Greener Energy Group Reviews 

1,776
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive on time, work efficiently, and ensure properties are left clean and tidy after the installation process is finished. The office teams are also recognized for being exceptionally supportive, providing clear guidance, and handling inquiries quickly from the initial survey to final completion. However, some customers also noted issues regarding post-installation support, misleading details, and communication challenges. A few people experienced unexpected operational difficulties with their heating systems or felt left without adequate assistance after the physical work was completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are consistently polite, professional, and... See more

Service

Consumers find service to be positive, highlighting smooth and efficient installations for solar panels and... See more

Customer service

People report positive experiences with customer service, noting that the team provides excellent support... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Product

Clients share ambiguous opinions on product. While many consumers express satisfaction, noting that systems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was no hard sell from the consultant when we met him at our property and he explained clearly what would suit our needs. Greener Energy were able to start the installation four days after we... See more

Company replied

Rated 5 out of 5 stars

We were far from a straight forward installation (renovation of an old cottage) and there were problems along the way, but greener energy always were super responsive and helpful. Staff were polite an... See more

Company replied

Rated 5 out of 5 stars

We made the switch from heating oil to an Octopus heat pump and the fellows have just left. Amazing service from start (help in applying for the Scottish Government rural grant) to completion with FIV... See more

Company replied

Rated 5 out of 5 stars

The fitting of the solar panels and battery system went really well. Everything that was scheduled to us was fitted on the correct days. The team of scaffolders, roofers and electricians work well tog... See more

Company replied


Company details

  1. Green Energy Supplier
  2. Solar Energy Company

Written by the company

At Greener Energy Group, we are passionate about helping homeowners reduce their energy bills and carbon footprint through high-quality renewable energy solutions. Established in 2014, we have successfully completed over 6,000 installations across Scotland and the North East of England, specialising in: * Air Source Heat Pumps * Solar PV Systems * Battery Storage Our experienced in-house team manages every stage of the customer journey, from initial enquiry and system design through to installation and dedicated aftercare. We believe that investing in our own people, training and quality processes allows us to deliver consistently high standards of workmanship and customer service. We are proud to be recognised as Octopus Energy's Cosy Installer of the Year and are an accredited installation partner for both Octopus Energ and Hive, reflecting our commitment to quality, innovation and customer satisfaction. Every home is different, which is why we take the time to understand each customer's requirements before recommending the most suitable solution. Whether you're looking to reduce your energy bills, improve your home's efficiency or make the switch to renewable energy, our knowledgeable team is here to guide you every step of the way. At Greener Energy Group, our relationship with our customers doesn't end when the installation is complete. Our dedicated aftercare and service teams continue to provide ongoing support, helping ensure every system performs at its best for years to come. We are incredibly proud of the trust our customers place in us and are committed to continually improving every aspect of our service through customer feedback, staff development and investment in industry-leading technology. Thank you to all of our customers for placing your trust in Greener Energy Group. We genuinely appreciate every review and use your feedback to continually improve the service we provide. Whether your experience has been positive or you've highlighted an area where we can do better, your comments help us grow and ensure we continue to deliver the high standards our customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,776)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

The representative Craig was here for…

The representative Craig was here for over an hour carefully explaining everything about solar panels and our placement of them. No sales pressure applied but just extremely helpful advice and somehow personalised to fit our situation.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Super easy to deal with

Super easy to deal with. Although we didnt go for the solar panels and battery at this point in time, they were very informative and helpful with no pushing of sales. I much appreciated that as I am always wary of 'free quotes'.
Big thanks to Laura and Craig/

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Joe was absolutely fantastic

Joe was absolutely fantastic. Assessment was thorough and any questions answered immediately. A consummate professional. Very excited to get the heat pump sorted and reclaim a great deal of the garden from the oil tank. No more stingy use of heating to save money, still saving despite that! Much appreciated, highly recommended!

15 April 2025
Unprompted review
Rated 4 out of 5 stars

Solar panel/battery quote.

Easy to arrange an appointment and the advisor, Joe, was out the next day. Although my purchase with Greener Energy Group didn’t go through in the end, I still wanted to take a moment to share my experience. From start to finish, the service I received from Laura and Joe was very professional. They were professional and genuinely helpful throughout the entire process.

18 March 2025
Unprompted review
Rated 3 out of 5 stars

Attentive...but their best interests might not always be yours.

