GreenGenUK Reviews 

175
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineers and installation teams for being exceptionally polite, tidy, and hardworking throughout the entire process. People note that the tradesmen take great care over their work, ensuring that systems like heat pumps and solar panels are fitted neatly and efficiently. Consumers also point out the outstanding customer service and knowledgeable guidance provided from the initial quotation stage to the final handover. Reviewers are delighted with how well the newly installed systems perform, noting that their homes feel warm and comfortable while significantly reducing grid reliance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the polite, helpful, and... See more

Service

Consumers find service to be exceptionally positive, praising the efficient and professional team from start... See more

Product

Users describe satisfaction with the product, noting that the solar panels and batteries have exceeded... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thankyou George and the crew. Ours was quite a big job requiring pipe work from scratch throughout in an old granite house with modern extension, the work which required maximum disruption but was ca... See more

Rated 5 out of 5 stars

Jack, James and John worked cleanly and efficiently to complete our solar panel fitting in Dorset. They made sure the panels were sitting flat on our roof, which was a challenge, but they worked tirel... See more

Rated 5 out of 5 stars

I have just had an airsource heatpump Battery bank and EV charger installed. The process from start to finish has been very efficient. The house plant room space was not generous but the engineers Ben... See more

Rated 5 out of 5 stars

Although a slow start on the installation, Craig and Adam were very professional and friendly, did a neat and tidy job, explained everything in an understandable way and answered any queries. They wo... See more


Company details

  1. Solar Energy Company
  2. Boiler and Heating Service
  3. Electrical Installation Service
  4. Heating Contractor
  5. Heating Equipment Supplier
  6. Solar Energy Equipment Supplier

Written by the company

GreenGenUK is an award-winning provider of renewable energy solutions, proudly serving the South West since 2011. Originally based in Cornwall, we specialise in the installation of Air and Ground Source Heat Pumps, Solar PV, Solar Thermal, and Battery Storage Systems. We partner with leading brands like Mitsubishi, Samsung, Vaillant, JA Solar, AIKO, Jinko, Q.Cells, Tesla, SolarEdge, and GivEnergy, delivering high-quality, energy-efficient solutions tailored to meet each customer's unique needs. Our installations are carried out to industry-leading standards, ensuring maximum efficiency and long-term performance. Customer satisfaction and peace of mind are at the core of our services. GreenGenUK provides comprehensive aftercare and support for all renewable energy installations, guaranteeing smooth operation for years to come. We offer extensive manufacturers' warranties, with some lasting up to 30 years, emphasising the durability and reliability of our products. Our commitment extends further with our workmanship warranty of up to 10 years, showcasing our confidence in the quality of our work and dedication to customer support. As an MCS-certified and TrustMark-accredited company, GreenGenUK adheres to the highest industry standards. Whether you're looking to lower your energy bills or adopt a greener lifestyle, GreenGenUK is your trusted partner for sustainable energy solutions in the South West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

175 reviews

5-star
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1-star

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4.9

All reviews

(175)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

When things get complicated…

I would like to give compliment Cameron, Treeve and the electrical team who sorted out a really unusual problem related to how the GivEnergy battery system they installed interacted with our PodPoint car charger. It took quite a bit of research and a few attempts, but it is all sorted now and both systems are working perfectly. Definitely, evidence of being prepared to go the extra mile to get it fixed. Well done.

5 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear your compliments for Cameron, Treeve, and the electrical team.

It’s fantastic to know that their dedication and perseverance paid off and that both systems are now working perfectly. We strive to go the extra mile for our customers, and your feedback is a great testament to that commitment!

Rated 5 out of 5 stars

A new Eddi

Jordan has just installed an Eddi for us to maximise the benefits of energy from our solar panels. A very pleasant and efficient engineer. Well pleased with his work, as we are with all the work down by GreenGen

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review. We're thrilled to hear that Jordan provided you with efficient and pleasant service while installing your Eddi.

It's great to know you're pleased with his work and with all the work done by GreenGenUK. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Arrived on time well mannered…

Arrived on time well mannered trustworthy got the job done.

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your review. We’re pleased to hear that our team arrived on time, demonstrated good manners, and completed the job to your satisfaction.

Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Very efficient installation by Zakk and…

Very efficient installation by Zakk and team and followed up quickly when I reported a minor problem with an internet connection. I would recommend GreenGen if you are thinking about installing solar panels

22 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your positive feedback. We’re delighted to hear that you had an efficient installation experience with Zakk and the team.

We’re also pleased that we could promptly address the minor issue with your internet connection. Your recommendation means a lot to us, and we appreciate your support.

Rated 5 out of 5 stars

Highly recommended GreenGenUK team

Huge thanks to the GreenGenUK team. We wanted to invest in solar power and an EV charger for my Mum's cottage and had GreenGenUK recommended by a friend. It is a big step and one of those purchases you really want to get right from the start. Being based in Cornwall, we also wanted to support locally. This team ticks all the boxes from kindly answering all my questions (There were a lot!) during the pre-install phase to the brilliant on-site team of Jake and Dan (Electrics) and Simon and Kyran (Roof), who were all just first-class. Professional, polite, great communication, helpful and informed. All round a joy to work with (Especially as I was having to work in parallel at the cottage). If you are looking to go green, go GreenGenUK! THANK YOU!

16 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for your kind words and thoughtful review. We're thrilled to hear that you had such a positive experience with our team at GreenGenUK.

