Green Elf TreesReviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and high-quality products. Customers frequently highlight the smooth and convenient delivery process, often noting the helpful updates and the ability to track their orders. Many appreciate the beauty and health of the trees, which often exceed expectations and are described as perfect for their homes. The sustainability aspect of replanting trees is also a significant draw, making the overall experience stress-free and environmentally conscious. However, some people mentioned issues with order cancellations due to technical glitches or trees not being in the delivery van. A few customers also experienced problems with tree size discrepancies, receiving trees smaller than ordered, or delays in delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, praising the convenience and ease of the process,... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers consistently note positive experiences with service, praising the great communication, easy order,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

People report positive experiences with order, praising the easy process, good communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more

Rated 5 out of 5 stars

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more

Rated 5 out of 5 stars

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more

Rated 5 out of 5 stars

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(203)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TreeMendous

Great delivery driver and the most lovely dark green tree - smelled great, and then hopefully delivered again next year :-)

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic elves

Fantastic elves ! Thank you for a wonderful tree that was delivered with zero hassle and looked and smelt amazing 🤩

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support

Despite my limitations with the online ordering thanks to helpful telephone conversations all worked really well. A lovely tree delivered as planned.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love Green Elf Trees

I just absolutely love Green Elf Trees. This was our second year with them, and we went for the showstopper option (tallest available). It didn’t disappoint. Our family and friends visiting from America were really impressed, not only with how gorgeous it was, but also that the needles stayed intact and there was little drooping. We had it up for a full month! Filled our house with a lovely scent, too. Delivery and collection went smoothly, and I like that any time I emailed with questions, I got a reply within 24 hours from one of the founders himself. Not sure how long that will last as they scale up, but it gave the sense that these guys really care about delivering great service as well as trees, and they obviously care about environmental impact as well. If only all companies could be this way. I’m such a fan!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

The best!!

Been using them since 2020…trees are always great and the drop off is super seamless. Highly recommend!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Have used Green Elf for the last two years and have found the quality of the trees, and their customer service to be excellent. Will be coming back next Xmas for our tree for sure!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

The best idea and service

Such a great service from drop off to pick up. We loved our tree and can't wait to order again later this year. I felt so smug and wholesome knowing our tree wasn't going to be dumped in a Christmas tree graveyard like so many of my friends, family and colleagues were!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Tree, great service

My first real tree and it was a wonderful experience.

Next to zero needles on the floor, good health for the entirety of December. Picked up plant for replanting.

5*

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service! We’ve used Green Elf Trees for the last several years and can highly recommend. The convenience of home delivery and the quality of the trees make it the perfect choice!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Lovely tree

Lovely tree. Lasted well.prompt delivery and collection. Friendly delivery people. Great communication - We will be back for another tree next year!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

A great experience all around

Green Elf had great customer service and communication throughout our order, delivery, and free pickup! I’ll definitely use their services again.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Received the tree in time and collected without issues. The tree looked fantastic and as described!

1 December 2024
Unprompted review

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