I would give Greener Energy Group 5 stars for promptness and attentiveness. I did feel however we were slightly pushed towards making a quick decision to install a smaller solar system that wouldn't require any fees or submission to the local electricity network operator. We held off and got quotes from other companies who suggested we had a good situation for a bigger system and that as a a lot of the costs related to the fitting process (scaffolding etc.) rather than the solar panels themselves it often made sense to go for a bigger system. They also did less scare-mongering about how difficult the application process and fee might be. In the event we could afford and went for a slightly bigger system and the application process was for us quick, straightforward and inexpensive.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Worthwhile heatpump assessment

I recently asked green energetic group to do an assessment at my flat for the installation of an airsourced heatpump. Laura and Craig did a great job explain a lot of essential details to me, from the requirements for the location of the heatpump to the diameter necessary for the radiator pipes (and if that is an issue in my house or not). I can highly recommend to get such an assessment done, as I learned a lot I have not been aware of about the suitability of my flat. In the end I decided against getting it, but I felt it was a well informed decision. Thank you!

15 March 2025
Rated 5 out of 5 stars

Solar panels and battery installation

From initial enquiry to installation took less than three weeks. GEG arranged all of the advance permissions, and the installation would have been completed in a single day, except that the engineer found some unusual ducting underneath our house. This necessitated a change in plans and the installation of a different battery, but everything was still completed by lunchtime on the next day. Follow up care from Arlene and Laura has also been excellent

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Sought greener energy to carry out the install of an air source heat pump. Seeing a good job at my neighbours, I contacted them to enquire about going forward. Dealt with all people from Rachel, Laura, Debbie, Tony and Matt throughout the process. All have been very helpful and considerate to your needs. The guys came to install and worked non stop to complete the job in a timely and tidy manner. Happy to have went with this company. Even after install I still get calls to check all ok.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Solar and ASHP

Solar, battery and ASHP install.
From start to finish great Team effort all round by Greener Energy Group.
From initial visit by George on sales, to Tony and Matt on surveys, and then into the solar team with David & Chrissy the sparks all working great in one day - was a long one though… cheers guys.
Then last week the ASHP install by Sean and Ali, all done and working great - just need to suss out how it all works now 🤣🤣🤣
Special shout out to Davy the joiner who done some pipe box outs after install great job, and is back today to remedy some snagging with the flooring - above and beyond effort and taking pride in his job, impressive.
Must also heap praise on the back room team all who have been extra helpful, especially Tavhel in funding helping me through that mind field
Final shout to Laura who I spoke to this morning on customer services, thanks Laura.
Can’t recommend GER enough ⭐️⭐️⭐️⭐️⭐️

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Full Solar & Battery Install

Initial contact from Greener Energy Group to set up a consultation for potential solar and battery install, Stuart the rep was welcomed and provided us with a very detailed no obligation package, all questions we had at the time were answered and found it a no brainer to get the deal. The install team (both electricians and scaffold solar panel engineers) arrived on the same day as planned and the whole system was installed, commissioned and up and running the same day, Steven (electrician) and his crew informed us of the stages they were at all the time and took the time to answer any further questions we had, and made time for chatting in general, these guys were quick, efficient and extremely friendly and helpfull throughout - been a long time since i had that top level service.
After install, Laura and a few others (i forget their names so can only apologise) contacted us as after market to ensure we were 100% with everything before completing the deal and getting all certification and paperwork transferred.
Greener Energy Group took care of everything and has made our install pain and hassle free and a joy to have - a massive thank you to all the Greener Energy Crew.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient.…

The whole process of having a new inverter and a battery fitted to my solar panel system was so easy.
The gents who did the fitting were efficient and explained what was being done.

10 February 2025
Unprompted review
Rated 4 out of 5 stars

A professional company

Although my purchase with Greener Energy Group didn’t go through in the end, I still wanted to take a moment to share my experience. From start to finish, the service I received from Laura and Craig was nothing short of excellent. They were professional and genuinely helpful throughout the entire process.

Craig took the time to understand my needs, answered all my questions with patience, and ensured I had all the information I needed to make an informed decision. Laura followed-up with me after the survey in a way that I didn't feel pressure.

Even though things didn’t materialise this time around, I wouldn’t hesitate to recommend working with them.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Getting heat pump fitted.

We had munroe round to give us a quote very knowledgeable and answered everything we asked. Had heat pump fitted and we are delighted with the installation and the way everything works. After everything we had Laura on the phone for a follow up and made sure we were happy very good service all together

31 January 2025
Unprompted review
Rated 3 out of 5 stars

Greener Energy : quick to respond

Greener Energy were one of the few forms contacted who responded quickly. They despatched their surveyor who spent a considerable amount of time evaluating the energy issues pertaining to the property. The conclusion was that for a property of the size, given the construction method, and the extant insulation we had, the possibility of purchasing an air source heat pump was at a level beyond our means, despite the grants available. Nevertheless, when we declined a way forward, it was heartening to receive a response relating to hybrid solutions (oil/ASHP). Laura has kept us informed throughout.

9 April 2025
Unprompted review

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