I had to beg for my deposit. I rented a car and returned it on time, however my deposit took way longer than the 21 working day window. I had to continuously call and email and was given the run arou... See more
Company replied
Location
Switch locationStore 13, Retail Level 1, Radisson Blu Gautrain Hotel, Corner Rivonia Road, 2196 Sandton, ZA
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See what reviewers are saying
1. Booking the car - Excellent. 2. Collecting the car - Excellent 3. Return the car - Excellent 4. Refund process - Horrible - Refund took very long and i did not even receive a receipt after my re... See more
Company replied
I was happy with everything, except that they held onto my deposit unnecessarily without an explanation outside 21 working days being a standard procedure. I'm now on day 17 without getting my deposit... See more
Company replied
As mentioned before. With my third experience with Green motion i never get the car i opted for, but i was never dissapointed with the replacement 👍. I opted to return the car outside their working h... See more
Company replied
Company details
Written by the company
Green Motion car hire operates a desk in Sandton, South Africa, serving the Sandton downtown area. The branch is located at Store 13, Retail Level 1, inside the Radisson Blu Gautrain Hotel, on the corner of Rivonia Road and West Street, Sandton, 2196. Customers collect their car directly from the Retail Level 1 desk within the Radisson Blu Gautrain Hotel. If you need help finding the desk or arranging collection, call the branch using the number listed in the branch details on this page. Desk opening hours (local time): Mon–Fri 08:00–17:00; Sat–Sun 08:00–14:00. Public holidays: 08:00–14:00.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Store 13, Retail Level 1, Radisson Blu Gautrain Hotel, Corner Rivonia Road, 2196, Sandton, South Africa
- 0027 87 095 8918
10% off when you book direct
3.4
Average
2 reviews
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Great service overall but poor refund service
1. Booking the car - Excellent.
2. Collecting the car - Excellent
3. Return the car - Excellent
4. Refund process - Horrible - Refund took very long and i did not even receive a receipt after my refund was done to let me know of any charges etc.
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sandton Downtown
Thank you for recognising the booking, collection and return experience. We understand that the long refund process and lack of a receipt or charge breakdown undermined that good service. Please email your booking reference and the refund transaction details privately to ics@cs.greenmotion.com so customer services can review the timing and provide an explanation of any charges.
I was happy with everything
I was happy with everything, except that they held onto my deposit unnecessarily without an explanation outside 21 working days being a standard procedure. I'm now on day 17 without getting my deposit back.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sandton Downtown
Thank you for saying the rest of the rental went well. We understand your concern that the deposit has not been returned and that the explanation of 21 working days has not been sufficient. Please email your booking reference and a redacted record showing the hold privately to ics@cs.greenmotion.com so customer services can check its status and explain the timeline that applies.
I had to beg for my deposit
I had to beg for my deposit. I rented a car and returned it on time, however my deposit took way longer than the 21 working day window. I had to continuously call and email and was given the run around. Absolutely disgusting service!!
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Sandton Downtown
We understand how frustrating it was to keep calling and emailing when the deposit took longer than the 21 working days you were given. We cannot see the payment timeline from this review. Please forward your rental reference and earlier correspondence privately to ics@cs.greenmotion.com so central customer services can trace the deposit and explain the delay.
Third journey with Green motion
As mentioned before. With my third experience with Green motion i never get the car i opted for, but i was never dissapointed with the replacement 👍. I opted to return the car outside their working hours on a Saturday, and they had no problem with my option.
16 September 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Sandton Downtown
We are glad you enjoyed your experience with our team and appreciated our flexible weekend drop-off process. While we aim to provide the exact model requested, we are happy to hear that the alternative vehicles provided during your visits met your expectations. Thank you for taking the time to share your feedback and for your continued trust in us.
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