We understand that investing in solar power and an EV charger is a significant decision, and we're glad we could make the process smooth and reassuring for you and your mum.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Just had panels, inverter & battery with double EPS plug fitted. Scaffolding included, all within 4 days. Simon(+1) did an excellent job fitting the panels on the roof on day 1 with Jake(+2) doing all the electrical day 2&3. Scaffolding down day 4. All the team were very professional, knowledgeable, polite and very friendly throughout. Not the cheapest on the market however the quality of work was worth it. All the tech stuff (apps etc) installed and explained before leaving, help line available for when we forget it all. Good supply of Tea, Coffee and choc biscuits did help. Excellent job, well done GreenGen.

12 July 2024
Unprompted review
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Reply from GreenGenUK

Thank you so much for your glowing recommendation! We're thrilled to hear that you had a positive experience with your recent install.

Simon, Jake, and the entire team are delighted that their professionalism, knowledge, and friendliness stood out during your project.

Thank you once again for choosing GreenGen. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Heat pump installation

We are very happy with the way the work was carried out on our heat pump installation . The plumbing team of Jack G , Dale and Archie , were hard working , left everything clean neat and tidy at the end of each day . They were all very polite and respected our property and answered our questions as worked progressed .
The electrician team lead by Cameron were equally hard working , tidy and polite . Cameron was very patient and helpful at explaining the operation of the system .

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for your wonderful feedback! We're thrilled to hear that you are very happy with the installation of your heat pump.

Our team takes great pride in their hard work and attention to detail. We're pleased that they kept everything clean, neat, and tidy throughout the project and were polite and respectful of your property.

Your satisfaction is our top priority, and we're grateful for your trust in our services!

Rated 5 out of 5 stars

The two young men were very helpful

The two young men were very helpful. Explained what had to be done.
I can’t guarantee that we understood everything but they seemed to know what they were doing.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your feedback! We're glad to hear that our team was helpful and took the time to explain the work that needed to be done.

Thank you once again for choosing our services. We appreciate your trust!

Rated 5 out of 5 stars

Jordan and John were really helpful and…

Jordan and John were really helpful and patient to explain the system on the app, laptop and the external boxes. I’m also reassure that I can call on them if I have any queries.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review! Ensuring our customers feel reassured and supported is a priority for us, so we're glad you know you can count on us for any queries that may arise in the future.

Rated 5 out of 5 stars

Cameron and Trieve are really great…

Cameron and Trieve are really great guys and helped sort out the issues with the Eddi and Zappi. They were thorough in their work ensuring all the systems worked. Checked out the energi app and explained its operation.

9 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind review! We're delighted to hear that Cameron and Trieve were able to assist you with the Eddi and Zappi systems.

Rated 4 out of 5 stars

We had solar panels and battery system…

We had solar panels and battery system installed by James and Treeve. They were very pleasant, carried out a professional job and explained the system before they left. They are a credit to the company and restored some lost confidence in GreenGen.

5 July 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your review and for sharing your experience with us. We're thrilled to hear that James and Treeve provided you with pleasant and professional service. Your kind words about James and Treeve mean a lot to us!

Rated 5 out of 5 stars

A professional experience Feb/Mar/Apr Inc.

The initial survey was troublesome but the company
worked professionally to overcome the many difficulties
This was a complete package air source battery and solar on an older property incorporating a gravity fed one pipe system It was a pleasure to experience the professionalism of all of the GreenGen workforce particular recognition to the skills and input of Sean and Adam

1 February 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your review! We're sorry to hear that the initial survey was troublesome but glad our team was able to overcome the difficulties professionally.

It's wonderful to know that you were pleased with the complete package of air source, battery, and solar installation on your property. Special thanks for highlighting the skills and input of Sean and Adam; they truly are assets to our team.

Rated 5 out of 5 stars

Alastair provided great friendly…

Alastair provided great friendly service and advice.

28 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind words! Your feedback is greatly appreciated and we're delighted to hear that Alastair provided you with great, friendly service and valuable advice.

Rated 5 out of 5 stars

Friendly and friendly efficient service.

Arrived when said they would. Friendly, tidy and helpful. Nothing too much trouble. Quick and efficient.

28 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your positive review! It's great to know that nothing was too much trouble and that the process was quick and efficient. We really appreciate your feedback!

Rated 5 out of 5 stars

Solar and battery installation.

Recently had a solar and battery system installed by GreenGen.
I found the process very easy and the design was tailored to my needs.
The installation team encountered some challenging weather conditions, but Simon, John, Fin and Jake completed a professional job and are a credit to the company.

17 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for sharing your experience with GreenGenUK! We're delighted to hear that you found the process easy and that our team could tailor the design to meet your needs.

Rated 5 out of 5 stars

Excellent roof installation of solar…

Excellent roof installation of solar panels
Simon runs a very efficient team and made the process efficient and professional

Definitely recommend Simon @
Green Gen

27 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your great review! Simon and the team pride themselves on their professionalism and efficiency and it's great to know that their hard work is appreciated. We will of course let them know of your kind words!

Rated 5 out of 5 stars

Timely tidy sorted

Alastair arrived exactly on time and fixed our hot water problem within an hour. He was was affable and thoroughly knowledgeable and left everything tidy. Would recommend green gen to anyone

25 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your wonderful review! Your review is much appreciated and we're really glad Alastair was able to help during his visit!

Rated 5 out of 5 stars

Recommended Green Energy Installers. Very pleased withall of the GreenGen…

Very pleased withall of the GreenGen installations, and the latest fitting of the PV panels was done efficiently and without fuss. The installers Ian & Zakk are to be commended.

22 June 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your positive feedback! We're thrilled to hear that you're very pleased with all of your GreenGen installations. We'll be sure to commend Ian and Zakk for their excellent work.

Rated 5 out of 5 stars

Great installation

Installation went without any problems. Alistair worked diligently throughout, tidying up every day before he left. No hesitation in recommending GrenGen.

23 June 2023
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you Mary for your wonderful feedback!

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