Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores. My main i... See more
Company replied
3.1
Average
5K reviews
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Beware of trick sign up process
The sign up process has you enter your payment details , then select boxes. At this point I found one recipe in my criteria Keto/Pescatarian , which was how they marketed themselves to be. I instantly cancelled giving the reason. A week later I can see a payment pending on my bank account even though everything is cancelled. There is no way that green chef would have been inconvenienced in the time that this all took place. I feel like I’m being scammed at this point.
27 May 2026
Unprompted review
Reply from Green Chef UK
Hi Nikki,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must feel. We appreciate you sharing your feedback regarding the sign-up process and the pending payment after cancellation.
We also apologize for any confusion and inconvenience caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Great Meals - Bring Back DPD!
Love the choice of meals and its meant my husband and I have tried foods we would not have done otherwise. On occasions we have had ingredients missing but have always got a credit added to the account as a substitute. This was always resolved quick and easily via the app. Had a made this review earlier I would have given 5 stars, however, our delivery courier has recently changed from DPD to Evri and the difference in service is like night and day. DPD always delivered on time and the box was never once damaged. Since being with Evri our box has been damaged twice (fortunately this did not effect contents) the delivery time seems to be random and not within the delivery window sent and they just leave the box on the doorstep without any handover. With DPD there was always a note on the box that it could not be left on the doorstep. With Evri is says it can be left! If we are not in when the box was delivered it would be in full sun this time of year and on full view for any ner'do well to come along and pilfer! When we realised that the courier had changed we were very tempted to cancel but have decided to keep for now but only because one of us is always home currently to take in the delivery. We loved our regular DPD drivers. I guess Green Chef changed to Evri as it was cheaper. However the only ones suffering this are us the customers. Bring back the DPD deliveries please!
23 May 2026
Unprompted review
Reply from Green Chef UK
Hi Emma
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Not a great help and the cancellation process is dodgy
I didn’t find the ingredients particularly fresh and there is no organic produce (not sure why I thought it was organic). But the real issue is that the recipes take an hour to make which is hardly a shortcut! I tried cancelling online and the cancellation button lead to nothing and so I used the “chat” function. The bot kept saying that the cancellation was done. I didn’t receive a cancellation email and so I went back in to try again and the same response. I tried calling on the Monday and was disconnected twice and thought oh well I have done everything I can to cancel. Of course this didn’t work and the company sent a new box. I rejected the box and still got charged.
16 May 2026
Unprompted review
Reply from Green Chef UK
Hi Jacqueline,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that the ingredients did not meet your expectations and that the recipes felt more time-consuming than anticipated.
We are especially concerned to learn about the difficulties you encountered while trying to cancel your subscription. We understand how frustrating it must have been to repeatedly attempt cancellation through both chat and phone support, only to still receive another delivery and charge. This is certainly not the experience we want for our customers.
We sincerely apologize for the inconvenience and disappointment caused. We appreciate you bringing this to our attention, as your feedback helps us improve both our service and customer experience moving forward.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Delivery was left outside in the sun
Delivery was left outside in the sun, I binned the lot and will cancel my subscription
14 May 2026
Reply from Green Chef UK
Hi Mario,
We’re very sorry to hear that your delivery was left outside in the sun and that you had to discard the contents. We completely understand your frustration and sincerely apologize for the inconvenience and disappointment caused.
This is not the experience we want for our customers, and we truly regret that this has led you to consider cancelling your subscription. Thank you for bringing this to our attention.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Green Chef meals have made meal time less of a chore and they are delicious
Green Chef meals have made meal time easy. Good recipes and quality ingredients
14 May 2026
Reply from Green Chef UK
Hi there,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
All good in the first few months …
All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have been dealt with when reported but most weeks I do have missing ingredients sadly. 😞 On a positive the meals are very tasty and generous portions and issues are dealt with swiftly.
23 May 2026
Reply from Green Chef UK
Hi Ruthy,
Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that you love the taste and generous portions of our meals, and we truly appreciate your kind words about our swift customer service.
At the same time, we are incredibly sorry to hear that you've been experiencing recurring issues with missing ingredients and incorrect meals recently. We understand how frustrating it is to get ready to cook, only to find something is missing. This is definitely not the standard we aim for, and we will be sharing your feedback directly with our packing team to ensure we improve our accuracy moving forward.
