I get email and text communications informing me of the next visit. On the day I was text with the arrival window and name of the person attending. On all the visits the workman isn't here long, they... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are very nice and helpful. Treatments always seem to work well.

Reply from GreenThumb Lawn Treatment Service
Lot of weeds, and every time I inform you but no treatment is done, so they keep on increasing
Wish to have Nutrabooster, recommended today

Reply from GreenThumb Lawn Treatment Service
The quality of your products have obviously declined over the recent years.
I am charged £200 a year and have had to spend that amount again this spring on weedkiller, grass seed and an Electric Rake/Scarifier, all because your products don't work.
I am happy to share photos of my current lawn c/w black dead moss.
Further for the last two years you have tried to delay the scarifying and aereating past the 12 month payment period. I would therefore have paid for a service I have not received (this service is the most time consuming and expensive aspect of your work)
Because I complained the first year you had to come out on December 16th 2025 to carry out this work.

Reply from GreenThumb Lawn Treatment Service
Can just leave them to get on with the job. We were overseas whilst they carried out the drive cleaning and we are highly delighted with the result so now having the back patio treated. 5 treatments on the drive frome August 2025 to approx November

Reply from GreenThumb Lawn Treatment Service
The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one showed up.

Reply from GreenThumb Lawn Treatment Service

Reply from GreenThumb Lawn Treatment Service
I have had almost 3 years of your service and I find, to my regret, that, although the lawn my be a little more aerated and there is a little less thatch, it now has more weeds than it had when you first came to give it a lawn dressing. I Thank you for the useful things your staff have done, but I have come to the conclusion that I am not seeing true value for my money. Having taken yearly contracts (starting July 1st 2024) I shall honour the June 1st, monthly payment, to complete this year's contract.
I shall then instruct my bank to terminate the standing direct debit. and we shall cease to have any further obligations to each other.

Reply from GreenThumb Lawn Treatment Service

Reply from GreenThumb Lawn Treatment Service
A good job on aeriation and scarification needed more top dress and seed in my bare patches for £800+ total cost
Have asked for a visit to assess

Reply from GreenThumb Lawn Treatment Service
The grass is really lush after 4 Quarterly treatments. Just needs mowing now.

Reply from GreenThumb Lawn Treatment Service
TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS.
THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED AREA. AS YET THERE IS NO SIGN OF WEEDS DYING BACK!

Reply from GreenThumb Lawn Treatment Service
No problems with the service but after my years using GT I’m beginning to see less reaction/improvement from my lawn after a visit which is a concern.

Reply from GreenThumb Lawn Treatment Service

Reply from GreenThumb Lawn Treatment Service
I had my lawn treated in the past and could see how the treatments are boosting the look of the lawn. for different reasons I stopped it after few years and started it again about a year and half ago and this time with a monthly payment as they said they give an additional treatment. Since then my lawn was treated in a pair of treats - each time every 2 treatments were done in a gap of 1-2 months and after that about 4-5 months gap. the results can be seen on the lawn. It looks as if there is nothing was done. last treatment was end of January called "Spring ready" and it said the treatment will start work when the right condition come - not sure what is the right condition as I cannot see anything and the Summer treatment is in few days.
very disappointment and seriously consider if to continue.
Additional information as of 26/05.
According to the website the spring ready treatment (applied on January)
Spring Ready lays the foundation for greener, healthier grass as the weather improves, helping your lawn wake up at its best. It will be great if you can explain over a call how this should be reflected on the grass.

Reply from GreenThumb Lawn Treatment Service

Reply from GreenThumb Lawn Treatment Service
Very polite and helpful was the chap who carried out the treatment

Reply from GreenThumb Lawn Treatment Service
The guys turned up on time, explained the treatment and left everything very tidy. They were extremely helpful and friendly

Reply from GreenThumb Lawn Treatment Service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.