Ohms Reviews 

Smooth changeover so far, good comms and they were able to take start reading from my smart meter.

Great value,seamless changeover from another provider, easy so far to deal with- admittedly no issues to have had any need for customer service so far. Happy to recommend

No hassle no fuss easiest switch ever and the best prices :)

Easy to join. Works well as expected.

GNE took our meter readings remotely for 7 months, then missed November, and then estimated December's without informing us. I'd never bothered to read the meters until now and couldn't take a manual reading from the gas meter through it being faulty, meanwhile they dropped our direct debit amount!!! Tried twice to phone them, gave up after 30 minutes, messaged them through the app and got a generic reply. Finally got through, customer service based in South Africa, polite enough but just as well have been a robot. Long story short, told them if not sorted by Friday then I'll change suppliers.....not holding my breathe.

Wrong bills for 12 months (from move in date), by wrong I mean £350 per month for single occupancy, wrong meter readings, ignored my complaints one after another and ignored my attempts to update the meter readings so that it wasn't the ridiculous estimates. At one point I had over £1000 in debt with my account and I had my heating switched off at the mains from October 2020 - now (Jan 2021) as I'm terrified of finally getting a response back that tells me 'yes, your bills were correct'.. My living room is 12 degrees. My latest response from them was to give a new reading and wait 3 months to work out the average and then count back.. 3 more months with you? No way. If I was, like my nan, a single pensioner living on their own with no support and no customer service I would be found dead, frozen in my living room by the bailiffs knocking down the door for the unpaid extortionate bills.. I am now seeing legal advice and switching as soon as possible. Also, in response to the reply I received to this review - this is yet another ticket closed on an issue that is still not fixed. I have had to send pictures again because the meter reading you have is still completely wrong.

EDITED: Awful, awful company. Lure you in with a great price (which you don’t get once you sign up). I’m supposed to pay a fixed £80 but it’s different every month. Today they took the £80 and another £250 as 2 direct debits, no explanation! I wish I’d stayed with my old company. I am having to contact green network every month, it’s very frustrating!! EDIT: GN have tried to have this review removed with trust pilot. They’ve not apologised for taking extra money out of my account - they actually sent me an overdue bill today when I’ve already paid them. More than once!!

I am very pleased with Green Network Energy. The system operated is simple, straight forward and easy to use. They contacted me when my monthly payments were too high and they reduced them accordingly.

Very helpful service from Tino today - I had lots of questions that required him to listen to a very lengthy explanation. He was able to resolve my issue quickly and to my satisfaction so I am happy

I have sent 5+ emails about a gas leak which caused a very high bill, I have had no response to my emails and I am now being asked for £600+. Despite not responding to any emails they are very happy to send lots threatening to send debt collectors round!

I suppose I was tempting fate when I made my last post, saying how pleased I was that, at last, it seemed the problem with my in-house display unit had been solved. For a few days it began working perfectly - until I posted the latest review last week. Since then it has steadfastly refused to connect to the smart meter, telling me that the connection has been lost. Naturally, I have tried a number of fixes, all to no avail. I am afraid that it is back to Valentin, my contact at GNE.

Having been a customer of green network for over a year never a problem until my electric meter stopped working . Contacted them via phone to be told we will get back to you within 7 days not a word .Contacted them via email to get a generic reply to say someone will be in touch within 5 working days not a word .This is going on now for 6 months still no solution found or contact from green network.Personally I would not recommend this company for any utility supply of any sort and will be moving away from them as soon as possible

Easy to use app would highly recommend.
Only negative ive found is that if you submit readings before they're due your account isn't billed until your quarterly bill.

There have been no major problems so far

I have just switched to Green Network Energy and so far it has been a smooth ride

Have just switched through MSE . The Smart meter readings are messed up -they have applied the gas reading to both gas and electricity .Something to sort out straight away -if I’d not spotted this I would have had a massive bill for electricity .Not a Smart start, especially after they’d emailed me saying I needn’t do anything as they’d taken Smart meter readings ! Already regretting the switch.

My daughter was released from a contract with a house in Manchester prior to ever moving in because of a vermin infestation problem. The property was let by homes for you. They agreed that my daughter and 3 friends could cancel the contract and walk away. No strings! Unbeknown to my daughter, homes for you had signed her up to Green network energy nework. My daughter had no knowledge of this. Six months later a student living in this address contacted my daughter through social media to tell her there were important looking letters with her name on, mounting up in this house that she had never set foot in. My daughter was sent the letters by the student and they were from green network energy saying she owed them over £200. My daughter immediately contacted them and explained the situation. Two weeks ago She was told it would be handled by the home moving dept and not to worry. Yesterday she contacted them after hearing nothing from them and was told she now owed £400 and it would be handled by the home moving dept again and they would be in touch. Also some of the letters she received were from a debt agency ( rather menacing for a young student)This is disgraceful behaviour and very stressful for these young people, who have done nothing wrong in the first place. In fact never ever living in the property. We are now taking it to the ombudsman and will not rest until justice prevails. Disgusting service!!!!!!

GNE failed to answer any emails since September (now Jan). They have incorrectly assigned my electric meter and I have been paying someone else’s bills !!! Now EON who are actually supplying my power want to fit a prepayment meter to my house and GNE refuse to respond. Zero customer service. Avoid this company at all costs.

I have been impressed with the efficiency and fairness of the way the company introduced themselves and handled a few initial teething problems.