Greenlight Reviews 

5,920
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, helping young people learn essential financial responsibility and practical money management skills. Many families appreciate how straightforward it is to assign chores, track tasks, and transfer weekly allowances seamlessly. However, some customers also noted significant difficulties with customer service, often struggling to reach a helpful human representative when problems occurred. Others experienced frustrating payment processing delays, unexpected fund holds, or unexpected charges related to subscription fees. Additionally, trying to close accounts presented a major hurdle for several users seeking a permanent resolution.

What people talk about most

Customer service

Reviewers mention negative feedback about customer service, expressing deep frustration with unresponsive... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over delayed fund transfers,... See more

User experience

Users describe ambiguous interactions with user experience, as many reviewers find the platform to be an... See more

Product

People report ambiguous experiences with product, noting it serves as a helpful tool for kids to learn... See more

Application

Customers had ambiguous experiences with application, as some reviewers praised the investment program,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the AI functionality on the hub and wish it was available on the app as well. Additionally I wish there was the ability to save recurring chores along with their applicable payout amounts or to... See more

Rated 3 out of 5 stars

My grandchildren love this app, and it has a great investment program and learning tools. However, my granddaughter's account was hacked on June 11th, and I have been requesting reimbursement since th... See more

Rated 3 out of 5 stars

It’s a great app for my kiddos. We love it! The only thing is I don’t have the ability to transfer money out of my account in Greenlight to my bank at this time. But otherwise, good app for teacher mo... See more

Rated 4 out of 5 stars

Good company for kids looking to start their journey in life on their way to financial responsibility.



Contact info

3.2

Average

TrustScore 3 out of 5

6K reviews

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3.2

All reviews

(5,920)

114 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible!

Horrible!! Do not use this app!! I got this as a way for my son to have a credit card when he was 16 going to a wrestling tournament. I'll take responsibility for the fact that I didn't read the terms and conditions closely enough but it was charging me $17.40 monthly to maintain a balance of just over $100 on my son's card that's highway crazy!! Juice is not worth the squeeze.

13 October 2026
Unprompted review
Rated 4 out of 5 stars

Greenlight is the first tool that's…

Greenlight is the first tool that's actually worked to help my daughter earn money and actually WANT to earn money. She likes having a card of her own because it makes her feel a little bit grown up in a way. A greenlight account was the most practical financial teaching tool for us because of the ease of transferring/paying her for the chores we give her. There's minimal back and forth between us past assigning chores. I love that I can just say "Hey I have these chores for you in greenlight" and so and so and as soon as she's done and I check it off she gets paid. I don't have to remember pay her allowance either because there's the option of a weekly automatic transfer. Also, it's easy to change these actions whenever. The only reason I give it a 4 star is because you have to pay for the debit card in addition to the membership fee. Also, the app could be little easier to navigate but it's not too bad. Great app overall and I recommend it to family and friends.

29 September 2026
Rated 1 out of 5 stars

Shortened Billing Cycle

The billing date moves to shorten the cycle. I was initially charged on the 14th, then the 8th and finally on the 7th. Seems like deceitful business practices...

6 October 2026
Rated 3 out of 5 stars

Improvements needed for households with multiple children

I have multiple children and wish I had the ability to change an added chore from one child to another. Instead I have to delete a chore and read it completely and assign it to a different child.

I also wish the up for grabs feature worked differently, where a chore would be up for grabs each day and once a child grabbed it for that day it could be open to a different child for the next day. Instead once a child grabs it it is assigned to them permanently and I have to delete it and not use the upper grabs option.

1 October 2026
Rated 3 out of 5 stars

Functional but still needs some updates

I like the AI functionality on the hub and wish it was available on the app as well. Additionally I wish there was the ability to save recurring chores along with their applicable payout amounts or to set all payouts to automatically split between spending and savings. Overall it is functional and is helping us all manage schedules and tasks. My youngest loves the money management learning on the app!

27 September 2026
Rated 1 out of 5 stars

If you attempt to cancel your Green…

If you attempt to cancel your Green Light account, they will pause your account but continue to withdraw the minimum amount indefinitely. To stop them from taking your money, you will need to close your bank account. This doesn’t seem like a good business plan if theft is part of their strategy!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I had such a great experience

I had such a great experience, and I honestly couldn’t be happier with the service I received. Sophie was absolutely lovely from start to finish — incredibly helpful, attentive, patient and always quick to respond to all my questions and doubts.

She made the whole process of buying my car feel so much easier and was always there whenever I needed clarification or help with anything. Nothing ever felt like too much trouble for her, and she was always friendly, professional and reassuring.

A huge thank you to Sophie for making this experience so positive and stress-free. I really appreciate all your help and the amazing customer service. I would definitely recommend her! ⭐️⭐️⭐️⭐️⭐️

29 September 2026
Unprompted review

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