We love having you cook with us, and we want to make sure your future boxes are absolutely perfect. If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ann💚
The Green Chef Team
Avoid
I haven’t gotten my order yet, so I can’t comment on the food. Now, I didn’t place the order, I was just curious and trying to see what meals are available. Then I noticed you have to pay BEFORE you get to see the meals? Which put me off, and decided not to carry on with the order, at some point I had to pay £1 to keep going, which I did thinking I’d get to see the food and then continue with the order, but when I saw there is no way of seeing it beforehand, I stopped the process. To my surprise, the next day I get a confirmation email with the order (which I didn’t complete) where my meals have been picked randomly and my money has been taken for the full order. I managed to swap those for others I might like and I will just wait and see what they’re like. I only tried because I had an offer of 50% off, which it all comes to £20 approximately. But the fact that you can’t even see the meals before you actually pay for it, that they make you pay £1 randomly with no reason and then they took all full price from my account with no consent…. Let’s say I’m not happy about it. Will not be using this company again (not that I even intended to, in the first place).
23 May 2026
Unprompted review
Reply from Green Chef UK
Hi Customer.
Thank you for sharing your experience with us. First and foremost, we are truly sorry for the frustration and confusion caused during your sign-up process. We completely understand how upsetting it is to feel caught off guard by a charge and an automated order, especially when you were simply trying to browse our menu.
To help clarify, we usually require a subscription setup first, but our full menu is always available to view on our website's main page before signing up. The £1 charge you saw is typically a temporary authorization hold used by banking systems to verify new payment methods, which is immediately released back to your account.
We are glad you were able to swap your meals to recipes you might enjoy, and we truly hope you love the taste of the food once it arrives.
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ann 💚
The Green Chef Team
Reply from Green Chef UK
Hi Paula
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The GreenChef Team
Be Careful
Unfortunately, to get to view the meals available, I had to register my payment details. On viewing the meals, It wasn’t to my taste. I thought that would be the end of it.I deleted my account and removed the app.
Apparently if you don’t choose the meals, the app does it for you, and here I am 10 days later with a notification that DPD are about to deliver my first order.
23 May 2026
Unprompted review
Reply from Green Chef UK
Hi Jason,
Thank you for sharing your experience with us, and I’m truly sorry for the confusion and frustration this situation has caused. I completely understand how unexpected it must have been to receive a delivery notification after believing your account had already been deleted.
Please note that our service operates as a weekly subscription, and if meals are not manually selected before the cutoff date, the system automatically assigns meals to ensure the order is processed on time.
I appreciate your feedback regarding the sign-up and cancellation experience, and I understand how this may not have been clear during the process. We certainly never want our customers to feel caught off guard by an unexpected order.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Delicious meals
Delicious meals, easy to follow recipes, good portion size and caters for different dietry requirements.
22 May 2026
Unprompted review
Reply from Green Chef UK
Hi Duttonl
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Really poor company, short dated products
Really poor company, they sent me out the items and three of the meat products expire in 3 days time! Customer services offer to give a tiny refund… account deactivated and id avoid. I wish i’d read the reviews before signing up.
Update,
I have contacted them and listened to their scripted replies, hence the insulting £14 refund… let’s see if that actually arrives, I will of course update on here if it doesn’t!
22 May 2026
Unprompted review
Reply from Green Chef UK
Hi Colin,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your disappointing experience.
I completely understand your frustration, especially after receiving products with such a short expiry window and feeling that the resolution offered did not adequately address your concerns. This is certainly not the level of service or quality we aim to provide to our customers.
Please accept our sincere apologies for the inconvenience and disappointment this situation has caused. We understand how important freshness and quality are, particularly when it comes to meat products, and I regret that your experience did not meet expectations.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Reply from Green Chef UK
Hi Joanne
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Very Deceptive!
They sent a discount code, so i signed in and browsed the menu for the week. But didnt choose the recipes,
they have some autoselected but I unselected some and was browsing and decided to not go ahead.
This was all last week, and today I receive a notification from bank that the payment has been taken out by Greenchef and then a message from Greenchef that the delievery will be made on Tuesday.
This is very deception and fraudulent practice as they never sent a confirmation last week to say this delivery is upcoming, as if they did then I could have cancelled this. Now the window to cancel is finished, so I am getting delievery of items that they selected on my behave and I had to pay for.
This should be against trading standards.
22 May 2026
Unprompted review
Reply from Green Chef UK
Hi Leena,
Thank you for reaching out and for sharing your experience with us. I sincerely apologize for the frustration and disappointment this situation has caused.
I completely understand your concern, especially as you believed you were only browsing the menu options after receiving the discount offer and had decided not to proceed with an order. I appreciate how upsetting it must have been to later receive a charge notification and delivery confirmation for an order you were not expecting.
