill
Arrived when said they would
Arrived when said they would. Very pleasant and explained what they were doing.
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Alison, many thank for taking the time to leave us a review, we really appreciate your feedback.
Thank you, Gill
Thorough careful job
Prompt, efficient, friendly service, thorough job of re-seeding my lawn, results very good.
29 April 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Martin, thank you very much for taking the time to leave us a review.
It's wonderful to hear your local team have provided you with a great service, your kind words are greatly appreciated. Thank you, Gill
Greenthumb
The representative of Greenthumb, Steve, discussed all the options as to how to improve my lawn and then spent most of the morning completing the identified work. I found him knowledgeable and professional
18 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hello Claire, thank you very much for taking the time to leave us a great review! We really appreciate you sharing your experience with us and are delighted to hear Steve has provided you with a fantastic service :)
Thank you, Gill.
Good company…average lawn
Good company, nice operatives, but I really don’t see that much improvement in the condition of my lawn
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Andrew, thank you for taking the time to leave us a review.
You are due to have your next treatment soon so I will leave a note for the lawn operative to assess your lawn to determine if there are any issues, we will be in touch soon.
Thank you, Gill
Reply from GreenThumb Lawn Treatment Service
Hi Andy, thank you so much for your kind words, we really do appreciate you taking the time to leave us a review :) Thank you, Gill
A well run, professional Company
I have been using Green Thumb for regular lawn treatments and I am very impressed with this Company. They are professional, efficient and my gardens look great in their care.
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Amanda, thank you so much for leaving us a review.
We are thrilled to hear your local team are providing you with a great service, your kind words are greatly appreciated.
Thank you, Gill
Poor customer service
Despite trying to contact customer support several times they are just unresponsive. Consistent date changes to services and very expensive for what they offer. I certainly wouldn’t recommend
1 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hello, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
Any issues with the garden they are…
Any issues with the garden they are fast efficient and the results are v good .
Great team
8 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Peter, many thank for taking the time to leave us a review, we really appreciate your feedback.
Thank you, Gill
A fabulous service giving a plush green…
A fabulous service giving a plush green lawn. Reminders are always sent so you don't have to think about it what needs doing when it is all scheduled for you.
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you very much for taking the time to leave us a review! We really appreciate you sharing your experience with us and are delighted to hear your local team have provided you with a fantastic service :) Thank you, Gill.
Would recommend Green Thumb
I have used Green Thumb for about 15 plus years and my lawn has no weeds which is great . Price continues to increase so now have less treatments per year . I would however recommend Green Thumb.
15 May 2026
Reply from GreenThumb Lawn Treatment Service
Hello Andrew, thank you very much for taking the time to leave us a review.
We really appreciate your loyalty and recommendation, thanks for the lovely feedback!
Thanks, Gill
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for taking the time to leave us a review, we appreciate your feedback.
Thanks, Gill
Difficult to contact and no service offered
Used Greenthumb for couple of years and was very happy and satisfied with their service. However in past 6 months service levels have declined. They are very difficult to communicate with, messages via their portal, emails and phone calls to the local branch (Barnet) remain unanswered. My last treatment with in January, current treatment overdue and they still take the monthly direct debit without providing the service. I understand the company was sold and decline in service has coincided with this change.
19 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Ian, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you
I am usually out when you come but the…
I am usually out when you come but the job is always done well.
The only problem was the occasion when the boundary wire for my Robo mower was cut by mistake but GreenThumb paid for it to be fixed.
14 May 2026
Reply from GreenThumb Lawn Treatment Service
Hi Alaine, thank you so much for taking the time to leave us a review.
Thank you for your feedback and its great to hear your complaint was resolved!
Thanks, Gill
The operative Dan Gregory arrived at…
The operative Dan Gregory arrived at the appointed time was, as always polite and knowledgeable. He recommended some helpful tips.
19 May 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hello Susan, thank you very much for taking the time to leave us a lovely review.
We are delighted to hear Dan has provided you with an excellent service and given you his expert advice to enhance your lawn condition :) Thank you, Gill.
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