Green Motion Car and Van Rental - Green Motion Manchester Airport Reviews 

I waited over an hour to be picked up. I had not been told that the pick up bus would not be the normal bus, which has aGreen Motion on a sign in the front, but a bus which indicated it was as huttle for a hotel.
Ther car I was given did not have the correct fuel on the guage which was written on the contract. I took a photo. On returning the car, I told the representative about the discrepancy and was told that Green Motion do not care about small things like that. Therfore, I did not take it up wioth personell in the office. Afterwards, I had a charge of £20 on by credit card. When I sent a mail about this, I had no reply from Green Motion. So, you have had your answer from me about why I had zero satisfaction and will share my experiences on Google maps and trust pilot.

I had a fine for driving in a bus lane. I paid this, then they charged me twice for the admin fee. I have been unable to contact them and they do not reply to my emails

Thieves and scammers. Avoid at all costs.

I had booked car rental with Green Motion through a booking agent. My flight to Manchester (pick up location) was delayed by 9 hours. This meant an expected arrival time of 01:30. Upon learning of the delay I immediately called the number on the booking email. The recorded instruction was to email them. I did that immediately. The rental was pre-paid and I had provided my flight number.

I went to the pick-up office as soon as they opened the next morning, with my two very tired young children, to collect my rental and was informed that it had been cancelled due to being a "no show". I was told I had to make a new booking, which I did.

Green Motion's says it is the booking agent's decision not to refund. The booking agent says it's Green Motion's decision. Basically they are both blaming one another leaving me in the middle having paid twice and both of you profiting from it.

Dreadful customer service.

Always easy and straight forward when I book with Green motion at Manchester airport.

When I arrived at the rental office the first greeting I go was that there was not car available for me. When the desk clerk checked my 'pre paid reservation' he told me it had been cancelled as I was 'no show'. I have sent a number of emails to get my money back, which I did, bit the important thing was that I was stranded. Many emails have been passed back and forth on this. It was the 3rd time I have been told no cars available on my arrival. I had full loyalty status, but have switched companies.

Great prices, good car choices and friendly staff. Not pushy like other companies

I will continue patronising Green motion.i am always happy with their service.Best car.well professional staff.

Very reasonable rates, friendly, helpful service, great selection of cars. Highly recommended!!

Great customer service from everyone there.

Excellent customer service.
Medhi helped resolve a problem at the last minute and went above and beyond to find a solution. We really appreciate his efforts, professionalism and approach to safety.
Car was immaculate and drove well

dot want this service again stop sending

Friendly staff on arrival - punctual pick up

Efficient airport pick up and drop off service, upgraded to a bigger car at no extra cost. Friendly staff, highly recommend.

Quick turn around with very little waiting. Great car!

Fast and clear and reliable customer service. Everything was explained well. I rent a car before and I will do it again next year.

Do not rent from this car rental company!!

I rented a vehicle from Green Motion Manchester Airport and returned it to their branch.

Green Motion subsequently alleged damage to the front bumper and charged me £567. However, their inspection was not recorded until almost 45 hours after the vehicle was returned, despite the branch operating seven days a week.

I also have photographs taken at drop-off in which the conspicuous scuffing shown in Green Motion's later photograph is not identifiable.

My actual journey was approximately 150 miles, yet Green Motion's paperwork records 879 miles. I have requested an explanation for this significant discrepancy, but none was communicated!

I have formally disputed the charge and requested the inspection, vehicle movement and mileage records, but all my correspondences have been ignored to date.

My concern is that I have been charged for damage without satisfactory evidence establishing that it occurred while the vehicle was in my possession.

I would not advise anyone to rent from this rental company.

Very disappointing experience with Green Motion Manchester Airport.

We were charged £686 for alleged damage that we deny causing. The car was supplied completely dirty car inside and out, that had no petrol ,washer bottle empt in a poorly dark lit underground car park, making it impossible to see existing scratches . No damage was brought to our attention during the return inspection. The damage section was blank when the return document was signed, but a scratch was subsequently recorded after they had washed to car .

I personally delivered our dispute letter to the office and also emailed it. A man who identified himself as the manager’s brother apologised and promised immediate contact from the manager. We have received no response whatsoever, and attempts to reach someone by telephone have been unsuccessful.

Payment was subsequently taken despite our dispute. We have now disputed the charge with HSBC and escalated the complaint to UK head office.

We expect a formal response and a fair investigation

The man at the check-in was very kind with us and rapidly solved an issue.

Fantastic super friendly team, made the whole process easy. Easy to book online and very competitive pricing.