Please allow me to clarify that GreenChef operates as a subscription-based service. When an account is activated and an order schedule is generated, meals may automatically remain selected unless the order is skipped or the subscription is canceled before the weekly cutoff time. However, I truly understand your feedback regarding the communication and how this may not have been clear during your experience.
We never want any customer to feel misled or disappointed, and I sincerely apologize if the process caused confusion or concern. Your feedback regarding the notifications and ordering experience is extremely valuable, and I will ensure this is shared with the appropriate team for review.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
I thought I'd give them a try as it was…
I thought I'd give them a try as it was a member offer on my WPA health insurance, advertising 50% off boxes and free breakfast for life. Turns out that the free breakfast for life has been discontinued in January, yet the Green Chef's own website still hasn't been updated four months later... and the 50% off is only on the 1st and 6th boxes, with only 20% being offered on boxes 2 -5. And none thereafter! Very misleading.
21 May 2026
Unprompted review
Reply from Green Chef UK
Hi Ben,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Portia
The Green Chef Team
The Salmon was not wild
The Salmon was not wild, it was pan-farmed and frozen. I felt that the Prawns were also farmed, reasonably sourced. There wasn't any information of what the sauce contained. There was a red dye in the sauce that stained everything.
8 May 2026
Reply from Green Chef UK
Hi Missy
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Absolute scammers! Misleading subscription practices.
Very disappointing experience. I entered my card details believing I was simply creating an account and accessing/viewing recipes and was not aware I was signing up to a recurring subscription. The subscription terms and cancellation restrictions were not made sufficiently clear during checkout.
When I realised a subscription had been activated, I contacted customer support within a few days to cancel and request a refund, but this was refused. I was then told the “first box” could not be cancelled without speaking to a representative — something that was never clearly disclosed beforehand.
The whole process feels misleading and unnecessarily difficult to cancel. I would advise others to read everything extremely carefully before entering payment details.
Update following merchant response: I contacted the company following their comment. They were unable to support me in my refund at all. They ignored my concerns and did nothing. Avoid this company - Their meal choices are terrible, their subscription terms are opaque and misleading, and their customer service is even worse. Their comment was nothing but saving face.
16 May 2026
Unprompted review
Reply from Green Chef UK
Hi Jonny,
Thank you for taking the time to share your experience and feedback with us. I am truly sorry to hear about the frustration and disappointment this situation has caused.
I completely understand your concerns regarding the subscription process and how upsetting it must have been to feel that the recurring nature of the service and the cancellation conditions were not made sufficiently clear during sign-up. We also understand how frustrating it would be to discover charges and encounter difficulties while attempting to cancel your subscription and first delivery.
Please know that we never intend for our customers to feel misled, and we sincerely regret that your experience left you feeling this way. Your feedback regarding the clarity of our checkout process, subscription terms, and cancellation experience is extremely valuable and will be shared with the relevant teams for review and improvement.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Really tasty food
Really tasty food, wide choice of recipes and decent portions. The delivery service is a bit annoying, you get a 12 hour window and then on the day get a two hour slot at the last minute so need to make sure you are home. Otherwise I’d have given 5 stars
8 May 2026
Reply from Green Chef UK
Hi Charlotte
Thanks so much for giving us a try. We do apologise for the experience you have had in delivery.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Brilliant choices and always great to…
Brilliant choices and always great to know you have food in the fridge 😁
28 January 2026
Reply from Green Chef UK
Hi Tabitha
Thanks so much for giving us a try.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
They are just AI operated business and…
They are just AI operated business and no personalised care. As a Muslim I am highly offended by them sending me pork. I ordered my first box but it didnt go through as subscription was cancelled due to a facebook account scammed my card. I was awaiting a new one in post. I have no idea how Green chef managed to take a payment and instead of pescatarian meal plan they sent me pork. Upon complain I had to argue my case through for ages on the phone to get my refund. I have no idea how can they send so much pork to my house despite a strictly vegetarian or pescatarian meal plan. No empathy or sorry from their end.
19 May 2026
Unprompted review
Reply from Green Chef UK
Hi Sana,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Renzo
The Green Chef Team
Terrible
You have to sign up to see the recipes, I didn't like any of them so cancelled, or so I thought. I now have a box arriving today that has cost £56 which I don't want! I cancelled well over 5 days before delivery day as stated on their website. I am getting a refund of £38 after pushing customer service, but have still paid £18 for something i don't want!
19 May 2026
Unprompted review
Reply from Green Chef UK
Hi Roxanne,
Thank you so much for bringing this to our attention.
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Renzo
The Green Chef Team
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